Sales Manager

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Carlos

LealVersatile and Sharp - Recent Graduate IT Professional

Carlos A. Leal

*** ** ***** ***, *** 203. Pembroke Pines, FL

E-mail: abqfj1@r.postjobfree.com / Phone: 754-***-****

Recent Education

Master of Science in Management Information Systems (MSMIS)

Dec. 2008 - Florida International University. Miami, FL

GPA 3.8 ( Top 10% of Class)

Bachelor of Business Administration (Management Information Systems)

Dec. 2007 - Florida International University. Miami, FL

GPA 3.5 (Cum laude honors)

Relevant Certifications

- ITIL v3 Foundation

- MCSE (2003)

- MCTS: Windows 2008

- MCSA Messaging (Exchange 2003)

- MCTS: SharePoint 2007

- MCTS: SQL Server 2005

Skills Summary

- Project management training (pursuing PMP Certification)

- Business process improvement coursework (Six Sigma foundation)

- Business intelligence / OLAP, Business Objects, Crystal Reports, SSIS, SSRS

- Web: DHTML, CSS, ASP.NET, ASP, XML, Photoshop, Flash

- Programming: VB.NET, C# (training for MCSD)

- Advanced Microsoft Office: Excel, Project, Visio, Outlook, Word, Powerpoint

- Languages: Spanish (native-tongue), English (fluent), Portuguese (basic)

- Teaching experience: CompTIA A+ Certification Training (PC Professor 2004-2008)

Relevant Experience

Apr. 2008 - Apr. 2009

Hewlett Packard Company (HP Software and Solutions - Professional Services)

ITIL / ITSM Technical Consultant

- Managed project plans for each implementation applying project management

methodology to control and track deliverables

- Served in pre-sales engagements drafting/reviewing RFPs, gathering requirements,

developing strategies to align with business objectives, and conducting presentations

to discuss, enhance, and validate proposed solutions with stakeholders and internal

teams

- Lead training workshops for customers to transfer knowledge for the operation of

newly implemented technology

- Conducted integrations between HP's ITSM products and other products from the HP

Business Technology Optimization portfolio such as uCMDB, Asset Manager, Release

Control, and Business Availability Center

- Implemented ITIL processes through the use of HP Service Manager 7 (Incident,

Service Catalog, Change Management) and Decision Center 2.0.

- Provided assistance and support for pre-sales teams and other units.

- Worked with multi-industry and Fortune 500 customer accounts

Sep. 2007 - Apr. 2009

Volt Information Sciences - Miami, FL (Contractor for Microsoft)

Microsoft Student Partner at Florida International University (Part-Time)

- Served as campus ambassador for Microsoft and Hewlett-Packard

- Organized Microsoft-sponsored events and special projects which included

technology-talks, workshops, social gatherings and campus recruiting catered to

diverse audiences, both technical and non-technical

- Promoted, showcased, and delivered workshops on campus for Microsoft's diverse

offerings portfolio (Xbox 360 and games, Xbox Live, XNA Game Studio, PopFly, Office

Live Workspaces, Live Mesh, Windows 7, Office 2007, DreamSpark, SQL Server

2008, Visual Studio 2008, among others)

- Conducted marketing campaigns assigned by Program Manager and tailored ads for

my target audience to promote Microsoft on campus in relevant social networks

such as Facebook, Twitter, and MySpace

Sep. 2007 - Mar. 2008

Broward College (Computer Science Department) - Davie, FL

Network Administrator

- Monitored and ensured high availability of all IT services

- Administered and supported complex LAN of 500+ clients and 30+ servers in an

Active Directory environment composed of mixed platforms (Windows

XP/2003/Vista, Mac OS X, Linux, and Unix)

- Managed and mentored team of ten lab technicians and tutors

- Implemented and maintained knowledge management practices to improve

collaboration using SharePoint as the knowledge/content platform.

- Guided initiative to implement reporting capabilities to the department's service

management process to visualize and improve actual performance

- Developed and administered group policies, unattended installation scripts, and

other automated system management tools

- Formulated, implemented, and tested backup and disaster recovery plans.

- Implemented a virtualized environment to host new servers / services

Feb. 2007 - Sep. 2007

gMed (General Medical Applications, Inc.) - Weston, FL.

Operations Analyst (Contract)

- Analyzed the performance of existing production/operations processes to drive

progressive improvement through automation enhancements leveraging technology

solutions

- Guided initiative to revamp process workflows that required paper-based forms to

transition into electronic submission, approval, and fulfillment using InfoPath Form

Services and SharePoint

- Drafted documentation and presentation of standard operating procedures utilizing

Visio and SharePoint

- Facilitated technical training and knowledge transfer to department heads, cross-

functional teams, and other employees

- Installed, configured, customized, and administered Microsoft Office SharePoint

Server 2007 server farm spanned across two sites for 150+ users; conducted

migration of sites from previous SPS 2003

- Generated and prepared reports that would be presented through Excel Services (in

SharePoint) leveraging the platform's functionality to create and manage dashboards

and key performance indicators

Dec. 2004 - Aug. 2007

The Business Strategy Partners, Inc. (Microsoft Gold Partner) - Weston, FL.

Business Analyst / Information Technology Consultant

- Determined project needs and requirements for the company's clients and

formulated strategies to design and implement business plans and systems

- Served as a pre-sales consultant to present proposed solutions to customers

- Designed, developed, implemented and administered solutions based on Microsoft

technologies such as Windows Server, Exchange, SharePoint, CRM, and others.

- Engaged in direct sales of products and services to new and established customers

while also working in conjunction with the sales team to keep the pipeline active by

qualifying potential projects and other leads

Apr. 2000 - Dec. 2004

Punto Triple (Consulting Firm) - Caracas, Venezuela

Junior Web Developer / Customer Support

- Designed, programmed, tested, and maintained websites in ASP (VBScript)

- Managed domain names, web hosting, databases, and email

administration for clients and for the company

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