Manager Customer Service
Resume:
Thomas Miele
Email: abqfne@r.postjobfree.com
Address: ** ****** *****
City: Farmingdale
State: NJ
Zip: 07727
Country: USA
Phone: 732-***-****
Skill Level: Management
Salary Range: $80,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
THOMAS MIELE
34 Johnny Drive Farmingdale, New Jersey 07727 Cell: 732-***-**** Email: abqfne@r.postjobfree.com
Summary of Qualifications
o Managed large work office and staff
o Impeccable customer service communication with stores and product vendors
o Efficient use of computerized dispatch and MS products including: Access, Sequel, Excel, Word and Outlook along with ADP payroll
o Strong oral and written communication skills
o Instill productivity within workforce
o Overseeing maintenance of company equipment (tractors and trailers) as well as facilities
Major Accomplishments
o Opened new facility for current employer with new hires and office staff
o Changed business pay system from hourly to pay by load rate
o Established drop trailer program at stores to reduce backhaul deadheads
o 1995 Pathmark and Paul's Trucking Logistics Manager of the Year
PROFESSIONAL EXPERIENCE
Terminal Manager - Webster Trucking, Middlesex Transportation
March 2011 - Present
Responsible for running the day to day operation transporting to multiple food chains through out CT, NY, NJ, PA DE and MD.
o Recruiting and hiring tractor trailer drivers
o Scheduling loads and drivers daily (7 days per week)
o Route stops, transfers and returns daily
o Responsible for all Safety functions for the terminal - ie: DOT hours of service, random drug testing, accident reports, and investigation, driver's license and DOT physicals
o Discipline drivers when necessary
o Edit Xata computer logs daily
o Supervise office staff
o Control Terminal budget
o Conduct meetings with drivers and staff
o Complete and submit payroll weekly
o Schedule equipment for service and repair
THOMAS MIELE
Operations Manager, Grocery Haulers Inc. North Brunswick, NJ
1995 - March 2011
Responsible for the smooth operation of transportation for multiple distribution centers (North Brunswick, Dayton, New Brunswick, and Edison) for a large food chain throughout PA, DE, NY, NJ and CT. Coordinated labor/drivers and managed efficiency of loads by cross docking product. Managed office and warehouse labor force including hiring and termination decisions along with disciplinary process. Also represented company in arbitration hearings. Further responsibilities included communication between stores and product vendors. Utilized the Computer Assisted Ordering (CSO) system to develop daily routing for truck load efficiency. Responsible for daily inventory of tractor and trailers. Responsible for daily preventive maintenance for company fleet as well as general maintenance of facility.
Dispatcher and Terminal Manager, Paul's Trucking Co. / Pathmark Stores
Avenel, New Jersey 1983-1995
Responsible for day to day operations including shipping and receiving product. Managed workforce and office staff for the smooth operation of trucking center where freight is loaded or unloaded. Also coordinated and directed all activities in the terminal, including timely shipping to meet ETA expectation of stores and vendors. Further responsibilities included the daily inventory of tractors and trailers.
Traffic Inbound Clerk, Paul's Trucking Co. / Pathmark Stores
Avenel, New Jersey - 1981 - 1983
Coordinated inbound product procurement between company buyers, product vendors and distribution centers. Communicated directly with product vendors to set up backhaul and delivery schedules.
Dispatcher and Drivers, FMR Leasing Company
South Kearny, New Jersey, 1979 - 1981
Tractor trailer driver responsible for daily deliveries to distribution centers throughout PA, NY, NJ CT and MA. Freight checker at Colgate Palmolive and Nabisco. Responsible for daily coordination of assignment for company drivers.
THOMAS MIELE
EDUCATION
Jersey City State College, Business Major
Hudson Catholic High School, Jersey City, New Jersey
CERTIFICATIONS AND TRAINING
Department of Transportation, CSA 2010
Supervisors Skills Training
Hazardous Materials Training
Drug and Alcohol Awareness
Smith System Safety Training
Xata on Board Computer Training
References furnished upon request
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