Customer Service Insurance
Resume:
Theodore Calvert
Email: abqfvk@r.postjobfree.com
Address: **** ** ***** ******
City: Kirkland
State: WA
Zip: 98034
Country: USA
Phone: 206-***-****
Skill Level: Experienced
Salary Range: $45,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
THEODORE CALVERT
7409 NE 145th Street
Kirkland, WA 98034
abqfvk@r.postjobfree.com
http://www.linkedin.com/pub/theodore-ted-calvert/9/286/b00
OBJECTIVE: Professional Human Resource position leveraging my education,
training and experience.
QUALIFICATIONS SUMMARY:
* Demonstrated efficiency and effectiveness across a variety of roles.
* Strong drive for continual process improvement.
* Inquisitive and creative in resolving issues and completing projects.
* Diverse skill set spanning several industries and levels of responsibility.
* Proficiency across PC, Apple and handheld computer platforms.
* Proactively focused, with excellent time management skills.
* Highly organized.
* Results-oriented, self-critical and driven to exceed expectations.
EDUCATION:
Human Resources Management Certificate Program, Bellevue College
Performance Management and Employee Relations
Ethics and HR
Compensation Basics
Recruiting and Retaining a Talented Workforce
Benefit Basics
Introduction to Employment Law
Introduction to Project Management
Dale Carnegie Course in Human Relations - completed 1992
Bachelor of Arts, Psychology, California State University, Northridge - 1990
(including Industrial and Organizational Psychology)
PROFESSIONAL EXPERIENCE:
03-2009 to Present: Route Sales Representative; Frito Lay, Redmond WA
Perform various tasks in support of sales and delivery of products to customers ranging from large grocery stores to small convenience stores. Demonstrated strength in developing, fostering and maintaining relationships with decision makers in stores where they trust and agree with my recommendations for placement of large permanent and temporary displays for increased merchandising and for better locations in the high traffic areas of the store. Anticipate and offer increased product to take advantage of increased opportunities.
07-2004 to 07-2008: Account Representative; IHG Insurance, North Hollywood CA
Perform a broad range of tasks in support of promoting, selling, servicing and marketing Directors and Officers Liability Insurance to Non-Profit Community Associations. Market and promote Insurance products in a variety of settings, including 1:1 meetings with independent insurance agents and by attending insurance Expo`s and Conventions. Quote issue and service insurance policies. Provide oversight and maintenance of inventory of creative marketing and promotional products.
07-2003 to 07-2004: Risk Mitigation Analyst; WAMU, Chatsworth CA
Perform various tasks to investigate fraud activity in connection with pending home loans. Scrutinize pending loan documents for evidence of fraud. Identify methods to avoid approval of fraudulent applications in future loans. Issue report and findings, along with recommendations for loan approval/declination. Issue Suspicious Activity Reports (SAR) to FBI and other agencies, documenting identified fraudulent activity for potential prosecution.
03-1997 to 07-2003: Senior Underwriter; Explorer Insurance, Valencia CA
Perform various tasks in the review, approval or denial and issuance of automobile insurance policies. Reviewed and formally responded successfully to California Department of Insurance complaints to resolve issues and misunderstandings from policyholders. Trained underwriting trainees in all aspects of underwriting, quoting, endorsements and customer service.
07-1995 to 03-1997: Senior Underwriter; Financial Indemnity Insurance - Burbank, CA
Perform various tasks in the review, approval or denial and issuance of automobile insurance policies. Processed applications and customer service endorsements in a completely paperless environment. Trained underwriting trainees in all aspects of underwriting, quoting, endorsements and customer service.
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