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Customer Service Sales

Location:
Plaquemine, LA
Posted:
January 09, 2013

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Resume:

brad hemenway

Email: abqfu2@r.postjobfree.com

Address: ***** ****** **

City: Plaquemine

State: LA

Zip: 70764

Country: USA

Phone: 225-***-****

Skill Level: Management

Salary Range: $100,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

BRAD S. HEMENWAY

abqfu2@r.postjobfree.com

C: 225-***-****

59330 Sexton Drive

Plaquemine, LA 70764

More than 10 years` progressive sales and operations experience directing strategic organizational expansion and problem solving for large-scale, nationwide organization. Pioneer in design and delivery of innovative marketing, operating, and business programs that have acquired 89% of market share and experience organizational growth of 72%+. Expert in tapping into identified opportunities by having the right people, programs, and processes in place.

Combine project management with demonstrated leadership acumen to command crisis environments and mobilize teams to manage 750 individuals. Strategic, action-oriented leader with resourceful nature in combating issues spanning from under-staffing to relocation to contract negotiations. Genuine relationship-builder with employees, customers, vendors, and C-Level management.

AREAS OF EXPERTISE

Change Management Communications Acquisitions Joint Ventures P&L Project Management Start Ups & Turnarounds Technical Support Inventory Management Logistics QC & QA Procurement & Purchasing Account & Territory Management Client Relations Product Marketing OSHA & Regulatory Compliance Sales Forecasting Training & Development

PROFESSIONAL EXPERIENCE

Fresenius Medical North America 1991 to Present

Fortune 500 provider of outpatient dialysis services, with 20K+ employees in 2K locations nationwide.

REGIONAL VICE PRESIDENT - Southeast Louisiana MS Gulf Coast Region (2003-Present)

Commanded operations for 40 outpatient dialysis centers with nine direct and four indirect reports. Cross-functional management of customer service, finances, regulatory compliance, and physician relations. Handled contract negotiations for services and well as vendor for internal goods and services. Collaborated on business development initiates to promote expansion and growth in a highly competitive environment.

* Achieved 89% of market share for Baton Rouge and 14% market share growth in New Orleans.

* Negotiated contract with State of Louisiana Penitentiary, one of southeast`s largest operations.

* Ensured resources were available to care for 750 displaced patients following Hurricane Katrina; traveled to assess damages and mobilize additional support services.

* Spearheaded transfer of temporary housing for post-Katrina patients to a central warehouse equipped with generators and a deployable emergency team.

* Negotiated lease arrangement to place managers in soon-to-be acquired company to learn new IT system, policies, and procedures ensuring smooth transition post acquisition.

REGIONAL MANAGER - Southeast Louisiana Region (2001-2003)

Collaborated with physicians in 25 outpatient dialysis centers throughout New Orleans and Baton Rouge, negotiating contracts and supporting business development initiatives. Evaluated reports to monitor growth, revenue, collections, and cost control. Led strategic management in achieving optimal customer service, efficiency, profitability, and staff retention metrics.

BRAD S. HEMENWAY

abqfu2@r.postjobfree.com

C: 225-***-****

Page 2

ADMINISTRATOR - Baton Rouge, LA (1991-2001)

Led 18 clinical managers and general operations for 18 outpatient dialysis centers, maintaining strong focus on cost effective quality service. Teamed with physicians on facility development (including state and CMS approvals), marketing strategy, business development, and real estate development. Leveraged outside consultant to create clinical staff training program combining classroom study with hands-on training. Conducted vendor contract negotiations with lawn care, janitorial, medical records storage, medical record consulting, solid and medical waste, answer service, and various other suppliers.

* Commanded account growth from five facilities, 350 patients, and five doctors to 18 facilities, 900 patients, and 12 doctors over a ten-year period.

* Recovered from short staffing by sourcing additional nurses from international locations to cover.

PREVIOUS EXPERIENCE

Sales Representative - Farm Bureau Insurance

Short-term sales position utilizing licensure in property, casualty, health, and life insurance.

Location Manager - Winn Dixie Food Stores, Inc.

Oversaw multi-department store with 100 employees and weekly sales of $200K. Ran forecasts, scheduling, accounting, promotional advertisements, merchandising displays, vendor relations, and purchasing.

EDUCATION

BS Business Administration Marketing

University of Mississippi, Oxford Ms

Mississippi Gulf Coast Jr. College, Wiggins Ms



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