Manager Customer Service
Resume:
colleen guydon
Email: *********@********.***
Address: p. o. box 275
City: holly grove
State: AR
Zip: 72069
Country: USA
Phone: 870-***-****
Skill Level: Experienced
Salary Range: $60,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
COLLEEN V GUYDON
P.O. Box 275
525 Holly Street
Holly Grove, AR 72069
309-***-****(cell), 870-***-****(message)
EMAIL ADDRESS:*********@********.***
Objective: Creative, innovative, customer service focused professional capable of managing processes, people and multiple administrative responsibilities, in all levels of business. Thrives in a team environment or independently, seeking an organization which offers the opportunity to use and enhance my skill sets and presents education and growth potential.
Profession Summary: Over 18 years SARSS/SAMS experience (Standard Army Retail and Supply Systems/ Standard Army Maintenance Systems) and18 years Customer Service experience. Along with 14 years of Material Management Center experience. Eight Years SARSS2-AC/B 2 A/D experience. 11 years MS Office/DODMALL/FOXPRO/GSA/GTN/LIW/ILAP/FEDLOG (Logistic Information Warehouse, Army Integrated Logistics Analysis Program (ARMY ILAP), TACOM, Intelligent Interactive Logistics, Federal Logistic Records (FEDLOG). Advanced user of Microsoft, SLAMIS (SSN LIN Automated Management & Integrating System) under PBUSE(Property Book Unit Supply Enhanced) and Windows Vista word, excel, power point, access. Ability to manage multiple tasks, and meet deadlines. Detailed oriented. Critical thinking and problem solving skills. Ability to communicate effectively to establish rapport with colleagues and customers.
Work Experience:
Program Analyst, Calibre Systems, 04/12 09/12, Rock Island (Arsenal), IL
Manage a CRPL(Critical Repair Parts List) by exception and coordinate corrective actions with DLA(Defense Logistics Agency) and LCMCs(Life Cycle Management Centers. Compile status for the CRPL, analyze posture, coordinate with LCMC/DLA and recommend and execute corrective action to improve posture. Consolidate and prepare reports for DMC(Distribution Management Center). Provide appropriate advice on the preparation of integrated logistics plans and policies and procedures for logistics support for future systems. Coordinate with the Material Management Teams, AFSB/LSE, (Army Field Support Brigade/Logistics Support Element and LCMCs to resolve supply and logistics issues. Research ASL zero balance with due-outs that are not within DA standards. Produce a Zero Balance Report with analysis included and distribute to the field. Analyze and provide guidance IAW Standard Operating Procedures. Data mine, provide and prepare required reports to be delivered on time
in support of the mission.
Work Experience:
Junior Logistics Specialist, Vista International, 09/11 04/12, Rock Island (Arsenal), IL
Manage a CRPL(Critical Repair Parts List) by exception and coordinate corrective actions with DLA(Defense Logistics Agency) and LCMCs(Life Cycle Management Centers. Compile status for the CRPL, analyze posture, coordinate with LCMC/DLA and recommend and execute corrective action to improve posture. Consolidate and prepare reports for DMC(Distribution Management Center). Provide appropriate advice on the preparation of integrated logistics plans and policies and procedures for logistics support for future systems. Coordinate with the Material Management Teams, AFSB/LSE, (Army Field Support Brigade/Logistics Support Element and LCMCs to resolve supply and logistics issues. Research ASL zero balance with due-outs that are not within DA standards. Produce a Zero Balance Report with analysis included and distribute to the field. Analyze and provide guidance IAW Standard Operating Procedures. Data mine, provide and prepare required reports to be delivered on time
in support of the mission.
Work Experience:
Program Analyst, Calibre System, 02/11 09/11, Rock Island (Arsenal), IL
Manage a CRPL(Critical Repair Parts List) by exception and coordinate corrective actions with DLA(Defense Logistics Agency) and LCMCs(Life Cycle Management Centers. Compile status for the CRPL, analyze posture, coordinate with LCMC/DLA and recommend and execute corrective action to improve posture. Consolidate and prepare reports for DMC(Distribution Management Center). Provide appropriate advice on the preparation of integrated logistics plans and policies and procedures for logistics support for future systems. Coordinate with the Material Management Teams, AFSB/LSE, (Army Field Support Brigade/Logistics Support Element and LCMCs to resolve supply and logistics issues.
Work Experience:
Item Manager, ITT KBosss, 02/11 02/11, Camp Arifjan, Kuwait
Report to the Supply and Services manager the overall operation of the Material Storage Branch(MSB). Responsible for the MS Branch operation consists of the following areas. Class II, Class III, Class IV, Class VII Class IX, Storage sites, Project Stock, Shipping and Receiving, Operational Readiness Float (ORF), Installation Cannibalization Point, Stock Control Section, Movement Team, Retrograde, Turn-In and POL Bulk Fuel Point. Responsible for GFE.
Work Experience:
Chief Item Manager, CSA LTD, 01/10-02/11, Camp Arifjan, Kuwait
Supervised the actions of the Item Managers and Supply Technician in the conduct of their daily
work. Set work priorities for the section based on customers needs and MMB manager guidance.
Provided section Monthly Performance Assessments to the MMB Managers as of the 25th of each
month. Managed stock control of assigned ABF (Availability Balance File) lines. Managed actions taken to research/correct: overage transactions, excess disposition determination, and processing errors written to the Manager Review File (MRF). Maintained and researched requisitions and stock level. Researched receipts and issue transactions. Researched and corrected error transactions on the Manager Error List. Analyzed and acts on stock age recommendations. Have a thorough understanding of Sarss 2a management. Maintained interface with NICP item managers to expedite critical due-ins and to reduce ASL zero balance and improve readiness. Process off-line requisitions to the DOD (Department of Defense) wholesale supply system and local vendors.
Conducted research on critical due-in transactions affecting unit operational readiness posture. Performed all others duties as assigned.
Work Experience:
Item Manager, CSA LTD, 02/08-12/09, Camp Arifjan, Kuwait
Operated/maintained SARSS-2 End User Work Station (EUWS).Managed stock control of assigned ABF (Availability Balance File) lines. Managed actions taken to research/correct: overage transactions, excess disposition determination, and processing errors written to the Manager Review File (MRF).Ensured all EUWS functional actions are performed IAW the ADMS and the CSSC-K contract requirements. Maintained interface with NICP item managers to expedite critical due-ins and to reduce ASL zero balance and improve readiness. Processed off-line requisitions to the DOD (Department of Defense) wholesale supply system and local vendors. Performed Intransit Visibility on the DOL Readiness Reporting Items. Implemented cost savings initiatives by performing causative research on inventories and reporting results to the Chief Item Manager. Conducted research on critical due-in transactions affecting unit operational readiness posture.
Transporter: Victri Counseling/Consulting Services, Inc, 04/07 -10/07, Stone Mountain, GA
Responsible for secure and non-secure transport of DFCS and Foster youths to and from schools, juvenile centers, doctor appointments, courts, social services, probation and mental health centers. Maintained radio contact with The Victri Center to ensure personal safety. Maintained daily log of all activities and compose detailed notes of all interaction and contact with juveniles, their families, and other concerned parties. Entered data into computerized case management system. Maintained communication with intake probation staff and field probation staff regarding clients progress, treatments, new delinquent acts and/or violations. Attended regular staff meetings and confer individually with supervisor as needed. May served on special committees, as requested, and assists with training of new officers and staff. Monitored vehicles to assure proper working order and request repairs as needed. Attended professional development workshops, training and education as required. Performed related duties as assigned and/or required by law.
SAMS 1 Operator /TDA: Eagle Support Services Corporation, 02/05-10/06, Fort Dix, NJ
Registration of all work orders, updating of status, entry of tasks data and WO (Work Order) closeout. Data entry processes and distributes work maintenance requests to appropriate Firearms Small Weapon Shop. Operated and updated the SAMS/TDA System. Updated/modified Equipment Master File. Updated/modified UIC Customer Support File. Ensured completion of DA 2404/DA 2407 maintenance forms prior to accepting, entering and/or closing information into the SAMS computer. Generated reports for the Quality Assurance Inspector Supervisor. Maintained Delegation of Authority (DA Form 1687) on file current. Provided status reports to military, DOL/DOR personnel. Maintained Work Order Files/Log. Responsible for receipts pertaining to/from Firearm Small Weapon Technicians. Performed all other job-related tasks as directed by QA Inspector Supervisor.
Self Employed: Distributor/Sale, 06/03 06/05 Lawrenceville, GA
Purchased wellness products via Herbalife International. Accounts Payable/Receivables. Project management Business development. Created Sales Proposals for new prospects and/or existing customers. Attended monthly sales meetings/seminars.
Item Manager: CSA LTD, 10/00 04/03, Camp Doha, Kuwait
Operated/maintained SARSS-2 End User Work Station (EUWS). Managed stock control of assigned ABF (Availability Balance File) lines. Managed actions taken to research/correct: overage transactions, excess disposition determination, and processing errors written to the Manager Review File (MRF). Ensured all EUWS functional actions are performed IAW the ADMS and the CSSC-K contract requirements. Maintained interface with NICP item managers to expedite critical due-ins and to reduce ASL zero percentages balance percentages to less than 5%.Processed off-line requisitions to the DOD (Department of Defense) wholesale supply system and local vendors. Implemented cost savings initiatives by performing causative research on inventories and reporting results to the Chief Item Manager. Conducted research on critical due-in transactions in order to enhance unit operational readiness (OR) posture.
Supply Technician: CSA LTD, 04/00 10/00, Camp Doha, Kuwait
Managed and controlled tactical/non-tactical and commercial PLL. Received issued and turned-in PLL items, Class IX items and scrap metal to Class IX/SSA. Conducted weekly and quarterly inventories. Supervised third country nationals at a supply level. Prepared labels and turned-in MROS, RODS and QDRS documentation Files. Kept Lead Supply Technician informed on discrepancies with received parts and quality deficiencies.
Computer Operator: ITT/FSIC CLASS IX, 10/96 02/00, Fort Irwin, CA
Customer Service Representative for Rotational Units, OPFOR Home Station Units, Government employees, Civilian contractors. Handled Customer inquiries, problem resolution and ALIMS status support.. Received edited and processed Class IX walk-thru, ABF catalog builds and FEDLOG research. Gathered and prepared statistical reports for all system generated RODS and Suspense file research and correction. Performed functions on the SARSS-O System: Closeout, Backup, Customer-Due-Ins and Customer-Due-Outs. Automated supply and maintenance transaction diskette processing. Material Release Orders printout and manifest through the AMS application on the Windows NT workstation.
Computer Operator:Dyncorp Class IX, 11/88-09/96, Fort Irwin, CA
Customer Service Representative for Rotational Units, OPFOR Home Station Units, Government employees, Civilian contractors. Handled Customer inquiries, problem resolution and ALIMS status support.. Received edited and processed Class IX walk-thru, ABF catalog builds and FEDLOG research. Gathered and prepared statistical reports for all system generated RODS and Suspense file research and correction. Performed functions on the SARSS-O System: Closeout, Backup, Customer-Due-Ins and Customer-Due-Outs. Automated supply and maintenance transaction diskette processing. Material Release Orders printout and manifest through the AMS application on the Windows NT workstation.
Education:
Business Management, Barstow College, 1999
Computer Science, Barstow College, 1987
Certifications and Training:
Certificate of Completion(Code of Business Conduct and Ethics Training), Rock Island, IL 2011
Refresher Training LIW, Rock Island, IL 2011
Certificate of Completion(Social Networking), Rock Island, IL 2011
Certificate of Training(Thumb Drive Awareness), Rock Island, IL 2012
Certificate of Training (PKI Overview), Rock Island, IL 2011/2012
Certificate of Training (PEDRSM), Rock Island, IL 2011/2012
Certificate of Training (PII), Rock Island, IL 2011/2012
Certificate of Training (Anti-Phishing), Rock Island, IL 2011/2012
Certificate of Achievement-Supply-ASL, Rock Island, IL 12/2011
Certificate of Completion, Camp Arifjan, Kuwait 2010
Certificate of Appreciation, Camp Arifjan, Kuwait 2010
Certificate of Training, Camp Arifjan, Kuwait 2010
Certificate of Training, Camp Arifjan, Kuwait 2010
Certificate of Completion, Camp Arifjan, Kuwait 2010
Facility Security Coordinator, Camp Arifjan, Kuwait 2010
Sams- 1E Refresher Training, Camp Arifjan, Kuwait 2009
Facility Security Coordinator, Camp Arifjan, Kuwait 2009
Certificate of Training, Camp Arifjan, Kuwait 2009
Safety Representative Training, Camp Arifjan, Kuwait 2008
Certificate of Training, Camp Arifjan, Kuwait 2008
IAUW Certification, Fort Dix, New Jersey 2006
Wheeled Accident Avoidance Certificate, Fort Dix, New Jersey 2005
Army Electronic Product Support Certification, Camp Doha, Kuwait 2002
Single Stock Fund Certification, Camp Doha, Kuwait 2002
SARSS-O Operator certificate, Fort Irwin, California 1999
ISO 9000 Win/95 Training certification, Fort Irwin, California 1999
Team Building and Leadership Training, Fort Irwin, California 1998
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