Customer Service Manager

Bernie Doyon

Email: abqfgk@r.postjobfree.com

Address: *** **** ***** ** *** 1

City: Milford

State: CT

Zip: 06461

Country: USA

Phone: 508-***-****

Skill Level: Management

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Bernard R Doyon 508-***-****

253 West River Street Apt 1Milford, CT 06461 abqfgk@r.postjobfree.com

Professional Profile

Objective: To utilize my experience as a career manager with a background in contract food service, restaurants, and logistics to analyze systems, diplomatically solve problems, provide training, improve performance, and produce solid bottom line results.

I am proficient in Outlook, Excel, Word, PowerPoint, menu management, labor and supply management systems.

Professional Experience

Sodexo

2/2008 to Present

General Manager, Operations Manager, Patient Services Manager

Healthcare and Corporate Services Divisions

Achievements:

Leading teams in two separate divisions, I dramatically increased catering volume and top line retail sales while advancing customer and patient satisfaction.

Responsibilities:

I manage cost and control systems, billing, sales and revenue, and cash through my team before reporting results and explaining any variances to budget.

Develop my team through ongoing training in customer service, regulatory compliance, and safety standards. In addition, I engage my team members and utilize their ideas and suggestions to identify bottlenecks and improve systems while recognizing and rewarding their efforts and accomplishments.

Actively develop new revenue streams through tailoring current programs in vending, menu, catering, and service and supply to better respond to the ever-changing needs of my customers. Through this process, I am able to drive top line results and reduce waste.

St Anne`s Hospital, Fall River, MA

8/2005 to 2/2008

Sous Chef

St Anne`s Hospital continues to enjoy positive results in Press Ganey Patient Satisfaction Scores resulting from the complete reinvention of their production system encompassing the best practices we identified and systematized through the combined efforts of the entire patient services team.

Responsibilities:

To improve production methods and systems involving retail and patient meal programs and provide methods for meeting regulatory compliance.

To maintain the daily operation of the production team and support the menu by coordinating supply and human resources.

Marriott Corporation, Daniel Webster College

Nashua, NH

Executive Chef

Achievements:

Created a new -Theme Meal- concept to build excitement in student dining. This idea became a Best Practice for Marriott Education Division.

Developed and authored a student dining newsletter to address student comments and introduce new ideas and offerings.

I attended Marriott Corporation`s Executive Chef Program taught by the chefs at the Culinary Institute of America and was chosen as Team Captain by my colleagues.

Responsibilities:

To develop menu and production plans to support the student dining and catering programs, control costs, and ensure regulatory compliance through ongoing skill building and training.

Friendly Ice Cream Corporation

Methuen, MA

Restaurant Manager

Achievements:

As a member of the restaurant opening team for a new location in Lawrence, MA I assisted new employees in learning skills and developing methods and practices for maintaining their restaurant.

Responsibilities:

Lead a restaurant staff of thirty employees and four supervisors in daily operation of a family style restaurant with annual sales of $1.2 million. Develop and implement annual budget and manage results. Provide ongoing training and skill improvement for employees in food safety and customer service.

United States Air Force

E-5 Staff Sergeant

Achievements:

I advanced in rank to E-3 Senior Airman within one year of enlistment as part of a program designed to recognize high performers. Within two more years I was able to test for promotion to E-5 and was selected with an overall ranking of 10th in the logistics career field worldwide. I was later awarded the Air Force Commendation Medal.

Responsibilities:

Lead a team of airman in support of the aircraft maintenance organizations assigned to us. We manned the call center for parts requests, perform research for alternative items when needed, set up and inventoried field level supply points, monitored the status of critical and repair and return items, manned a customer liaison office to address supply issues, and managed a war readiness supply system team capable of deployment to other locations when needed.

Education

Southern Vermont College, Bennington, VT

Associate of Science, Business Administration 1979

Bridgewater State College, Bridgewater, MA

Currently working with DeVry University to complete my Business Degree.

Interests:

Volunteer opportunities to end hunger. Travel and education in different cultures around the world.

Contact this candidate