Sales Customer Service
Resume:
Randy Campbell
Email: *********@********.***
Address: *** ********* *****
City: Windham
State: ME
Zip: 04062
Country: USA
Phone: 207-***-****
Skill Level: Director
Salary Range: > $250,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
RANDY C. CAMPBELL
824 Roosevelt Trail
Windham, ME 04062
***********@*****.**.***
CAREER PROFILE
Experienced Territory Manager and sales management professional with demonstrated success in developing and implementing business, marketing, and sales plans in food distribution, merchandising, quick serve and customer service environments. Documented ability to build and motivate sales, marketing, and customer service teams. Proven background in increasing revenues while achieving quality and controlling costs. Supporting skills in financial management and operational analysis.
PROFESSIONAL EXPERIENCE
Acosta Sales & Marketing/Hormel Dedicated, ME, NH, VT, NY, CT&RI 2008-2012
Territory Manager/Team Lead. I was most recently a territory manager as well as a team lead for a dedicated Hormel team, for the world's largest retailer-Wal-Mart, which is brokered through Acosta Sales & Marketing. In this role I'm responsible for directly calling on 30 super centers in ME & NH to assist them in managing their deli program and grow the Hormel premium line of deli meats "DiLusso". I also had TM's reporting to me from NY and MA. We worked as a team meeting with the store managers and market managers providing information to grow their sales and also provide sales aids to grow their business at store level.
Slopes Restaurant, Presque Isle, ME 2007-2007
General Manager. I managed a large restaurant, brewery and banquet center with seating for over 600 guests. I participated in all aspects of the restaurant operations-sales, hiring, training, and marketing. I managed a staff of around 30 employees and 3 managers. I implemented many organizational and management tools, that have improved efficiencies through-out the entire restaurant.
Millbrook Distribution Services, Leicester, MA 2004-2007
Sales Manager. I lead a team of 4 sales representatives to manage accounts with over 350 stores in New England and part of upstate New York for a major distributor of food, health & beauty care, and general merchandise products. Emphasize marketing of specialty, natural, and ethnic foods to accounts, including Associated Grocers of New England, Associated Grocers of Maine, C&S Wholesalers, Hannaford Bros (as secondary supplier), and multiple independent stores.
Sales management: Prepare business reviews, including analyzing current sales, evaluating consumer trends, and projecting sales volume. Develop sales plans and strategies, establish staff sales quotas, and provide ongoing coaching to ensure achievement of goals. Coordinate logistics and represent company at 4 food shows annually. Select, supervise, train, and evaluate staff.
* Introduced sales strategy focusing on accounts with high potential. Concurrently built sales team from 1-4 representatives and increased sales by up to 150% for targeted accounts.
* Maintained Associated Grocers of New England sales revenues during period in which 3 stores were sold.
Customer relations: Coordinate sales staff efforts to support customers and personally provide category management and merchandising consultation, including integrating sales forecasting/reporting and replenishment systems with dual objective of increasing company and customer revenues.
* Achieved significant increases in sales volume through recommendations to enhance store remodeling projects and merchandise resets.
* Negotiated successfully with vendors to provide customer promotional pricing and advertising funding.
Governor's Restaurant & Banquet Facility, South Portland, ME 1999-04
Owner & General Manager. Oversaw high volume family restaurant and bar franchise seating 180 with banquet services for up to 500. Led team of 3 managers and up to 50 staff to direct general operations, marketing, customer relations, facility management, finance, purchasing, and human resources. Developed business plan, negotiated purchase of facility, and built business to realize sales of over $1.6 million.
General operations: Completed sales forecasts and performed ongoing operational analysis to control costs and ensure quality service. Negotiated with vendors, maintained standardization in food preparation, and tracked productivity, food/supply costs, and other expenditures. Documented performance through completion of monthly and annual profit and loss statements. Ensured compliance with safety and sanitation standards
* Promoted underutilized banquet services extensively through trade shows and local events, increasing banquet revenues by over 15% in 4 year period.
* Completed on-site training to achieve Serv-Safe National Certification.
Marketing and customer relations: Developed and managed ongoing marketing plan, focusing on providing quality customer service and building relationships with adjacent lodging facility, area associations, businesses, and charitable organizations.
* Initiated Total Quality Management approach, achieving high level of documented customer satisfaction.
* Introduced profitable Sunday breakfast buffet, which was replicated at the 6 Governors locations.
* Received awards: Best Family Restaurant (2001) and Best Product at Chocolate Lovers Fling (2002).
Human resources: Selected, supervised, trained, and evaluated employees. Designed and presented staff training, conducted management staff performance reviews, and coordinated staff evaluation process. Ensured compliance with EEO, Affirmative Action, and Workers' Compensation Guidelines.
* Restructured job descriptions and focused on staff development, reducing turnover substantially to 8-15%.
* Introduced weekly sales meetings to discuss staff concerns and improve teamwork and customer service.
Naturally Potatoes, Mars Hill, ME 1997-99
Marketing Representative. Built brand recognition and promoted sales in the Northeastern U.S. for start-up company producing fresh packed processed potatoes. Developed and implemented marketing plan, focusing on food distributors, institutions, and large chains.
* Efforts resulted in establishment of diversity of accounts, including Sysco of Maine.
Big Stop Restaurant, Houlton, ME 1993-97
Owner & Manager. Oversaw 120 seat travel stop restaurant with sales of approximately $1.2 million. Led team of 2 managers and up to 40 staff to direct general operations, marketing, customer relations, facility management, finance, purchasing, and human resources.
* Developed business plan, negotiated lease with Irving Oil, and increased sales by 15% in 2 years.
Hannaford Brothers, Progressive Distributors Division, Winthrop, ME 1981-93
Training Specialist, 1992-93. Developed and implemented customer service and product training programs to support all non-food areas in 15 Shop'n Save, Sun Foods, and Martins Stores in New York and Vermont.
* Increased corporate cost control through initiation of cross-training program for staff within health/beauty, general merchandise, and specialty foods. Efforts controlled costs through elimination of staff floaters.
General Merchandise District Manager, 1990-92. Led staff of 20 in-store sales merchandisers to manage marketing plan to promote non-food products in 20 stores in Massachusetts, New Hampshire, New York, and Vermont. Developed merchandisers' sales goals, monitored performance, and provided extensive on-site merchandising consultation to assist store directors and staff.
* Introduced variety of new products, building annual sales to $26 million.
* Participated with group of 20 district managers to recommend corporate policy initiatives.
* During 1981-90 advanced through positions of Area Sales Merchandiser and Non-Foods Manager.
EDUCATION
* Completed 40 credits towards A.S. Degree in Business Administration at Northern Maine Community College and Houghton College (NY).
* Participate in ongoing professional education with emphasis in management, cost control, time planning, and human resources.
INFORMATION TECHNOLOGY SKILLS
Microsoft Excel, Word, PowerPoint * QuickBooks * ServSafe Certified
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