Sales Customer Service

Richard Piacenti

Email: *********@********.***

Address: **** ******** **

City: Allentown

State: PA

Zip: 18104

Country: USA

Phone: 610-***-****

Skill Level: Management

Salary Range: $75,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Richard Piacenti Home 610-***-****

6047 Tamarack Drive Mobile 610-***-****

Allentown, PA 18104 *******.********@*****.***

Senior Sales and Operations Manager who generates significant profit, enhances corporate credibility and increases market penetration. Manages profitability of location and establishes both internal and external long-term partnerships. Provides implementation of initiatives for direct reports. Develops productive sales teams by hiring the right people. Provides clear direction with realistic, but aggressive individual and team goals, ongoing training and recognition. Listens to customers, partners and employees to establish honest and open communication. Stays current with market trends.

PROFESSIONAL BACKGROUND

CINGULAR WIRELESS/AT&T MOBILITY, Allentown PA 2001 - 2012

Manage daily operations of retail location providing increase of sales, development of associates, and maintaining profitability of location. Providing world-class customer service.

SENIOR SALES MANAGER

* Develop sales team. Select and develop sales team of up to 12 associates

Continually training, coaching and developing to ensure associates meet & exceed established goals. Establish daily goals & incentives.

*Maintain location profitability. Ensure locations sales goals are achieved. Increase customer base. Improve customer satisfaction with products and services. Control expenses of location.

*Achieved VP Club Ranking. Consistently achieved Monthly & Quarterly top ranking.

*AT&T Summit 2010 Winner

*Annual Audits. Maintained 92% average. Top 10% in company.

LABOR & LOGISTICS MANAGEMENT, Reading/Allentown PA 1999 - 2000

Managed location of driver leasing company with sales in excess of $1 million per year.

LOCATION/SALES MANAGER

Led sales, business development, customer service and billing. Developed marketing to recruit new drivers ensuring all Federal Department of Transportation requirements and Labor & Logistics Management qualifications were met.

* Achieved over $1M in revenues for first 12 months. Created & implemented strategic plan targeting specific markets.

* Expanded market share. Increased both permanent and temporary driver client base.

STAPLES, THE OFFICESUPERSTORE, Allentown, Lancaster, Quakertown1991 - 1999

Managed daily operations of 18,000-25,000 square foot stores generating $8 million to $12 million annually.

OPERATIONS/SERVICE MANAGER

Responsibilities included running Copy Center, managing the Profit & Loss Statement, selecting, training & managing a staff up to 35 employees. Implement sales goals and evaluate performance of staff.

* Top Regional Copy Center. Three consecutive years, top volume and profitability.

* Regional Store of the Year 1997.

* Instrumental in success of four new store openings.

* Recognition. Hired as Management Trainee and promoted to management within 9 months.

EDUCATION

Bloomsburg University, Bloomsburg, PA

Bachelor of Arts: History

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