Customer Service Sales

Leah VanWhy C 585-***-****

** ****** **** #* ****@**********.***

Newton, MA 02467 www.leahvanwhy.com

Skills Objective

Graphic Design To design, develop and coordinate creative marketing and communication solutions that provide

measurable results.

Creative Development

Philosophy & Style

Brand Development

& Deployment My creativity is fueled by an honest appreciation of client needs. I tirelessly strive to understand audiences and goals

in order to design stimulating, economic, and results-oriented projects. My style is vibrant and defined through bold

Web & E-blast Design elements of shape, color, typography and space, but always flexible when a direction changes, I adapt and continue to

provide the unique elements that are necessary for cohesive and recognizable projects.

Project Management

Vendor Coordination Experience

Pre-press Leah VanWhy Design, Boston, MA Freelance Designer 2006 - Present

I find projects and build relationships that allow me to experience an interesting change of pace from my full-time

Pre-Flighting,

position, support worthy causes or help out friends and family. I have had the opportunity to work with multiple

File Preparation &

life science companies, an education management resource, a microbiologist, a therapist and most recently a new

Optimization and Archiving

ice cream store that is launching in Spring 2012. I have also donated my services to support cancer awareness and

research in New York and Massachusetts.

Customer Service

Essential Salon Products, Holliston, MA Lead Graphic Designer 2010 - 2012

Photography

Copy editing, designing and producing printed marketing and training materials, JPEGs for e-blast and social media,

and presentations

Sales

Bimonthly magazine content research and collection, design, development and vendor coordination

Understanding the brand guidelines associated with all companies carried under ESP, and maintaining the individual

Software Proficiency integrity across all internally generated projects associated with each

Adobe InDesign Balancing multiple projects with tight deadlines, and providing general status information and advice on current

projects throughout the rest of the department

Adobe Photoshop

File management, archival and transfer of digital files

Adobe Illustrator Monitoring daily department activity, training and mentoring junior team members, and providing managers with

feedback on departmental performance and concerns

Adobe Acrobat

Vendor communication with local and online sources

Mac or PC Platforms

AlphaGraphics, NY & RI Customer Service Rep to Senior Graphic Designer 2004 - 2008

Microsoft Office Promoted to Senior Designer where upon delegation of department workflow, department staff training and

mentoring, and upper-tier account meetings were added to my responsibilities

Experience with:

Moved to Providence, RI and continued within the franchise as a Digital CSR, Pre-Press & Junior Graphic Designer,

Adobe Acrobat Forms designing and developing printed materials for digital and offset production. Responsibilities also included proof

reading, general office e-mail communication, lower-tier customer consulting, quotation and deliverable specification,

Adobe Dreamweaver/HTML document trouble shooting, file submission instruction and support, and helping with the front counter, bindery and

delivery departments as needed

Adobe Flash

Promoted to Lead CSR and team mentoring, team training and sales call assistance were added to my

responsibilities. Efficient completion of general duties and good performance allowed me to help within the design

Variable Data

department as needed

Began as a Customer Service and Inside Sales Rep in Rochester, NY, where I was responsible for front counter

quotations and service, phones, archiving, cold-calling and bindery production as needed

Education

Rochester Institute of Technology, Rochester, NY

Bachelor of Fine Arts, New Media Design & Imaging, 2004

References

Available upon request

Contact this candidate