Customer Service Manager
Resume:
Crista Miller
Email: *********@********.***
Address: *** * ******** ******
City: Santa Claus
State: IN
Zip: 47579
Country: USA
Phone: 317-***-****
Skill Level: Management
Salary Range: $60,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Crista L Miller
************@*****.***
Accomplished professional well rounded in many aspects of business. As a leader I have a reputation for leading accurate and detailed workers compensation investigations. Highly effective at conducting root cause analysis, establishing policies and procedures to mitigate injury and monitor and implement environmental, health and safety programs and practices. Successfully establishing and managing comprehensive programs to build and maintain a strong team atmosphere. I have a commitment to deliver accurate training with enthusiasm. Managing fair and consistently with candor and an emphasis on company policy has been the key to help support a successful team. My tenure has proven my skills as a results-driven sales strategist and tenacious in building new business. I have secured customer loyalty, and forged strong relationships with external business partners.
PROFESSIONAL PROFILE
* Created district safety program for food service company located at VPP site
* Partnered to reduce Central Region OSHA rate by 26%
* Preserved multi-million dollar contract with a high profile client in 2009
* Key player with team acquiring national partnership contract with fortune 500 company
* Coordinated transitions during account acquisitions and launching new business
* Established invoicing systems, recording and tracking logs
* Increased profit and reduced product cost by 18% by conducting menu and portion control analysis
* Proven leadership and management experience with ability to lead multiple projects / teams simultaneously
* Outstanding project planning and project management skills, meeting tight time constraints / deadlines
* Strong organizational and analytical abilities applied to achieve desired goals, objectives and results
* Unwavering commitment to excellence in building teams who are best of the best in serving others
* Personal traits: professional; common sense; adaptability; focused; skilled trainer and team builder
PROFESSIONAL EXPERIENCE
ARAMARK Corporation, August 1993 - January 2013
ARAMARK BUSINESS SERVICES, October 2006 - January 2013
Safety Manager
Indianapolis, Indiana
* Develop internal and regional safety and health policies and procedures
* Built all task specific Job Safety Analysis (JSA) and Standard Operating Procedures (SOP) for local and multi region facilities
* Develop and maintain rewards and recognition program
* Handle all workers compensation claims and work with insurance company to manage each case
* Reduced injury rate by twelve percent (12%) since 2011 in local district
* Conduct Root Cause Analysis investigations and develop corrective and preventative action plan
* Maintain Occupation Safety and Health Administration (OSHA) logs for district
* Monitor incident trending through the metrics of leading and lagging indicators to determine gaps within programs and training
* Conduct risk assessments and implement mitigations
* Environmental assessments and auditing
* Worked with consultant, HumanTech, to establish an ergonomics and 5S program
* Coach managers on incident investigations, employee engagement and case management
* Lead in converting to 90% green chemical use and developed environmental program for district
* Design and administer site specific safety and new-hire orientation to the district
* Created safety university training courses to educate hourly associates
* Co-Chair Regional Safety Leader
* Regional corporate safety audit team member
Human Resource Manager
* Human Resource administration, including recruitment, selection, affirmative action, and employee development for 250 plus personnel and multi-site facilities
* New employee orientation development and onboarding
* Identify and resolve operational, procedural and employee relation issues
* Established process for consistent and fair employee performance appraisals
* Compliance training for all employees
* Help personalize company vision and goals by implementing strategies to create ownership / advocates
* Coaching for performance plan development, communication, and follow up
* Prioritize/ multi-task and handle a multitude of HR assignments
* Effective communicator both orally and in writing
* Identify the extraordinary among the team and build upon their strengths
* Compliance with all local, state and federal labor postings
* Affirmative action plan responsibilities
* Benefit administration
* FMLA / ADA / EEO / WC
* Organizational development
ARAMARK SPORTS & ENTERTAINMENT, September 1993 - October 2006
Catering Director
Moline, Illinois / Indianapolis, Indiana
* Maintained a high level client base through client interaction
* Ordering and inventory controls
* Cost control and menu pricing analysis
* Accounts payable and receivable
* Responsible for operations of 27 suites, 5 party areas occupying approximately 250 guests and 2 picnic areas serving up to 2,500 people per event
* Reduced inventory, increased sales, and enhanced profitability by implementing new business strategy
* Oversee daily operations of banquet facility with 500-seat capacity dining room
* Managed large staff of 2 full time assistants, 4 full time hourly supervisors and up to 50 part time associates
* Coordinate wedding receptions, black-tie dinners, business meetings and backstage catering
* Planned and directed special event receptions and dinner functions up to 3,000 guests
* Suite level catering for 21 premium areas and two party decks in a 10,000 seat arena
* Increased revenue by $250,000 annually and obtained a 5 year contract for two, 2,500 seat fund raisers
JOB-RELATED SKILLS
* Communications and interpersonal abilities
* Analytical / research skills
* Facilitated smooth transitions during account acquisitions and launching new business
* Established invoicing systems, recording and tracking logs
* Ability to create programs and educational trainings and orientations
* Microsoft proficient in Word, Excel, PowerPoint and Publisher
CERTIFICATIONS
* Professional Occupational Safety and Health
* CPR and AED
* OSHA 30 Hour, ( Scheduled,February 2013)
* Certified Trainer for Corporate Customer Service Programs
* Food Sanitation and Safety, ServSafe
* ServSafe Certified Trainer and Proctor
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