William Hepburn

Email: abqfrz@r.postjobfree.com

Address: **** **** ***** ****

City: Richmond

State: VA

Zip: 23231

Country: USA

Phone: 804-***-****

Skill Level: Experienced

Salary Range: $70,000

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

William Edward Hepburn

1620 Tree Ridge Road, Richmond VA 23231

Home: 804-***-****

Email:abqfrz@r.postjobfree.com OBJECTIVE Highly motivated Logistics Management Professional with 23 years of outstanding logistics functional and technical skills committed to achieving your company's goals in a logistics management capacity. SUMMARY OF QUALIFICATIONS Seasoned professional with comprehensive simulation functional/technical skill-set and expertise in logistics simulation systems database process modeling, development, testing/quality assurance and process improvement. Quickly grasps new concepts and technical skills. Highly skilled training material writer/instructor who applies broad knowledge of US Army concepts and doctrine, current Army tactics and support operations, Logistics Distribution and Property Accountability, and simulation systems imitations and exercise design. Proficient problem-solver who envisions functional and technical perspectives to develop workable solutions. Committed to quality performance in every task-from personal interaction with coworkers and users to the high level of service provided to superiors and logistics systems users. Valuable contributor who performs confidently and effectively under pressure and thrives on challenge. Excellent communicator and listener. WORK EXPERIENCE SAP/Logistics Help Desk Technical Services Rep 10/2012-present

Northrop Grumman

Functional Analyst for Tier 2 level Help Desk support, focusing on Inventory/Warehouse Management anomalies that occur within GCSS-Army (Global Combat Support System - Army), and in any other areas of the application such as Property Book, Unit Supply, Maintenance in which I may have some familiarity. Analyze Help Desk tickets escalated to Tier 2 to provide guidance to customers and to Tier 1, as necessary, and further escalate to Tier 3 if not able to solve at Tier 2. Maintain expertise in order to guide customers in proper use of GCSS-Army at the Retail Supply level. Conduct causative research, when required, to properly document reported problems and to support metrics collection. Additional duties may include briefings, demonstrations, or other assigned duties or responsibilities as necessary.

Field Service Representative 6/2010-10/2012 Tapestry Solution Afghanistan Integrate TCAIMS software to include Theatre Operations, Air Movement, Unit Move and Air Load Planning to aid customers with the setup of their equipment in a garrison and tactical environment. Deliver over the shoulder and classroom training, troubleshoot, create plans of action, repair and maintain the performance of designated application systems and critical hardware connections. Provide direct support liaison for the customer and help the reach-back support to the Product Manager. Demonstrate a strong working knowledge of distribution management and movement control operations while instructing subject material for the TCAIMSII. Military Analyst 2/2008-5/2010

Tapestry Solution Chester, VA Assist in the design, development and maintenance of specific facets of logistics simulation and execution of multifunctional logistics portions of Combat Service Support (CSS) and Logistics Federate (LOGFED) simulation in support of the Command and Staff General College (CGSC) Exercises, BCTP Warfighter Exercises, Reserve Exercise, and Reception, Staging, Onward Movement, and Integration (RSOI) Training Exercise (Korea). Serve as a multi-functional Quartermaster, Transportation, Ordinance, Medical, Personnel, Mortuary Affairs and Liquid Logistics subject matter expert in Logistics Federation (LOGFED) Simulation Systems. Perform specific independent analysis related to support and sustainment training and performance. Participate in systems analysis of CSS simulation training programs and identify capabilities and requirements for future system upgrades. Identify and analyze current problems reported by simulation users associated with LOGFED simulation systems normally performed by higher level specialists. Train exercise participants, DA civilian, and DA contract personnel in multi-functional logistics simulations operations of the Joint Deployment Logistics Model (JDLM). Coordinate with other commands relative to the implementation of training and operations pertaining to planned joint exercises. Provide assistance in validating and testing current and future Joint Deployment Logistics Model (JDLM) simulation software requirements and systems development. Instructor/Writer 3/2006-2/2008 Cubic Systems Ft. Lee, VA Served as an advanced individual training instructor for the Unit Supply Specialist (92Y) MOS, teaching principles of supply dealing with the manual preparation of hand-receipts, filing records, storage of classes of supply. Provided training on proper procedures of request for issue/turn-in average class size of 30 to 45 students per class. Instructed the Automated Logistics Supply (92A) course in warehouse operation and updated course material providing instruction to the students on issuing supplies, receipts processing, shipping and receiving, inventories, stock picking, location surveys, warehouse distribution and customer pickup. Instructed soldiers on the use of the Material Release Order Control System (MROC) and Standard Army Retail Supply System (SARSS1). Supervised and provided counseling to over 64 students on a daily basis.

Instructor/Writer 3/2005-1/2006

CACI Ft. Lee, VA Provided instruction to over 150 Junior Non-Commissioned Officers on the Standard Army Retail Supply System (SARSS1) and (SARSS2A/B) application and systems interfaces. Developed training programs on proper course development program designs to help evaluate general combat soldier skills to each class during each scheduled course. Certified in small group leader course (SGL) and conducted training on warehouse procedures on material ordering and processing material release orders. Instructed students on how to determine different condition codes on conducting inventory accounting and material processing.

Inventory Management Specialist 11/2004-3/2005 Ft A.P Hill Bowling Green, VA Managed inventory procedures at all levels by requisitioning subsistence to support mission while monitoring operational ration ceiling processing items receipts for all incoming rations. Documented and prepared accountability procedures insuring excess rations not distributed. Conducted weekly spot checks and monthly inventories on rations to ensure proper accountability and reported discrepancies to immediate supervisor. Determine ration requisitioning objective required for replenishment and future training requirements.

EDUCATION Bachelor of Business Administration American InterContinental University Hoffman Estates, IL Concentration: Operations Management Graduated: 8/2009

Associates of Arts Killeen, TX

Central Texas College

General Studies

Graduated: 8/2003

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