Customer Service Sales
Resume:
Gail Weimer
Email: abqf1h@r.postjobfree.com
Address: **** ***** **** ****
City: Tampa
State: FL
Zip: 33610
Country: USA
Phone: 813-***-****
Skill Level: Experienced
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
4511 Green Palm Lane Tampa, FL 33610 cell phone 813-***-****
Gail Weimer
Objective
A position to commensurate with my strengths in
Customer Service Office Management
Interpersonal Skills Administration, Supervisor
Experience
METROPOLITAN LIFE INS May 2005 Present
Dec 2008 to present
GBR Golden Broker Repository
Address changes for Brokers/Brokerages
Create new broker codes
Clean up system Data for GBR, Sales Radar
Tampa, FL
Sr. Commission Analyst May 2005 to Dec 2008
Broker Address Changes
QA Special Pay for manual monthly payments
Export commissions Daily
Void/EFT Checks
QA New Business
B-Notices Seasonal
1099s to Brokers Seasonal
Master tax updates
Did new Business Files
Responsible for manual monthly commissions to Brokers, working with Access and Excel
Special projects (i.e. Legal matters as well as the RIM project)
I have worked with NIPR and ERL systems. Have some experience with the CTS Tracking system.
ADECCO Financial Temp Oct 2004 May 2005
Metropolitan Insurance Company Tampa, FL
Commission Analyst
Responsible for manual monthly commissions to Brokers, working with Access and Excel
B-Notices Seasonal
1099s to Brokers Seasonal
Master tax updates
Special projects (i.e. Legal matters as well as the RIM project)
May 2003 Oct 2004 ABBEY Chiropractic Ctr Tampa, FL
Office Manager
Manage all aspects of Office and personnel.
Accounts receivables and Payables, payroll.
Billing for all types of Insurances.
Nov 2002 May 2003 Walt Disney Company Tampa, Fl
Call Center Sales Agent
Incoming call center for Disney Theme Parks and Resorts.
Sales agent responsible for making reservations, including travel arrangements, air fare, resort accommodations.
Selling product and knowledge to guest.
May 2001 Oct 2002 American Engineering Services Tampa, Fl
An Engineering Firm for Water Treatment/Waste Water Management, Desalination Reverse Osmosis.
Administrative Manager
Manage all office operations. Responsible for payroll and health benefits for 45 people. Training and supervision of all clerical personnel.
Work closely with all management, operations, sales and marketing.
Responsible for upkeep of company cars and apartments. Lease agreements for all office equipment, including working with the Property Management Company to facilitate operation of warehouse.
All personnel problems, including the filing of work visas for immigrant workers.
Responsible for the budget of running the facility from phones to office supplies.
Making all travel arrangements, budgeting for travel, (air, hotel, and rental cars).
Sept 1999 March 2001 ICA Group, Inc Pompano Beach, FL
Serves as the U.S. Headquarters for several Canadian Manufacturers, handling marketing and sales through its independent representatives nationwide.
Sales & Marketing Asst/Administrative Asst
Manage all office operations. Responsible for accounts receivable and payables, payroll and health benefits, training and supervision of personnel.
Facilitate marketing and sales by consistent communication with sales representatives to keep them updated on new products, promotions, and leads.
Responsible for maintaining records of sales reps contracts, expense accounts and for sending them product samples and literature.
Coordinate companys National Sales Meeting, requiring yearly planning and preparation. Responsible for hotel accommodations, activities, dinners, and daily meetings for ICA Groups Manufacturers, sales representatives and their spouses.
Assist Companys President in scheduling, planning, and preparing for participation in National Exposition Shows through the year. Have successfully managed the overall operation of display booth set-ups by overseeing the timely transportation of equipment and by handling all details, such as electrical connections, to ensure smooth running presentations.
Oct 1996 June 1999 Pharmerica Tampa, FL
National mail order pharmacy for Workmens Compensation.
Supervisor
Supervised 45-50 employees in the Durable Medical Equipment Division. Did scheduling and training of personnel.
Started as DME Specialist, coordinated deliveries of medical equipment throughout the United States for patients on workmens compensation.
Within the first year of employment, became Team Leader over the entire DME Department. Assisted the Supervisor with payroll and scheduling of time off.
Within the next six months, was promoted to Supervisor of the DME Department.
Worked with Human Resources to implement a Training Program for the entire company.
May 1991 July 1995 Coast Medical Tampa, FL
A national corporation providing medical supplies to residents of long-term care facilities.
Office Manager/Customer Service Director
Managed operations of all functions of local office. Responsibilities included coordination of shipments of medical supplies to long-term care facilities, payroll and accounts payable authorization, training and supervision of personnel, and Medicare Part B billing.
Achieved efficient procedures for monthly monitoring of customers needs resulting in high level of customer satisfaction.
Implemented consistent operating procedures for all staff members, providing reliable accounting data to Kansas City based Home Office.
Effectively managed all aspects of local operation in an autonomous setting, requiring minimal input from Home Office.
Sept 1986 May 1991 The Medicus Group Tampa, Fl
A national corporation providing specialty beds to hospitals and nursing home facilities.
Office Manager/Customer Service Director
Managed operations of all functions including, customer service, payroll and reporting, personnel on-call scheduling, preparation of proposals, and coordination of deliveries.
Successfully coordinated multiple aspects of bed delivery system, providing customer satisfaction and efficient staff operation.
Provided timely support to sales personnel, resulting in effective sales staff.
June 1981 - Sept 1986 Dap, Inc. Baltimore, Md
A national manufacturer of paint sundries, caulk and paint.
Processed customer phone and mail orders, confirmed shipments resulting in customer billing, and produced weekly and monthly shipping reports.
Successfully administered customer orders resulting in continuing customer relationships.
Direct billing to customer, credits for returns and damaged goods.
Promoted to Inventory Clerk as a result of high degree of effectiveness in position. Coordinated monthly projections for manufacturing product. Ordered all components for production of products.
Maintained consistent product supply and accurate forecasting for profitable operating system. Developed effective procedural processes for consistent product ordering.
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