Lynn Callahan

Email: abqfs6@r.postjobfree.com

Address: **** ****** ******

City: San Jose

State: CA

Zip: 95124

Country: USA

Phone: 408-***-****

Skill Level: Senior

Salary Range: $0

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Lynn Callahan

3229 Gavota Avenue, San Jose, CA 95124

408-***-****

abqfs6@r.postjobfree.com

OBJECTIVE Customer Service Representative

EXPERIENCE

Personal Care Attendant 03/12 to 12/12

Santa Clara, CA

Personal Caregiver: job included incontinence care, feeding, run errands

Customer Care Representative 10/07 to 03/11

Bank of America, Tempe, AZ

Customer Collections - team promoted to Loan Modification Specialists Assessing client issues on mortgage paperwork Tracking clients loan modification progress via computer systems

Customer Care Representative 12/04 to 9/07

Salt River Project, Tempe, AZ

Placing service orders to start and renew service

Resolved client billing issues Heavy customer contact addressing public concerns

Customer Care Representative 03/99 to 10/04

A T T, Mesa, AZ and AT T, Pleasanton, CA

Managed inbound call center billing issues for companies and corporations

Setting up unique toll-free lines for new corporations

Sales Representative 05/98 to 03/99

Coca-Cola Inc., Union City, CA

Initiated customer contact for continuing clients Maintained customer accounts

Customer Care Representative 01/98 to 05/98

Bank of America, Oakland, CA

Call center for issues on IRA Roth accounts

Personal Care Attendant 10/94 to 02/97

Carlton Plaza/ Residential Home Care, Fremont, CA

Left work to care for family. Went to trade school for medical assisting.

Customer Care Representative 05/89 to 10/94

Waste Management Inc., Oakland, CA

Heavy duty call center, handled billing issues, services not completed, orders for service

COMPUTER SKILLSMS Word, MA Excel, MS Outlook, Gmail, various dedicated computer systems for email, billings, information tracking.

EDUCATION/TRAINING Santa Barbara Business College 1997 Certified Medical Assistant

SUMMARY

Extensive knowledge and experience in Call Center environment, handling a continuous flow of high volume calls; working both independently with minimal supervision and collaboratively as a team member satisfying customer service requests with tact under tight time constraints; quickly gaining on-the-job knowledge to efficiently evaluate customer needs and resolving customer complaints to build and maintain amicable customer relations.

References available upon request

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