Customer Service High School

Davina Michel

(Davina-michel.com)

Email: abqfey@r.postjobfree.com

EDUCATION

Jan 2012 MBA International Business at Laval University

(1 semester in Canada, 1 in Mexico, 1 in Brazil) Quebec, Canada

Dec 2011 BBA International Management from Laval University Quebec, Canada

Major: International Business & Entrepreneurship

June 2011 Bachelor Degree CEFAM Lyon, France

Franco-American Business School

Major: Marketing/ Management

May, 2007 High School Diploma, Edina High School Edina, MN USA

June, 2006 French High School Diploma, Lyc e Aiguerande,

diploma with an Economic concentration Belleville, France

WORK EXPERIENCE

Jan 2012 Member MBA at The Executive Connection (TEC) Qu bec, Canada

June 2012 Consultant for members of TEC

Sept 2011- Administrative assistant at Laval Entrepreneurial office Qu bec, Canada

Dec 2011 organizing events, responsible of the reception, conferences, meetings

Sept 2010- Trade Agent for The Commercial Missions of Laval University

June 2011 International Office of Laval University Mumbai, India

Jan. 2011 - Travel Agent for Voyages Sans Fronti re Drummondville, Quebec

June 2011 Arranged complete travel itineraries for diverse business clients

Sept 2009- English professor for ABC Cours Particuliers Lyon, France

July 2010

Oct-Dec 2009 Administrator, World Entrepreneurship Forum in EM Lyon Business School

Provided daily administrative assistance and translation services

for international guests Lyon, France

Summer, 2009 Strategic planner, LTD LePetitJournal- Journalism Co. Bangkok, Thailand

Helped formulate commercial and strategic marketing studies

Summer, 2008 Receptionist, Pierre & Vacances- Receptionist for the Bonmont, Spain

European leader in residency tourism, customer service duties with

international clientele

Summer, 2007 Telemarketer, Cr dit Agricole (Bank) Lyon, France

Worked in customer service and new client solicitation

June, 2007 Intern for 50 et Plus Interim - Lyon, France

Diverse tasks including administration, calls, reception, problem solving

Winter, 2006 Server, Blue Lagoon Alpine Club resort restaurant Savoie, France

Helped promote an excellent dining experience for members and their guests

Initiated programs to improve customer service

Summer, 2005 Office assistant, Manpower International. Lyon, France

Completed diverse clerical and organizational assignments

SPECIAL SKILLS

Expertise in the following: all Microsoft Office programs, Photoshop, Social media networking,

Internet research, international travel and business networking and sales across diverse cultures,

Negotiations, Event organization and Promotion, Problem solving, fitness and healthful living

Languages: Native speaker of French, fluent in English, proficient in Spanish, conversant in

Portuguese and Thai

Professional membership: Active member of several networking clubs and societies

Hobbies & Sports: Avid Alpine skier and a prior member of several amateur ski teams; gymnastics

team member; avid hiker and swimmer; captain of high school cheerleading squad; avid reader

Contact this candidate