Quality Assurance Customer Service
Resume:
Diane Scheetz
Email: *********@********.***
Address: *** *********** ****
City: Home
State: PA
Zip: 15747
Country: USA
Phone: 724-***-****
Skill Level: Management
Salary Range: $45,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Diane L. Scheetz
108 Honeysuckle Lane
Home, PA 15747
********@********.***
SUMMARY
Proven and versatile team player with diverse background in Administrative/Software Applications, Management, Banking, and from a successful Military Career as a Paralegal seeks a challenging opportunity. Willing to explore new alterative opportunities of employment in current job markets
EXPERIENCE/SKILLS
* Store Manager for seasonal position with Go! Calendars oversaw daily and took care of all the day-to-day processes for the store
* Interviewed and hired staff for store opening, closing, and daily operations
* Built the store out, including accepted initial shipments, assembled fixtures, and merchandised products
* Managing daily and weekly duties, including following opening/closing procedures; completed weekly employee schedules and timesheets; received shipments; made daily bank deposits; and maintained an impeccable store appearance
* Adhered to Mall guidelines, helped to nurture and continue the ongoing positive relationship that Go! Calendars has developed with the Mall
* Promoted and offered outstanding customer service, and trained staff on those standards
* Communicating regularly with company headquarters about any issues, problems, and opportunities
* Abide by all policies and procedures, as well as positively represented the Go! name and brand
* Prior to the company relocating to another area, 10 years` experience of key corporate positions in Program Management, and in Configuration Management
* Experience in providing leadership/assistant to projects/teams utilizing Quality Assurance, Configuration Management, Release Control Board, and Global process Framework
* Implemented Quality Assurance/Configuration Audits providing feedback and ensuring consistent procedures for all clients, verified performance in accordance with Global Process Framework policies for numerous projects, and advised company management on project status/contracts
* Ensured that all Management Controls are capable of supporting all activities/implementations while complying with all CMMi Standards
* Developed methodology/structure programming/coding/documentation/testing/industry standards to define and develop application and develop applications solutions for clients
* Participated in Business Work Sessions/project meetings, interfaced with clients to determine requirements needed, and developed applications/operating systems in programming languages
* Employed as a Partnership Assistant for the Federal Census Bureau recruiting Census Workers, obtaining Census Assistant Centers and coordinating public events
* Military Retirement/Honorable Discharge from a 20 year Air Force Career trained/experienced Paralegal/Supervisor with positions of high responsibility
* TOP SECRET Clearance, Staff Supervision, Overseas Assignments, Military Awards/Commendations and Superior Performance Ratings
* Experience coordinating Mortgages, Home Equity/Consumer Loans for a Savings Bank
* Certified Software Engineer, proficiency in 2010 Microsoft Office Suite, and numerous other computer Software Programs
Employment
Calendar Holdings LLC Indiana, PA Manger 2012-Present
2010 CENSUS BUREAU Greensburg/Johnstown, PA Partnership Assistant 2009-2010
COMPUTER Sciences Corporation, Ligonier, PA, Parkersburg, WV 1998-2008
Quality Assurance Configuration Management Programmer
INDIANA FIRST SAVING BANK, Indiana, PA Assistant Loan Processor 1994-1996
UNITED STATES AIR FORCE, various assignments Paralegal Superintendent 1974-1994
Military Retirement Staff Supervisor (E-7) TOP SECRET Clearance
PROFESSIONAL EDUCATION
University of West Virginia Master`s Degree in Corporate Communication 2005
Indiana University of PA B.S. Degree in Management of Information Systems 1998
New Hampshire College B.A Degree in Business Administrative (Management) 1991
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