Customer Service Sales
Resume:
Charles Chojnacki
Email: *********@********.***
Address: ** ****** ******
City: Buffalo
State: NY
Zip: 14207
Country: USA
Phone: 716-***-****
Skill Level: Management
Salary Range: $45,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Charles T. Chojnacki
97 Baxter Street
Buffalo NY, 14207
**************@*****.***
Career Objective: To continue my career in an upper operational management capacity.
Employment:
Catholic Health Systems 2008-2012
Supervisor
KTS Management, Inc. 2003-2008
Senior Manager
SMC Management, Inc. 1999-2003
Owner/Sole Proprietor
A.N. Derringer, Inc. 1994-1999
Sr. Sales Representative
Education:
Full Sail University
Masters Educational and Media Technology
SUNY Empire State College
Bachelors Business and Economics
Qualifications:
Management: Copious amounts of management expertise overseeing up to 65 individuals including technical professionals, administrative, hourly, sub-contract and volunteer personnel in both a union and non-union environment. My management philosophy concentrates on thoroughly training individuals and then macro-managing performance. If necessary, a hands-on approach is initiated to improve individual productivity.
Training/Presentations: Conceptualized, designed and implemented numerous training programs to as many as 75 participants utilizing both one-on-one and group methodologies. The topics covered job duties, safety, quality, customer service, sales, computer systems, product knowledge, import/export protocol, mandatory governmental regulations and policy and procedures. The focus is to deliver the information in a user-friendly fashion using power point and other ancillary audio/visual materials along with handouts/brochures to aide in the retention of information.
Time Management/Prioritization: Adept at prioritizing and multi-tasking the scheduling of tasks involving operations, employee and client issues, and general reporting to ensure that daily, weekly and monthly objectives are met. Skilled in adjusting to "ASAP" situations to react and satisfy the need, while making sure the overall goals are fulfilled.
Project Management: Superior project management expertise including operational, organizational, program, system installments/enhancements and numerous other special organizational needs as they developed. The philosophy works using a backward forward approach, which visualizes the end product first, identifies the needed components and then action is initiated to bring about successful completion.
Strategic Planning: Enacted both long and short term planning for overall business strategy. Information assembled included financial projections, cash flow analysis, needs assessments, procedures, demographics, competition, marketing efforts, etc. Goals included but were not limited to removing redundancies, prioritizing needs, determining priorities, protocol and product and service lines.
Budgeting: Extensively experienced in the development of operating budgets up to $500,000.00 in magnitude. I have actively managed data of historical trends, seasonality and projections. Wide-ranging experience of developing proforma statements up to 3 years in duration. Responsible for proactively managing profit and loss, cash flow, accounts receivable, revenues and expenses to ensure that actual results were in line with what was anticipated. Skilled in analyzing and explaining variances and, as necessary, initiating corrective action.
Marketing/Advertising: Experience in utilization of marketing strategies such as market trending and demographic studies to introduce sales, coupons, new products or eliminate non-performing lines. Managed advertising endeavors for the organization, which included campaign themes and selection of appropriate media. The utilization of print, social networking websites, television and radio were incorporated and monitored to assess the rate of return. Created flyers, brochures and business cards to increase corporate visibility in the community to enhance sales and to create common positive goals within the corporation among employees.
Inventory Control: Inventory control management of approximately 7000-10,000 stocked SKU's utilizing both just in time and first-in, first-out methodologies. Responsible for managing the sourcing, management and delivery of needed product to meet customers' needs. The focus throughout was to maintain availability while managing cash flow. Established tracking to eliminate paperwork errors and theft.
Computer Literate: Computer literate in MS Office, Word, Excel, Publisher, Power Point, Outlook. Experience with many Mac applications including iWeb, iPhoto, iMovie, Pages. Other software includes Mind Mapping software, Adobe Suite, Google and a variety of custom software packages. Involved in numerous rollouts of new and upgrading system packages, which included de-bugging, testing, finalization and then ultimately staff training.
Purchasing/Vender Relations: Experienced in establishing contracts, payments and terms with a variety of companies to ensure quality and cost effective methods of purchasing product for end user consumption. Purchasing of products, supplies, capital equipment, transportation, sub-contract employees, advertising and promotional items. Vender selection is based on availability, price, quality, company size, past performance and terms.
Negotiation: Copious amounts of contract negotiation and finalization experience involving employment agreements, union and non union, real estate, vehicles, capital equipment, lease agreements, franchise agreements, consumable and hard goods, transportation, leveraging truck, air and ocean freight and sub-contracted services.
Sales: Comprehensive sales performance on an individual and sales management level of both tangible and intangible products and services. Sales turn-around specialist to improve the performance of entities quickly by implementing change, the changes utilized weekly sales meetings, creation of scripts, implementation of campaign promotions, active business-to-business sales through visitation of clients, and training personnel to diligently analyze the needs of walk-in clients.
Human Resource: Recruitment, interviewing, selection, hiring, evaluation and termination of employee. The focus is to match skills with job duties/responsibilities and to ensure personality fits the corporate culture. The emphasis has aided retention ratios of personnel.
Conflict Resolution: Adept at utilizing creative problem solving techniques to eliminate issues or improve productivity. The process is facilitation, training others on usage, identifying/clarification of challenges, convergence and divergence of ideas, and the development of new products, processes and assessments.
Customer Service: Extensive management of customer service departments. This has included the identification of problems before customer awareness and pro-actively solving the issue. Managed all incoming issues in a hands-on fashion with an emphasis on training employees to listen to all customer concerns and quickly bringing about resolution to their satisfaction while keeping the company's objectives in mind.
Policy and Procedures: Involved in the development and or corporate driven policy and procedures initiatives, which include implementation, management and adherence to them. The topics have covered job duties, human resource protocol, quality, customer service, sales, training protocol, safety and inventory control. These operational policies were put into effect to improve productivity, loss control and efficiencies, which directly effected profits.
Communication: Effective communication skills enable me to relate to individuals at all levels. I am talented in working with customers and employees to achieve the desired end results through planning and organization.
Loss Control: Extensive experience in reducing cost and losses through changes in process, negotiation of contracts, inventory control and by creating efficiencies in time and production as well as implemented tracking to reduce theft and paperwork errors. Leveraged segregation of duties, auditing procedures and security systems.
Cash Management: Expertise includes but not limited to profit and loss statements, accounts payable, accounts receivable, payroll, accepting and allocation of payments, preparing bank deposits, reconciliation of bank statements, auditing cash drawers, researching any discrepancies and establishing cash handling policies.
Shipping & Receiving/ Import & Export: Expertise includes determining the best method of transportation, (air, ocean, rail and truck); while leveraging constraints for cost and time. Responsible for negotiating insurance and developing vender relationships. Implemented tracking procedures to eliminate losses due to paperwork errors and theft. Import/ Export experience includes implementation of the US Harmonized Tariff classifications to assess proper duty charges based on material types and usage of produce.
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