Quality Assurance Customer Service

Samantha Wallachy

Email: abqfo7@r.postjobfree.com

Address: **** ****** ***** *******

City: Pottstown

State: PA

Zip: 19464

Country: USA

Phone: 484-***-****

Skill Level: Experienced

Salary Range: $75,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

PROFESSIONAL SUMMARY

Experienced Quality Assurance (QA) Specialist and Data Analyst with over ten years of professional work experience in a variety of industries. A detail-oriented professional with solid skills in written and verbal communication, analysis and problem solving, and organization. Strengths include: quality assurance process development, databases, project coordination and administration, and business requirements and data analysis. Relates well with technical developers and non-technical business-users.

BACKGROUND

* Experience in Environmental, Consulting, Financial, Insurance, and Medical industries;

* Process QA/quality control (QC);

* Open to formal methods of systems analysis and specifications;

* Scientific foundations of software quality;

* Business process analysis;

* Experience testing systems against stated requirements;

* Relational database concepts;

* Relate well with both technical developers, and non-technical business-users; and

* Detail-oriented with excellent analytical and problem solving skills.

TECHNICAL SKILLS

Languages/Tools: MS Office (Word, Excel, PowerPoint, Outlook, Publisher, FrontPage), Plan Administration Tool, Legacy (Vision and PRS), Teamsite, Visual Basic, PL/SQL, AS400, PReS Scripts, Tripwire, Lotus Notes, Adobe Acrobat, Distiller and Illustrator, PhotoDeluxe, PageMaker, HTML, WebEx, Jasc Paint Shop Pro

Databases: MS Access, SQL, Oracle 9i

Environments: MS Windows 3.1-7.0 (desktop), MS Windows NT 4.0-XP (server)

Writing Styles: MLA, APA, Chicago

PROFESSIONAL EXPERIENCE

Revspring, Inc (formerly known as PSC Info Group) - Oaks, PA

12/2007 - Present

Lead Quality Assurance Analyst

Technical leadership role where organizational skills, problem solving, project management, leadership, team building, and well-developed communication methodologies are essential.

* Manages, plans, coordinates, and directs IT QA program designed to ensure continuous service consistent with established standards with the goals of continuous improvement, maximization of quality and reliability and minimization of costs.

* Implementation of a quality process to optimize the quality of products (software), the use of resources, and the effectiveness of tools while continuously reducing regression times and increasing coverage, applying automation (or other techniques) where feasible. Includes assisting in the development of change control processes, practices, and guidelines for new and existing technologies to benefit employer and pass internal change control audits.

* Overall management of quality processes, metrics and analysis of end-to-end testing.

* Assist in management of programming staff to include skill assessment, training, work load, and priorities. Drive continuous improvement of the programming team members in both technical ability and process development and execution through ongoing mentoring and training.

* Manage performance analysis, performance script engineering and testing execution. Includes communicating performance and functionality testing results and identify areas for improvement with stakeholders at all levels.

* Plans, promotes, and organizes training activities related to quality and reliability.

* Analyzes and resolves work problems, or assists employees in solving work problems.

XL Insurance - Exton, PA

4/2007 - 12/2007

Executive Administrator - Operations and Database Specialist

Work with all Risk Control units and Operations executives to ensure adequate assistance with all information technology and, as requested, administrative needs.

* Develop, create, maintain, train and support all interdepartmental databases.

* Regular reporting and data integrity analysis for executives.

* Maintain vendor program, including reviews and all accounting, invoicing, and billing.

* Bound downloads and mapping them to the appropriate databases.

* Improve efficiencies within Operations unit.

* Create or modify Standard Operational Procedures as needed or requested.

Randstad In-House Services

On-Site Contractor at The Vanguard Group - Malvern, PA

5/2006 - 4/2007

Consultant: Plan Information Content Review Administrator/Analyst

Work with Defined Contribution (DC), Defined Benefits (DB) and Non-Qualified (NQP) business areas to ensure that plan content/data from and existing system, Legacy (Vision and PRS), was converted and updated to the new system, Plan Administration Tool for all plans within each business area.

* Responsible for multiple projects regarding quality control, data remodeling and workflow processes. All projects were completed on or before the established milestones.

* Used MS Access to map data from the old system to the new proprietary system.

* Assist with the development of business tools used by project teams and business areas during both the implementation stages of the Plan Information and for on-going usage of the new systems.

* Monitor and maintain daily data input to analyze and transcribe into processing requests.

* Identify and assist with change management issues and perform test planning.

* Evaluate and process existing participant data to ensure that technical and business requirements are met. Provide solutions to data issues to minimize technical issues.

* Creates Excel spreadsheets to setup data fields for programmers to upload information, and performs validation checks on data after processing.

* Create training materials and conduct training for new project team members.

* Perform content management and website updates independently and/or in cooperation with teams.

Apex Companies, LLC - Malvern, PA

9/1999 - 5/2006

Office Administrator and Corporate Health and Safety Administrator

Support to Director of Health and Safety, Division Manager, Program Managers, and technical staff while supervising one direct report. Responsibilities included;

* Management and organization of all administrative, information technology, and workflow functions.

* Coordinating communication between clients, Project Managers, and/or internal departments. Used Adobe Acrobat to create secure electronic communications.

* Performed Project Administration including:

o Analyzing project scope, workflow, and schedules.

o Preparing monthly status reports.

o Preparation and maintenance of all project-related correspondence (proposals, contracts, etc.)

o Monitoring contract fulfillment with clients, subcontractors, and/or and vendors.

o Liaison between clients and internal departments regarding any accounting, payroll, training or documentation issues.

* Performed Database Programming and Training (MS Access and Excel) including;

o Created databases for maintaining various data as directed/needed regarding, but not limited to: addresses, education, registrations, certifications, training, affiliations, computer hardware and software, POP and IT configurations, and health and safety training.

o Created and/or consulted on MS Access databases for clients such as; Pennsylvania Department of Transportation, Vineland Construction, and United Airlines.

* Researched, developed, and maintained information on Health and Safety training, procedures, outreach, and marketing efforts. Used MS FrontPage to develop and maintain the company Health and Safety website including content, graphics and code development and management.

* Provided support and creative input for other company-related IT projects.

Standard Medical Imaging, Springfield VA

6/1998 - 8/1999

Scheduling Coordinator and Administrator

* Managed 22 Service Technicians in regards to the following: scheduling, qualifications reporting, and performance assessments.

* Customer service responsibility for 500 accounts

* Maintained and improved record keeping on all client data, equipment, and contract information in MS Access

* Tracked emergency and routine service scheduling via Schedule + and MS Outlook

* Performed administrative duties and provided assistance to Service Managers.

EDUCATION

Strayer University, Washington, D.C.

* B.S., Database Technology, December 2006 - GPA: 3.67

* A.A., Computer Information Systems, June 2004 - Magnum Cum Laude Graduate

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