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Customer Service Project Manager

Location:
Layton, UT
Posted:
February 03, 2013

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Resume:

GeraldL LautenschlagerJr

Email: abqfoo@r.postjobfree.com

Address: **** * *** *

City: Layton

State: UT

Zip: 84041

Country: USA

Phone: 801-***-****

Skill Level: Management

Salary Range: $45,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Gerald L. Lautenschlager Jr

2971 N 725 W, Layton, Utah 84041

801-***-****

abqfoo@r.postjobfree.com

MANAGEMENT/OPERATIONS/LOGISTICS

Over 24 years of successful management and leadership experience with a reputation for meeting the most challenging organizational goals and objectives. A pragmatic and focused individual recognized for "making seemingly impossible situations work." A proven and VERIFIABLE record for:

Producing higher performance standards and enhancing productivity during a period of shrinking budgets.

Solutions-driven strategist who identifies continuous process improvements and cost reductions and takes proactive steps to prevent issues from occurring or escalating.

Controlling growth management - able to motivate and maximize productivity and employee morale without financial incentives.

Developing and implementing highly successful strategic plans (short and long term). Established inventory/accountability systems for millions of dollars in equipment, reducing inventory by 25%.

Charismatic team builder and mentor who leads by example, inspires confidence, exemplifies integrity and honesty, and motivates teams to exceed objectives.

SECURITY CLEARANCE

Department of Defense Top Secret

PROFESSIONAL CERTIFICATIONS

Home Inspector Certificate, June 2010

PROFESSIONAL EXPERIENCE - 1981-Present

DEPARTMENT OF THE AIR FORCE CIVILIAN SECURITY POLICE, Hill AFB, UT; 03/2011 - Present

US PROTECT, Silver Spring, MD; 2005-2007, Security Guard & Gate Lead

Oversee aspects of security at Hill Air Force Base at 5 installation gates to include government facilities, flying activities, protect personnel and resources, and ensure only authorized personnel and vehicles enter the premises. Respond to alarm activations in facilities. Inspect vehicles/trucks for explosives/drugs, and issue citations for traffic violations. Resolve conflicts and domestic disputes.

KEY ACCOMPLISHMENTS:

Awarded "Civilian of the Quarter" for outstanding leadership, performance and customer service, January - March 2012.

Capably mitigated issues and maintained order during several crises: Major chemical spill: contained scene and rapidly evacuated personnel.

Directed emergency response team and identified cause in major traffic accident.

Lead Investigator on a stolen government license project, conducted thorough interviews and documented all findings and statements.

Awarded "Guard of the Quarter" and multiple "Guard of the Month" honors for going above and beyond in job responsibilities and customer service.

ARAMARK, Philadelphia, PA; 2007 - 2010, FOOD SERVICE DIRECTOR; 3 years

Directed operations of eight (8) staff preparing 1100+ meals weekly at three (3) Youth Centers housing 250+ juvenile inmates and 50+ full time staff. Organized workflow, scheduled work shifts, motivated team and monitored performance. Cost-effectively controlled budget for $12K in meals and $5K in products/supplies weekly and managed $10K+ inventory. Handled payroll ($5K weekly) and HR functions. Recruited, interviewed and trained new employees. Maintained workplace safety, security and proper hazardous material handling.

KEY ACCOMPLISHMENTS:

Instilled an atmosphere of teamwork, ownership and accountability among staff.

Created a culture of respect and positivity organization-wide. Diplomatically explained to staff how their negative comments impacted the juvenile inmates.

Enforced compliance by implementing spot inspections at all 3 facilities each month.

Consolidated product inventory from 3 facilities into one accurate database.

Reduced overtime 15% by restructuring work times to eliminate overlapping hours.

Surveyed facility staff and gained valuable insight that substantially improved the quality of food, service and customer satisfaction.

Proposed and secured buy-in for menu changes from facility director and dietician, cutting waste in half. Ensured changes met dietary requirements.

UNITED STATES AIR FORCE, Various Locations; 05/1981 - 06/2005 (24 years 1 month)

Driving force in achieving efficient transportation operations for $4.2MM in mission-critical supplies and equipment, including dispatching, routing, tracking, shipping and quality control. Delegated work assignments and managed performance of 5 direct departments. Directed up 45 personnel to execute operations and efficient maintenance procedures.

KEY ACCOMPLISHMENTS:

Orchestrated build of a routing system capable of deploying equipment and supplies to any contingency necessary to protect the US or its allies. Tracked and monitored items daily, including vehicles, trailers, equipment for building and assembling munitions,

insuring 100% readiness of eight (8) mobility packages at all times.

Implemented a database to track training, mobility requirements, equipment and medical requirements for squadron of 400+.

Appointed Production Supervisor for nighttime operations; directed 50+ individuals in 4 departments to deliver equipment and supplies on time and with no interruption to flying schedule.

Coordinated assets to flying squadrons (60 aircraft) to support seamless flying operations.

Reconfigured mobility storage bins, saving 25% in aircraft cargo space.

Accomplished 100% delivery rate on all assignments with no loss of materials or assets.

Performed weekly/quarterly/annual inspections, leading to 7 Headquarters inspections passed with 100% accuracy and department recognition for outstanding attention to detail.

Directed installation of new telephones and communication lines, completing complex IT project with minimal disruption to critical business operations.

Selected to provide expertise on F-15E bed-down project, requiring procurement of equipment, resources, vehicles and additional staff to begin flying operations of a new squadron (18 aircraft). Established operational instructions secured storage for weapons and trained teams on procedures.

Consistently awarded for staying on-task/on-time and providing exemplary leadership in an intense, chaotic and rapidly changing environment.

Highly effective in communicating and building consensus with multiple agencies for support of critical activities, such as maintenance scheduling and monthly/quarterly/annual inspections. Consistently achieved 100% pass ratings for inspections

Demonstrated initiative to revise Operating Instructions for Flightline and Runway driving procedures. As a Certified Instructor, also prepared Operating Instructions for Snowmobile and All Terrain Vehicle operations.

Trained 550 personnel in operation procedures and maintained training records.

Awarded Maintainer of the Quarter (2X)

Handpicked to represent squadron as annual Vehicle Inspector for higher Headquarters inspections.

VOLUNTEER PROJECT MANAGER (05/1997- 09/1997)

Spearheaded remodel of historical building for use by Boy Scouts (3-Cub Scout Pack and 2 Boy Scout troops).

Successfully solicited and raised $25, 000 in funds for this project. Designed interior plan to ensure structural support was not hindered. Assigned responsibilities to volunteers according to experience and expertise. Utilized resources (volunteer power and materials) maximizing potential and efficiency.

KEY ACCOMPLISHMENTS:

Presented "Outstanding Volunteer of the Quarter" from instillation officials. Contributed over 450 personnel hours to project

Complete project on time and under budget, while maintaining a perfect safety record.

Organized winter week-end Scouting Camp-Out for over 200 youth and adult leaders, involving skiing, snowshoeing, ice fishing, winter survival techniques and Merit Badge activities.

PROFESSIONAL TRAINING: Law Enforcement, Security Management and Global Terrorism,

Extensive Munitions and Weapons, Advanced Logistics Management and Inventory Management, Distribution Operations, Standards and Procedure Compliance, Leadership, Supervision and Diversity

VOLUNTEERISM: Unit Commissioner, Boy Scouts of America; nominated Commission of the Year

Volunteer Action Committee (Installation), US Air Force: Awarded 5 times, including "Volunteer of the Year"

Military Conservation Agent, worked closely with Alaska Fish Game for 2.5 years.

CLUBS: Started snowmobile/ATV club at Elmendorf AFB, Alaska. Elected president two (2) years. Promoted club events which attracted over 100+ members. Actively involved in base and local community sharing knowledge of both handling and riding experiences to train new, novice, and experienced riders.

AFFILIATIONS: Society of Human Resource Management (SHRM)

EDUCATION

Currently pursuing Master Degree in Business Administration

Currently pursing Program/Project Management Certification

B.S., Business Administration, 2012, GPA 3.88/4.0, Colorado Technical University

A.S., General Studies, 2011, GPA 8.83/4.0, Colorado Technical University

Professional Military Leadership Academy, 2002

References due upon request



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