Customer Service Manager

Lynda Krivoniak

Email: *********@********.***

Address: *** ***** **

City: Bridgeport

State: WV

Zip: 26330

Country: USA

Phone: 304-***-****

Skill Level: Management

Salary Range: $54,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

LYNDA M. KRIVONIAK

601 Gregg Rd, Bridgeport, WV 26330

**********@*****.*** 304-***-****, 304-***-****

OBJECTIVE:

To obtain a position within a company that will allow me to utilize my management skills as well as my work experience for the benefit of the company for personal growth and professional advancement.

PROFESSIONAL EXPERIENCE:

July 2009- Present

Store Manager: AT&T Mobility, Fairmont, WV

*Develop/promoted numerous employees *Recognized consistently from upper leadership as

*Coach/observe team to sell the resourceful one on new ideas for sales techniques

*Actively role play/walk the talk *Quick decision making & organization

November 2004- July 2009

Apparel Manager : Dick's Sporting Goods, Monroeville, PA

*Manager on Duty *Merchandising/Plan floor moves

*Organized entire stores yearly inventory- *Approached constantly from various

reduced shrink two consecutive years department employees for guidance

June 2003- November 2004

Assistant Director of Admissions: Art Institute of Pittsburgh, Pittsburgh, PA

*Work closely with team/Management *Consistently achieve monthly goals

*Contact/Interview/Enroll Students *Maintain interest levels/Customer service

June 2002- June 2003

Admissions Representative: Pennsylvania Culinary Institute, Pittsburgh, PA

*Exceeded goals consistently *Award/One of top achievers and team player

January 2000- June 2002

Store Sales Manager: Structure/Limited Inc. (Express), Monroeville, PA

*Oversee 1.2 Million dollar business *President's Club Award

*Exceeded monthly goals/bonuses *Manage/Development of 2 co-managers and 25

*Merchandising/Plan floor moves associates

August 1987- January 2000

Area Sales Manger: Kaufmann's/May Co. (Macy's), Greensburg, PA

ASM- BETTER SPORTSWEAR:

*Oversee 4 Million dollar business *Merchandising/Replenish stock/Inventory Control

*Manage/Development of 19 associates *Plan Floor Moves

*Customer Service *Analyze business/Communicate with buyers

ASM- YOUNG ATTITUDES:

*Oversee 1.9 Million dollar business *Increased sales/Promoted to larger area

NAUTICA SPECIALIST- MEN'S COLLECTIONS:

*Awards/Exceeding monthly goals *Customer Consultation/Create files

COUNTER MANAGER- ELIZABETH ARDEN COSMETICS:

*Customer consultation/Create files *Awards/Exceeded goals 3 consecutive years

EDUCATION:

Indiana University of Pennsylvania, Indiana, PA

Associates of Arts Degree

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