Muhammad Sales

Email: abqftv@r.postjobfree.com

Address: **** * **** ****

City: Palos Hills

State: IL

Zip: 60465

Country: USA

Phone: 708-***-****

Skill Level: Management

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Muhammad Sales

8523 W 99th Terrance Palos Hills IL 60465

Contact: 708-***-**** Email: abqftv@r.postjobfree.com

PROFESSIONAL PROFILE

An accomplished and successful leader with over nine (10) years of managerial experience including two years managing a large facility with over 300 employees and 120 under my supervision. I have extensive experience in strategic planning, resource allocation, leadership technique, and coordination of people and resources. I have knowledge of principles and procedures for personnel recruitment, selection, training, and labor relations and negotiation. I have winning personality and take pride in motivating, developing, and directing employees as they work to achieve established goals. Core competencies include:

Planning and Organizing Judgment and Decision Making Complex Problem Solving

Deductive & Inductive Reasoning Motivating Subordinates Effective Task Delegating

Professional Development Excellent Communication Skills Time Management

PROFESSIONAL EXPERENCE

January 2011 - Present Gateway Foundation - Chicago, Illinois

Clinical Service Supervisor - Adolescents

Supervisory position which duties includes:

* Providing oversight and direction to various departments and staff which include: Recreation Coordinator, Alumni Coordinator, and a Clinical Team of Counselors (9 total) and Milieu Technicians (3 total)

* Providing oversight and direction as needed toward the total operations of the milieu.

* Providing various reports on weekly bases to the Program Director.

* Assigned duties and projects to all direct support staff as needed.

* Performing introductory, annual, and monthly evaluations [to include regular clinical supervision]

* Ensuring compliance to program scheduling

* Maintaining an open door policy for both staff and clients

October 2007 - March 2009 Department of Juvenile Justice-Joliet, Illinois

Assistant Superintendent of Programs

High level management position within a correctional center which duties included:

* Provided oversight and direction to various departments - Clinical Service, Health Care, Education, Leisure Time Activity, Chaplaincy, and Mental Health. [over 120 total staff]

* Provided oversight and direction as needed toward the total operations of the facility. [over 300 employees]

* Provided various reports on weekly bases to superiors.

* Assigned duties and projects to department heads as needed.

* Performed annual evaluations

* Coordinated, reviewed and monitored all disciplinary actions involving staff failure to perform, misconduct, or violation of established policy

* Developed and maintained the center`s programming schedule

* Provided oversight of administration of all programming activities

* Set goals and established processes to achieve desirable outcomes

* Ensured all youth received supervised access to programs and services

* Served as on-call -Duty Administrative Officer- for the facility

* Developed -Behavior Modification- programming designed for identified populations within the facility

Muhammad Sales

Page 2

February 2004 - October 2007 Wells Center Illinois Youth Center-Joliet, Illinois

Lead S.A. Counselor-CADC - Program Superv

A promotional opportunity that allowed for direct clinical supervision of substance abuse counselors which included:

* Monthly supervision and evaluation of staff job performance

* Training Wells Center and Juvenile Justice staff as needed

* Providing written weekly, monthly, quarterly, and yearly program reports to appropriate parties

* Scheduling assessments, education, treatment, and Continuing Care groups

* Preparing comprehensive recommendations for Continuing Care referrals.

Specific highlights include:

Wells Center 2006 Employee of The Year

Substance Abuse Counselor (February 2004 - July 2005)

An exciting career move that directly involved working with adolescent males in a Therapeutic Community at Illinois Youth Center located in Joliet IL.

* Provided Substance Abuse Services to gender specific incarcerated males adolescent offenders

* Monitored client progress as it related to treatment planning

* Facilitated education/treatment groups and individual sessions

* Performed on-site assessments on an as needed basis

* Completed all applicable paperwork associated with treatment, reports, etc.

March 2002 - June 2003 SBC/Ameritech Arlington Heights, Illinois

Outbound Sales Representative

A career opportunity in Small Business account management. Duties included:

* Develop customer relationship as a single point of contact for their Telecom needs

* Sell voice and data services to help grow customers business

* Retain customers through retention packages

* Manage and maintain assigned account module of 1200 customers

Interim Sales Manager (August 2002 - February 2003)

Responsible for all aspects of Sales operations, including sales strategies and team building

* Managed 11 Outbound Sales Representatives

* Coached and trained representatives on sales strategies

* Reported daily revenue to upper management (Director and VP)

* Coordinated training efforts with other departments on SBC products and services

* Prepared and reviewed Performance Reviews with the representatives

Specific highlights include:

* Consistently at or above forecast revenue projections

* Consistently recognized for top performers by executive level management (Director and VP)

* Created Job Description for new hirers in training

Muhammad Sales

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September 2000 - March 2002 Cintas Corporation Bedford Park, Illinois

National Accounts Sales Service Coordinator

A career advancement in Executive level account management. Responsible for daily interaction with high level management, that included planning, organizing and managing their National Account.

Specific responsibilities included:

Managing $30M Annual Portfolio, responding to client inquiries and issues relating to their account, coordinating meetings and growing the clients portfolio by up-selling

March 1997 - September 2000 Cellular One-Chicago - Schaumburg, Illinois

Floating Representative - A promotional opportunity that allowed for managing and developing call center representatives, team coverage, resolving manger level customer concerns and conducting performance evaluations.

Senior Account Representative - Responsible for assisting high end customers with account maintenance, updates and changes to their cellular account. More details available upon request

CERTIFICATIONS

IAODAPCA

Certified Alcohol and Other Drug Abuse Counselor

CADC

IAODAPCA

Adolescents Treatment Endorsement

ATE

EDUCATION

Mississippi Valley State University, Itta Bena, MS

B.A. Mass Communication

Contact this candidate