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Customer Service Sales

Location:
Lake Elsinore, CA
Posted:
January 08, 2013

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Resume:

Tamara Head

Email: abqfst@r.postjobfree.com

Address: ***** ****** *****

City: Lake Elsinore

State: CA

Zip: 92530

Country: USA

Phone: 949-***-****

Skill Level: Experienced

Salary Range: $70,000

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

Tamara Head

29307 Dugout Drive abqfst@r.postjobfree.com

Lake Elsinore, CA 92530 949-***-****

EXPERIENCE

7/2008-1/2013 Local Corporation, Inc.

EXECUTIVE ASSISTANT

Provided reliable and superior administrative support to CFO, Corporate Counsel, SVP of Corporate Development and VP of Human Resources Managed executive calendars, scheduled complex meetings and coordinated very busy travel logistics for C-Level executives which included many investor conferences and road show travel both international and domestic; screened and prioritized incoming communications. Processed and tracked all expense reports through Expensewire software. Created and maintained Board of Directors Meeting calendar as well as assist CEO Assistant with coordination of Board Meetings and Annual Shareholder Meetings. Processed online check deposits for the accounting department. Worked closely with the Controller and Staff Accountants to schedule meetings, coordinate department functions and process document filings. Controlled and maintained all company legal documents through hard copy as well as electronic filing systems. Worked closely with Director of Investor Relations in tracking investor calendar and scheduling road show tours and investor meetings. Created, updated and maintained monthly corporate organization chart through Visio. Provided back-up assistance to the CEO and COO Was a member of the Events Committee which coordinated all company functions such as annual holiday party, summer picnic and quarterly company outings and events. Worked closely with Corporate Counsel in the creation, editing and processing of legal documents. Was available on-call during non-working hours to problem-solve potential travel complications and/or short notice travel or calendar changes. Provided personal assistance as needed

3/2006 3/2008 EMC, Inc.

EXECUTIVE ADMINISTRATIVE ASSISTANT/TRAVEL MANAGER

Provided complete administrative support to CEO, CFO, SVP of Sales, SVP of Engineering, CTO, and VP of Marketing. Manage complex calendars, requiring interaction with both internal and external executives and assistants, as well as consultants. Coordinate all travel logistics internationally and domestically, including preparing detailed itineraries. Composing and preparing correspondence, research, expense reports and expense report review for direct reports of Executives. Extreme level of confidentiality upheld. Acted as gate keeper helping callers needs as much as possible to free up Executives time. Plan Board of Directors meetings semi-quarterly (format/print/bind board presentation Exec. Review, schedule catering, assist with travel, communicate with Board members observers). Major event coordination (research, planning, budgeting and execution, set-up and break-down). Event planning for National Sales Meetings, company wide training events and President Club events. Develop, update and administer travel policy; assure company policy, procedures and travel programs are properly executed within the corporate guidelines and company philosophy by support staff, traveling employees and consultants. Manage relationships and contracts with travel agency and other travel related vendors; ensure that vendors are fulfilling responsibilities and expectations. Establish and implement a preferred hotel/car rental program for frequently visited cities. Research and implement cost-reduction programs

9/2003 3/2006 Gateway, Inc.

EXECUTIVE ADMINISTRATIVE ASSISTANT

Provide complete administrative support to SVP of Box and Beyond, Chief Legal Administrative Officer, VP of Consumer Direct, Box Beyond, and the Consumer Direct, Human Resources Legal teams. Provide administrative support including but not limited to calendar management, composing and preparing correspondence, research, compiling and generating reports, completing departmental paperwork, coordinating, scheduling and preparing for meetings, travel arrangements, completing/ auditing expense reports, department vacation and sick-time tracking. Orchestrating on/offsite meetings and events. Maintain and update Departmental Organizational Charts and Personnel records. Complete on-boarding materials for new employees. Read, screen, prioritize distribute and direct incoming correspondence and respond as necessary; compose correspondence in response to difficult inquiries. Support Box and Beyond and Consumer Direct team as a whole. Handle confidential and sensitive issues with a high degree of discretion and tact. Serve as a liaison to other departments, vendors, and the public.

11/2001 9/2003 Alphatec Manufacturing, Inc., Carlsbad, CA

PRODUCTION PLANNER

Planned production for a medical device manufacturer Managed production scheduling: created work orders based on production needs through monitoring inventory counts, current sales, sales forecast and shipments for three product lines encompassing 250 parts. Generated weekly/monthly detailed performance reports incorporating product usage, sales orders, back orders, and production status, and current demand for three product lines. Maintained vital interactions with members of sales, engineering, finance, manufacturing, purchasing, inventory and service vendors regarding input and feedback for new and existing product lines Facilitated process implementation for the establishment of Class 10,000 Clean Room. Revamped and managed master production schedules including Bills of Materials and Bills of Operations. Eliminated a 50% inventory backorder in one third the projected completion time

4/1996 6/2001 HyperFeed Technologies, Chicago, IL

SUPERVISOR OF ADMINISTRATION

Managed Customer Service, Accounts Receivables, Contract Administration and SQL Database Administration departments for a Financial Data Provider. Crucial in recruitment, training, performance evaluation, development, administration, and work schedules. Designed and implemented a billing audit system, lead to a 25% increase in lost revenue. Directed International Market Data project, acted as primary liaison between International Exchanges, data vendors and internal development team. Implemented software and stock exchange compliance systems. Analyzed and established department goals and strategies, targeting growth and continued quality customer service. Task leader for creation and implementation of multiple critical databases. Implemented service call system and increased response time from 65% to 95%. Developed and implemented multiple Customer Care programs to increase productivity, product knowledge, and quality of service.

1/1994 - 4/1996 Cambridge Human Resource Group, Chicago, IL

EXECUTIVE ASSISTANT

Provided administrative support at a major outplacement consulting firm for executive candidates, staff and consultants.

1/1990 - 1/1994 Brink's, Inc., Chicago, IL

SALES ADMINISTRATIVE ASSISTANT

Provided secretarial support for Regional Sales Manager and four sales executives.

1/1987 - 12/1989 Resort Suites International, Escondido, CA

EXECUTIVE ASSISTANT

Provided support to President, Vice President and five additional executives.

1/1984 - 11/1987 U.S. Marine Corps, Oceanside, CA

COMPUTER SKILLS

Windows 95, 98, NT, 2000, XP, Windows 7; MS Office: Word, Excel, Outlook, Access, and PowerPoint

Solomon IV, Visio, DBA, Employee Appraiser 4.0, Internet/Intranet, Expensewire, ReviewSnap, American Express Business Travel



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