Customer Service Manager

Ronald Bolton

Email: abqfio@r.postjobfree.com

Address: *** ********** ******

City: Natchitoches

State: LA

Zip: 71457

Country: USA

Phone: 318-***-****

Skill Level: Management

Salary Range: $101,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

RONALD W. BOLTON

103 Chiquapin Circle, Natchitoches, LA 71457

Phone: 318-***-**** E-mail: abqfio@r.postjobfree.com

CAREER OBJECTIVE

Highly accomplished, versatile, and perceptive Operations Management Professional seeking an opportunity to leverage strong leadership abilities, vast professional experience, and superior communication and analytical skills in supporting an organization to achieve its established goals.

VALUE OFFERED

* Relationship Building - merges solid interpersonal and communication skills to forge, nurture, and maintain strong business and customer relationships. Enthusiastically collaborates with internal colleagues to achieve established goals and expectations.

* Knowledge and Expertise - demonstrates expertise in operations management, personnel management, financial management, business development, marketing, resource planning, workflow scheduling, strategic planning, goal setting, inventory control, reporting, and P&L analysis.

* Team Building and Motivation - effectively communicates with and motivates team members, fostering an atmosphere of teamwork and collaboration with an emphasis on goal attainment.

* Customer Service - blends integrity, innovative thinking, and leadership attributes to ensure first-rate customer satisfaction. Optimizes service delivery using sound decision-making talents, critical thinking skills, and an unwavering drive to excel.

* Competitive Drive & Strategic Thinking - personable, persuasive, and highly respected for business acumen, displaying a positive leadership approach, and consistently surpassing goals.

PROFESSIONAL EXPERIENCE

McDonald's, Gilley Enterprises, Inc., Monroe, LA, 2003 to Present

Area Supervisor

* Strategically oversee four stores within a 60-mile radius, providing leadership and direction to store managers in the execution of daily roles and responsibilities, optimizing store performance.

* Leverage vast operational experience to develop work schedules, streamline processes, improve efficiency and productivity, and enforce stringent quality standards in each store.

* Skillfully navigate the hiring and recruitment function, sourcing high performance management candidates that positively contribute to organizational performance and customer satisfaction ratings.

* Collaborate closely with store managers to monitor inventory levels, procurement and purchasing schedules, and food and beverage costs in accordance with established budgetary guidelines.

* Ensure optimum inventory levels in compliance with forecasted and historic sales reports, minimizing stock out situations and service disruptions in a high volume, fast-paced environment.

* Devise and deliver comprehensive on-the-job training programs to new and existing managers, utilizing superior instructional and coaching abilities to ensure the successful transfer of knowledge.

* Demonstrate financial acumen in all areas of cost control, expense management, budget planning and administration, P&L analysis, and the preparation and submission of P&L statements.

* Foster a customer focused environment and ensure the provision of world-class customer service and support to patrons from diverse cultural and socioeconomic backgrounds.

* Exercise outstanding interpersonal and analytical skills to resolve client concerns and problems without loss of goodwill or risk of further escalation, enhancing the store's profiles externally.

* Plan and execute innovative marketing and promotional programs that significantly improve product sales, market share, and company positioning, generating increased levels of revenue growth.

* Drive continuous improvement programs at each store and actively encourage operational improvements that increase the value and volume of repeat and referred business from patrons.

* Conduct facility inspections to ensure compliance with quality standards, hygiene standards, and sanitation requirements, maintaining each store in accordance with overall corporate expectations.

Selected Achievements

* Led one store to become the #1 store in the company out of 29 for sales performance and achieved numerous awards relating to fast service and increased customer counts on mystery shop scores.

Continued Ronald W. Bolton ~ Page 2 of 2

McDonald's, Ciaciio No.1, Inc., Natchitoches, LA, 1991 to 2003

Store Manager

* Promoted rapidly through a series of increasingly responsible roles over the course of a highly successful twelve-year tenure based on an exemplary work ethic and proven leadership attributes.

* Managed a complex workload with responsibility for store management, resource planning, workflow scheduling, cash management, personnel management, inventory control, and customer service.

* Performed all HR functions including hiring and recruitment, training and development, performance evaluation, administration of the disciplinary and grievance procedures, and employee terminations.

* Directed operations at three separate locations and led each store from C Grade status to achieve and maintain A Grade Status through effective leadership and personnel management.

* Managed a crew of between 55 and 60 staff members and Assistant Store Managers and developed a high performance team that worked cooperatively to achieve common goals and store objectives.

* Planned and executed an intensive program of cross training that improved staff performance, accountability, flexibility, morale, retention, and internal succession planning.

* Maintained accurate, up-to-date inventory levels in accordance with operational forecasts and historic sales reports, sourcing high quality products from company approved vendors and suppliers.

* Applied proven financial management skills to minimize costs and expenditure, improve revenue growth, administrate accurate budgets, and complete P&L statements, supporting long-term planning.

* Forged, nurtured, and maintained loyal customer relationships and provided superior standards of professional and courteous customer service and support, improving customer retention and referrals.

* Worked closely with Assistant Store Managers to develop and implement creative marketing strategies and promotional campaigns in accordance with new product launches.

Earlier Roles Held Include

1st Assistant Manager, McDonald's, 1986 to 1991

2nd Assistant Manager, McDonald's, 1985 to 1986

Swing Manager, McDonald's, 1983 to 1985

Crew Member, McDonald's, 1981 to 1983

EDUCATION & TRAINING

Course / Qualification, McDonald's Hamburger University, City, State, Date

Course Name, McDonald's Regional Training Center, City, State, Date

Applied Equipment Course, McDonald's Regional Training Center, City, State, 03/91

Intermediate Operations Course, McDonald's Regional Training Center, City, State, 08/86

Basic Management Development Program, McDonald's Regional Training Center, City, State, 02/85

Course / Qualification, Northwestern State University, City, State, 1982 to 1984

High School Diploma, Natchitoches Central High School, Natchitoches, LA, 1981

COMMUNITY INVOLVEMENT

Volunteer Coach, Boys & Girls Club of Natchitoches

Board Member, Hanna's House - A custody exchange and family crisis service

Member, Bar and Club Owners Association

Honored for Business Community Service by the Black Heritage Committee

COMPUTER

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