Kimping Wong

Email: abqfpa@r.postjobfree.com

Address: **** ******* ***

City: Gainesville

State: GA

Zip: 30504

Country: USA

Phone: 269-***-****

Skill Level: Experienced

Salary Range: $95,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

MANAGEMENT LEADER: Public & Business Affairs / Training & Development

More than 23 years` progressive operations and customer relationship leadership experience directing strategic processes to achieve corporate visions and missions, maintaining strong focus on employee morale and development. Pioneer in design and delivery of innovative cost-cutting strategies, and brand awareness tactics. Expert in tapping into identified opportunities by having the right people, programs, and processes in place. Genuine relationship-builder with employees, customers, vendors, and C-Level management in both profit and non-profit operations as well as public and private environments.

Budgeting, Expense Control, Team Leadership and Motivation, Process Improvement, Presentations Training and Development, Performance Management, Employee Engagement, Negotiations, Customer Service, Branding, Public Relations

STATE FARM INSURANCE COMPANIES: 9/1989 - Present

Leading international Auto, Home, Life and Health Insurance.

Consolidated Claims Representative (2/2009 to Present)

Forge relationship and collaborate with agency to guide and advise on how to manage claim settlements with policyholders. Review more than 300 agent-handled claims daily, recommending and correcting as needed. Settled claims directly with policyholder on behalf of large corporation. Orchestrated daily training for more than 30 agents regarding claim settlement processes.

Achievements:

* Received Peak Performer`s Award for outstanding work in claim handlings and customer services.

* Assumed projects that were tracking behind schedule and redirected efforts to realize time service objectives in various states.

* Volunteered to lead additional projects outside of immediate job responsibilities during peak season, ensuring daily processing objectives remained on track.

Team Manager (8/2003 to 2/2009)

Commanded eight Claim Representatives in settlement process, while providing direction to 15 defense Attorneys in settlement negotiations and defense strategies. Transformed company vision and objectives into tangible goals. Monitored and implemented process change creating alignment with customer service skills and claim settlement practices to increase business growth and bottom lines. Interviewed and hired new employees to ensure optimal staffing. Additionally managed more than 50 staff members in a Call Center environment.

Achievements:

* Spearheaded specialized team in streamlining claim handling procedures and practices to increase efficiency and serve as model team for other divisions.

* Directed co-workers in recognition conference to increase morale and motivation, ultimately increasing bottom line results and operating efficiencies.

* Innovated cost cutting efforts including controlling attorney fees through key negotiations that reduced expenses by 5%.

* Supported employee development opportunities to increase morale and achievement of individual professional objectives.

Public Affairs Specialist (3/2000 to 8/2003)

Represented large national corporation as public face within Asian American communities. Delivered speeches to audiences of more than 800 attendees, represented company at gala events, and networking opportunities with Fortune 500 Executives. Oversaw $3M philanthropic budget, providing funding to projects to Asian American political and non-political leaders. Collaborated with high-level executives on brand awareness, supporting marketing, and served on Board of Directors and Business Advisory Councils.

Achievements:

* Influenced CEO to accept prestigious award for positioning company as a number one among Asian American Communities.

* Convinced United State Secretary of Transportation`s honorable Norm Mineta to publicly endorsed one of company`s major projects during press conference in Washington DC.

* Teamed with US Congressman Mike Honda in helping create Asian American Caucus in CA.

* Led Fortune 500 Executives in leadership development project for Organization of Chinese American, a national non-profit organization.

* Innovated to book of Chinese proverbs with pictorial illustration and translations to honor Asian American Communities during various conferences.

Claims Analyst (6/1996 to 3/2000)

Trained system specialists companywide on software applications and Microsoft products. Researched training techniques and created training materials. Innovated system environment to help catastrophe operation gain efficiency in daily operations. Travelled 200+ days a year to provide onsite guidance and system trainings during period of major catastrophes. Teamed with Corporate Systems Analyst to create application for automation of daily operations. Authored training materials and operational procedure guide on company`s computer system applications.

Achievements:

* Created a Microsoft Excel report system to provide real time and accurate reports for during crisis and catastrophic situations.

* Led new systems project to improve system application on auto catastrophes, resulting in overall system efficiency improvements.

* Trained more than 80 new catastrophe automation specialists, increasing creation of efficient system environment to enhance operations.

* Provided workflow and system suggestions to improve claim handlings in each catastrophe site containing individual physical layouts and system challenges.

Auto Claims Representative (9/1989 to 6/1996)

Provided optimal customer services to internal and external clients during investigations and settlements of bodily injuries and property damage claims, negotiating with Attorney for fair settlements. Liaised with Defense Counsel on claim settlement or defense strategies.

Achievements:

* Obtained designation as Member of Chartered Property Casualty Underwriters by passing ten industry related courses for necessary certification.

* Represented management in meetings with external vendors, providing thorough evaluation of products and recommendations to management in adapting vendor products to improve efficiency.

* Mentored and trained ten Claim Representatives to achieve optimal individual performance.

* Consistently negotiated fair settlements leading to lower claim payment ratios.

* Forged key relationships with external customers to increase policyholder retention ratio.

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Arts in Music - Bethany Bible College, Scotts Valley, CA

Chartered Property Casualty Underwriters * Board of Directors, SEARAC * Business Advisory Council, Organization of Chinese Americans

TECHNICAL & LINGUISTIC COMPETENCIES

Microsoft Office (Excel, Access, Word, PowerPoint) * State Farm Internal System

Chinese / Cantonese

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