Customer Service Management

Kelly Davis

Email: *********@********.***

Address: HC 71 Box 132a

City: Ellamore

State: WV

Zip: 26267

Country: USA

Phone: 304-***-****

Skill Level: Management

Salary Range: $48,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kelly C Davis

HC 71 Box 132a 304-***-****

Ellamore, WV 26267 304-***-****

*********@********.***

Executive Profile

Accomplished leader with demonstrated ability to deliver mission critical results including project/business planning, development/implementation and human resource management

Current Position

Recruiter-TRG Customer Solutions, Elkins, WV June 2012 to present

Responsible for all aspects of recruitment to include on boarding of new hires with up to 60 positions monthly.

Core Accomplishments

*New business venture February 2011 to present-Simply the Best Catering & Design LLC. Primary business focus-- catering and event planning

*Project Implementation and Management State and Federal Government Programs:

Led the Governor`s Office of Economic Opportunity in the successful implementation of over $80 million plus in grant funds

Developed improved monitoring/auditing protocols

Spearheaded the development and submission of 2 additional stimulus projects which were awarded to the state for training and demonstration projects

Managed a staff of 20 state employees

Worked within state personnel policies and purchasing procedures

Professional Experience:

Acting Director-Director of Programs

Governor`s Office of Economic Opportunity State of West Virginia

June 2009 to November 2010

Responsible of day to day management and administration of federally funded grant programs

Oversight of accounting and audit functions to include upgrading procedures

Developed partnerships with Community and Technical Colleges to move forward training programs for Weatherization staff throughout West Virginia

Oversight of HUD grant funds in partnership with WV Coalition to End Homelessness-HMIS, HPRP, HOPWA and ESG

Developed partnership with West Virginia Fire Academy and West Virginia University for the submission of a federal training center grant program awarded to the state

Managed all project budgets, personnel, contracts, and ensured compliance with state and federal regulations, etc.

Executive Director

Mountain CAP of WV Inc

March 2006- May 2009 first employment January 1989- August 2002

Mountain CAP of WV Inc

Responsible for the day to day management of agency with budget in excess of $4 million with a staff of 150 plus

Reported directly to the board president and members

Created and led leadership team with 8 to 12 members for program administration and agency growth and development

Networked with state, federal and local agencies as well as private business and community organization for fundraising and partnership development

Developed and implemented personnel policies and procedures, planned staff training and development, organized work teams, worked with worker`s compensation, unemployment and all other areas of HR, developed and/or implemented accounting/purchasing procedures, ensured the integrity of funds and program outcomes and led the agency in short and long-term planning

Responsible for grant funds and rental property management to include Weatherization, HOME, CSBG, USDA IRP, Section 8, CSBG, Medicaid Waiver, Child Care, etc.

Member/Partner

February 2011 to present Simply the Best Catering & Design

Started a new small business serving all of central West Virginia

Focused on providing superior customer service to the business community to include catering, event planning, association management, conference planning, etc

Responsible for all aspects of business to include accounting functions, advertising, staff management, purchasing, customer relations, etc.

Education

West Virginia Wesleyan 1987 Major Accounting w/minor in Government

Attended numerous workshops, conferences and trainings in a multitude of areas to include management, HR, finances, grant writing, leadership, team building, community development, marketing, branding among others

Keywords

Project management, critical thinking, vision, partnerships, staff development, marketing, partnership development, change/implementation, recruiting/hiring/employee benefits, communication, leadership, team building and development and professionalism

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