Customer Service Data Entry
Resume:
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Velma
LealFamily Advocate/Case Manager/Administrative Asst/Paralegal
Velma L. Leal
*** ****** **** *****, ***** Heights, Tx 75154
***********@*****.***
Objective
Seeking a challenging position to utilize my skills knowledge and education, and be asset to the organization.
Employment
LEGAL SECRETARY APRIL, 1996 - PRESENT
Dallas County Juvenile Department Dallas, Texas 75212
Type department correspondence, memorandums, letters, bench warrants, and reports from draft copy into final form using PC, Word processor, or typewriter; Review completed documents to ensure spelling, grammar, punctuation, content and composition are correct; Conduct criminal history checks on JI55, look up warrants on WRWI for probation officers, multitasked a variety of routine secretarial tasks, including typing, filing, greeting the public screening phone calls, sorting mail, ordering supplies, compiling routine data in established formats and reports. Assist probation officers in translating in Spanish during assessment interviews, filling out financial statements and assessment tools Collected and maintained data and operate a personal computer. Serves as a liaison by interacting with staff, other County departments, service providers, agencies and the general public related to program activities. Supervised Secretarial Staff as well as performed backup in their absence and related duties as assigned, kept up with the Unit's time sheets, sat in screening boards when interviewing for potential probation officers and assisted in screening of applicants.
CHIEF CRIMINAL COURT CLERK III APRIL, 1994 - SEPTEMBER, 1995
Dallas County District Clerk's Office Dallas, Texas 75206
Conducted the daily duties of the 363rd Judicial District Court by assisting the general public, court staff, attorney's and judges in inquiries regarding cases and court procedures. Performed complex support tasks to include, processing documents, drafting routine correspondences, resolving questions and programmatic issues, documented and verified case dispositions, answered phones, performed filing, typed warrants, identifying and reconciling deficiencies providing information, researching files, records, assisting with training clerks. Supervised the 2nd clerk assigned to the court. Assisted in monitoring all operational activities. translated Spanish between public, judges, and probation officers, as needed; and maintained over 2,000 felony cases. Worked within well-defined framework of policies and procedures, under minimum supervision. ensuring compliance with established policies and procedures
CRIMINAL COURT CLERK II JANUARY, 1992 - APRIL, 1994
Dallas County District Clerk's Office Dallas, Texas 75206
Performed the daily duties relating to felony court, (Judge Warder, Judge Dean, Judge Entz, and Judge Cruezot). Conducted standardized support tasks utilizing data entry terminals with work processing software, typed routine correspondences, assisting the general public, court staff, attorney's and judges with inquires regarding cases and court procedures, documenting and verifying case dispositions material, forms, answering phones, filing, typing warrants and translating in Spanish between public, judges, and probation officers, as needed; Maintained over 2,000 felony cases. Performed data entry and policies and procedures under moderate supervision.
CRIMINAL SUBPOENA CLERK JUNE, 1991 - JANUARY, 1992
Dallas County District Clerk's Office Dallas, Texas 75206
Administered and processed subpoena requests. Worked within a well-defined framework of policies and procedures, under immediate supervision. Performed direct routine support tasks utilizing data entry terminals and work processing software, verified and corrected entries, maintained records, performed general support duties as assigned. Handled correspondence directed to 15 felony courts, inquiries from the State of Texas Pardons and Parole Board and requests for certified copies; helped the front window by translating in Spanish to public.
DATA ENTRY OPERATOR CLERK II OCTOBER, 1989 - JUNE, 1991
Dallas County District Clerk's Office Dallas, Texas 75206
Assisted the general public and attorneys with inquiries regarding cases and computer procedures; answered incoming calls; entered information required for case dispositions, and translated in Spanish to public. Conducted standardized support tasks utilizing data entry terminals with work processing software, typed routine correspondences, material, forms and reports. Performed data entry and policies and procedures under moderate supervision.
ESTES TRUCKING March 30, 2009 " February 22, 2011
Part-Time Billing/Manifest Clerk Dallas, Texas
Data Entry and billing on an AS400 database hardware. Received inbound bills of ladings from drivers;and type new bills for outbound freight. Work on missing list, which consisted of looking up bill of ladings that are lost in the system. Pay attention to detail and proofread every bill that goes out to the dock for dockworkers to load on 18 wheeler trailers. Company goal is to make sure the company gets paid on all loads. Manifest data entry between 24-38 trailers per night from incoming city dispatch.
WATKINS TRUCKING 1996-1997
Billing Clerk/Customer Service Dallas, Texas
Data Entry and billing on AS400 database hardware. Collected and maintained data for the company's customer service. Pay attention to detail and proofread every bill that goes out to the dock for dockworkers to load on 18 wheeler trailers. Company goal is to make sure the company gets paid on all loads.
ALTERMAN TRANSPORT TRUCKING LTL April, 1986 " June, 1989
Lead Billing Clerk/Customer Service Dallas, Texas
Data Entry and Billing. Collected and maintained data for the company's customer service. Supervised new clerical staff. Pay attention to detail and proofread every bill that goes out to the dock for dockworkers to load on 18 wheeler trailers. Company goal is to make sure the company gets paid on all loads.
Education
Capella University (MS in Studies in Human Behavior) Start date: May 9th, 2011
Ashford University B.A. Psychology April, 2011
El Centro College (Paralegal Studies) August, 2005 - May, 2007
Mountain View College (Basics) August, 1990 - April, 1991
El Centro (Basics) August, 1990 " April, 1991
Member of the Paralegal Student Association 2005
Northwood Education Accounting April, 1984 " October, 1984 (6 months)
San Angelo, Texas
Certified Secretarial Skills (200 Hours) May, 1984 - August, 1984
Angelo State University San Angelo, Texas 76943
DIPLOMA MAY, 1983
San Angelo Central High School San Angelo, Texas 76943
SKILLS
Knowledge of budget/accounting practices
Knowledge of software (Microsoft Office Suite (MS Word, PowerPoint, Outlook)
Bi-lingual (Spanish)
Data Entry
Type 60 wpm
10-Key by touch
Fax Machine
Electric Typewriter
AS400 Hardware
CERTIFICATIONS
Notary
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