Customer Service Manager

Douglas Hood

Email: abqf3p@r.postjobfree.com

Address: **** **** ***** ****

City: West Henrietta

State: NY

Zip: 14586

Country: USA

Phone: 585-***-****

Skill Level: Management

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Douglas Hood

6034 East River Road, West Henrietta, NY 14586

585-***-**** - abqf3p@r.postjobfree.com

Project Management Strategy-Driven Marketing & Advertising Team Player

PROFILE

A highly talented, skilled and accomplished marketing/advertising professional with unique and valuable

qualifications encompassing account management, production/traffic, graphic design/photography, project

management and execution. Meticulously organized, detail focused, creative, smart as a whip, and happiest

smack in the middle of everything. An uncanny ability to orchestrate the people, processes and tasks

necessary to Get Things Done...on time, on budget and on strategy.

PROFESSIONAL STRENGTHS

Experience running trans-media projects; executing same concept across print, video, mobile, TV,

On-line, tradeshow

Confident working with account execs, vendors, creatives, engineers and clients

Superior leadership and relationship skills

Collaborative

Experienced in production processes across all media platforms

Proactive, resourceful, efficient poster child for can-do

Excellent judgment and great instincts

Committed to bringing integrity and greatness to all work produced

Juggle multiple complex projects with ease in the midst of chaos and competing priorities

Able to simultaneously advocate for the work, the company and the client

Entrepreneurial drive to consistently develop time and cost efficiencies

Industry experience: consumer packaged goods, food & beverage, wine & spirits, consumer electronics,

healthcare, transportation, financial services, hospitality, and not-for-profit

PROFESSIONAL HISTORY

Partners + Napier

Rochester, NY

Senior Production Manager (2009 2012) Production Manager (2001 2009)

An award-winning creative ideas agency specializing in crafting integrated, engagement-based solutions to big business

and brand challenges.

Select achievements

Managed diverse production requirements in collaboration with account and creative teams including

vendor selection, negotiation, and management; budgeting and scheduling for Eastman Kodak,

Friendship Dairies, Constellation Brands, Green Mountain Coffee Roasters, Lactalis American Group

(Sorrento, President, Precious, Galbani brands), Capital One, Delta Private Jets, Rochester General Health

System, Greater Rochester Visitor Association, and Boy Scouts of America Otetiana Council.

Coordinated three separate US based printers to deliver packaging consistency and superior print quality

across all product lines for Friendship Dairies. Result: Quality execution attributed to 13% sales growth

within three months during a period when the overall category was down 1%.

Produced Air Elite Jet Card gift for the 53rd Annual Grammy Awards. Managed vendor sourcing and

execution of custom engraved metal card, insert sheet, and leather box debossed with Delta Private Jets

logo. Result: Created buzz at event, on YouTube, in news stories. Positive press netted several new high

net-worth clients.

Cost-effectively produced multi-faceted In-office on-line game sweepstakes promotion for Green

Mountain Coffee Roasters to drive business to their new Brew Over Ice product line. Result: 100,000+

participants, increased sales, and zero complications with game card codes.

Effectively managed 25+ local and national vendor relationships annually.

Organized and successfully executed 1,000+ projects in 11 years; previous experience as a graphic artist

lent to ability to fully comprehend and translate design concepts with expert accuracy.

As Agency Arbitrator, cut annual photography spend by 25-30% while increasing image usage rights.

Douglas Hood, resume, page 2

Cohber Press

Rochester, NY

Print Production Planner Customer Service Rep Assistant Account Executive (1997 2001)

Off-set commercial printer now marketing communications specialists focused on delivering a return on marketing

dollars by combining the power of the internet with the power of print.

Select achievements

Managed end-to-end account production requirements for Eastman Kodak approx. 200 off-set print jobs

annually.

As the internal Certified ISO Trainer, provided education to Production Planners on work processes and

quality standards to ensure consistent quality assurance.

Key project team member for roll-out of electronic job ticket protocol. Provided training and education to

customer service representatives.

Eric Mower and Associates

Rochester, NY

Production Manager (1996 1997) Traffic/Project Manager (1995 1996)

Marketing communications solutions provider offering advertising, brand promotion, B2B marketing, consumer

advertising, public relations, public affairs, and online/direct/relationship marketing services.

Select achievements

Managed end-to-end production requirements for Eastman Kodak Consumer Imaging account.

Supervised internal and external staff and resources, from selection and scheduling through production and

delivery of a monthly average of 15+ projects.

Collaborated on creative development and produced branding projects, including both print and 3-

dimensional that received praise from senior and account management for creativity, quality and

effectiveness of launch programs.

Developed a production software program to ensure effective project management, profitability and client

satisfaction.

Wards Natural Science

Rochester, NY

Prepress Production Manager Corporate Marketing (1990 1995)

Leading supplier of high-quality science education materials for high school and college-level biology and geology classes,

and life, environmental, earth, and physical science studies in grades 5 through 9.

Select achievements

Managed prepress production for three annual catalogs in excess of 2,000 4-color pages with annual

additions of 500-800 new pages and annual US and international distribution of 180,000 catalogs.

Full responsibility for $2M production budget.

Co-managed a 6+ member design team and reduced turnover to zero.

Developed and implemented production procedures and standards that resulted in consistent on-time, on

budget catalog deliveries.

EARLY CAREER

The Shopping Bag, Supervisor Mechanical Artist (1989 1990)

David Cooper Associates Ltd., Account Executive (1987 1988)

The MCS Group, Account Executive (1987)

Graphic Ideas / Norm Levy, Graphic Designer Print Production Associate (1984 1986)

EDUCATION PROFESSIONAL CERTIFICATION

Rochester Institute of Technology, Rochester, NY

BFA, Communication Design, AAS, Business Administration

ISO 9001 Training Certification

AWARDS & RECOGNITION

Recipient of 5 Addy Awards for print and production excellence, 2001 2012

Outstanding Design & Execution Award, Communication Arts Magazine, 2009

LINKEDIN PROFILE

www.linkedin.com/in/hooddouglas

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