Ursula Houston
Email: abqftl@r.postjobfree.com
Address: **** **** **** ***.
City: Memphis
State: TN
Zip: 38118
Country: USA
Phone: 901-***-****
Skill Level: Management
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
URSULA Y. HOUSTON
4969 Judy Lynn Ave., Memphis, TN 38118 901-***-**** abqftl@r.postjobfree.com
PROFILE: Sales professional offering great business communication skills, highly persuasive, and great negotiator; able to present quality PowerPoint presentations, and proficiency in Microsoft Office programs; strong sales, consulting, and organizational skills; able to meet projected goals, time management, problem solver, and multi-tasking. Possess interpersonal skills, self-motivated, energetic, teachable, and team player.
EXPERIENCE
Bluegreen Corporation 9/2012-Present
Outdoor-Traveler Sales Manager Memphis, TN
* Responsible for the work performance of the sales staff.
* Recruit, hire and train sales staff.
* Maintain appropriate staffing levels at all times and in accordance with Bass Pro hours.
* Enforce all standards including minimum sales, visuals, collateral, dress code, and lead collection.
* Operational responsibilities include payroll, new hire processing, ordering, and report generation.
* Maintain and develop professional relationship with Bass Pro partners.
* Follow policies and procedures of company.
* Increased sales production by 32%.
Service Master 1/2012-9/2012
American Home Shield Consumer Sales Memphis, TN
* Receiving inbound and/or placing outbound telephone calls to sell home warranties
* Promoting benefits, coverage, and terms of products to potential customers
* Converting and upgrading sales to assist with company`s monthly sales goals
* Acquiring and maintaining knowledge of products
* Upholding high standards of guidelines, policies, and procedures at all times
Memphis Chemical & Janitorial Supply Company 2011
Account Executive Memphis, TN
* Responsible for developing new business, as well as maintaining and growing existing customer relationships.
* Developing valued propositions that meet the customers` needs while using proven Business-to-Business sales techniques to achieve personal sales goals.
* Developed and implemented a systematic process to achieve faster new sales results. Doubled the profits of existing sales through building unparalleled customer service relationships.
* Developed an organizational system to obtain files, updates and logging of all accounts efficiently and effectively.
* Servicing; Charter Schools, Daycare facilities, Churches, Medical facilities, and Small Businesses.
Jani-King Commercial Cleaning 2008-2010
Account Executive Memphis, TN
* Responsible for finding new accounts by cold calling, drive by, and writing proposals.
* Performing Business-to-Business Commercial/Industrial Sales.
* Coordinating time between franchise owners and customer for walk through of facilities.
* Managing accounts, and communicating via telephone or in person.
* Troubleshooting and resolving problems between franchisee and the customers.
* Presenting presentations for franchise owners to gain more business.
Ursula Y. Houston Page 2
Real Estate Career 2002-2010
Existing & New Home Sales, Broker Memphis, TN
* Building broker and customer relations, contacting leads, obtaining referrals, advertising and marketing properties, researching and preparing Comparative Market Analysis
* Promoting events and setting appointments. Identifying individual Real Estate needs.
* Presenting floor plans and options, reviewing Real Estate/Loan contracts
* Cold call and warm calling
* Knowledge of MLS- Multiple Listing Service and all Real Estate systems
* Coordinating with Escrow, Appraisers, Termite Inspectors, Inspectors, and Lenders on Closings.
* Accomplished total gross sales first year, in New Home sales, $4.5 Million+. Multi-Million Dollar Club
Greentree Mortgage Company, L.P. 2003-2005
Mortgage Consultant/ Office Manager Memphis, TN
* Consulted and originated home loans for the Federal Aviation Administration Federal Credit Union
* Specialized in Conventional, VA and FHA, refinancing, cash out refinancing, non-conforming and conforming loans.
* Managed operations of the Memphis Greentree office for New Jersey home based company.
* Developed and managed the Memphis Office.
* Maintained office procedures for smooth transactions.
Xerox Federal Credit Union 2001-2003
Mortgage Operations Support Specialist El Segundo, CA
* Supported the Mortgage Applications.
* Assisted with closing, funding, posting and processing Loans, in a timely manner.
* Analyzed income statements, reviewed Appraisals and researched documents
* Set up incoming member mortgage application packages.
* Knowledge of the Real Estate loan programs offered by XFCU consisting of GMD (Doc input), Loan Prospector, Easy Lender, Lereta tax and flood.
MILITARY EXPERIENCE
311th COSCOM, Army Reserve 1991-1997
71L Administrative Specialist Los Angeles, CA
* Maintained accountability of unit records. Performed varies clerical duties. Received letter of recognition for great motivation, leadership and self-discipline. Completion of PLDC (Leadership school) with a promotion to Sergeant
EDUCATION
University of Phoenix, Memphis, TN
BS Global Business Management Major, anticipated date of graduation, July 2013
AA Degree in Office Administration; Certified Legal Secretary 1997
CERTIFICATION and ACCOMPLISHMENTS
Licensed Real Estate Broker, TN, ABR, Multi-Million Dollar Club, TAR, MAAR
Certified Notary Public CA 1999-2003, TN 2003-2007
Member of National Sales Network-Memphis
www.memphisdailynews.com/editorial/article.aspx
id=56852, March 9, 2011
REFERENCE UPON REQUEST