Customer Service Management

Alberta Murnion

Email: *********@********.***

Address: *** *********** ****** *****

City: Billings

State: MT

Zip: 59105

Country: USA

Phone: 406-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Alberta Murnion

290 Westchester Square South

Billings, MT 59105

Phone: 406-***-****

Email: *****@*******.***

Personal Statement

Obtain a position that will challenge me while allowing me to contribute to the growth and success of the organization.

Skills

- Advanced File Management

- Advanced Internet & Email Skills

- Advanced Online Researching

- Informal Management

- Organizational Skills

- Problem Solving Skills

- Time Management

- Interpersonal Communication Skills

- Conflict Management

- Independent, requires minimal management

- Highly adaptive to organizational change

- Highly efficient in virtual environment

Summary of Qualifications

- 7+ Years of experience with multiple employers 401(k) benefits administration and DOL regulations.

- Experience managing multiple tasks by utilizing advanced technology experience and strong prioritization skills to meet deadlines with minimal or no supervision.

- 7+ Years experience working in virtual environments to collaborate with internal and external leadership and benefits professionals.

- Strong technical aptitude for learning new systems and procedures rapidly.

- Independent, self-motivated with excellent professional research and business writing skills.

Education

- University of Phoenix Online (2009 - 2012)

Master of Business Administration with a concentration in Project Management

- Rocky Mountain College (1997 - 1999)

Bachelor of Science Degree in Applied Management

Software Experience

- Microsoft Office 2007: Excel, PowerPoint, Word, Outlook

- Microsoft SharePoint 2007 (team administrator, department procedure consultant)

- Microsoft Project 2010

- Software specific to Wells Fargo Bank

- FileMaker Pro and ClarisWorks for Macintosh

Work History

Trust Associate Wells Fargo Bank, N.A. 2005 - 2012

- Worked with Relationship Managers to provide administrative and client service support for Institutional Retirement and Trust Services employer provided benefit plans.

- Managed opening new employer provided retirement plans.

- Managed transition to different service platforms within Wells Fargo as well as transitions to new successor trustees.

- Designed custom reports and presentations using Microsoft PowerPoint and Excel

- Established and maintained required documentation to ensure compliance with the Risk Management department and adherence to Federal guidelines and laws

- Microsoft SharePoint: Lead Subject Matter Expert (SME) for United States Core Market footprint. SharePoint Administrator with design, group management and technical troubleshooting experience. Ability to edit and manipulate SharePoint sites including workflows, custom lists and document libraries. Trained territory SME's and Client Service Managers on SharePoint Administration.

- Received three (3) Service Excellence awards for exceptional service and performance

- Received five (5) Best Shot awards for exceptional service and taking extra steps to assist co-workers

Banker Connection Specialist Wells Fargo Bank, N.A. 2002 - 2005

- Provided centralized support to store bankers and other Wells Fargo team members researching and responding to questions.

- Acted as team member resource by providing guidance and resolution to questions regarding bank products, services, operational policies/procedures, and transactions.

- Responsible for completing call tracking and support documentation. Assisted with training of new Banker Connection CSRs.

- Received four "On the Spot" nominations for excellent customer service.

Sales and Marketing Assistant Entre' Technology Services

2000 - 2001

- Designed marketing campaigns to promote specialized accounting and job cost software to specific target markets.

- Initiated telemarketing campaigns as a follow up to mailing campaigns.

- Assisted in the collection of delinquent accounts.

- Completed packets (informational brochures with price quotes and a letter outlining the product) for sales proposals.

Achievements

United Way Committee Wells Fargo Bank, N.A.

2010 - 2012

- Served as committee chair during the 2012 annual campaign. The two-month campaign raised approximately $5,600.

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