Customer Service Quality Assurance

Curtis Powell

Email: abqf0v@r.postjobfree.com

Address: *** * **** *

City: Salt Lake City

State: UT

Zip: 84123

Country: USA

Phone: 801-***-****

Skill Level: Management

Salary Range: $43,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Curtis W. Powell

199 West 1190 North Logan, UT 84341 801-***-**** abqf0v@r.postjobfree.com

Summary

Motivated professional with over 11 years management experience. Extensive knowledge of sales, training, business development, recruiting, and new hire paperwork. Consistently demonstrate the ability to formulate strategies to succeed in various situations. Flexible and versatile, able to work well under pressure while maintaining a positive attitude. Confident in the ability to develop relationships with people and organize data.

Skills Summary

Professional Presentations, Business Management Experience, Ability to Organize, Develop Hiring Pools, Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Advanced Organization Skills, Employee Succession Planning, Extensive Computer Experience, Strong Work Ethic, HRIS System Experience (PeopleSoft and Kronos)

Education

DeVry University Bachelor of Science Business Administration with an Emphasis in Human Resource Management. Maintained Cumulative GPA of 3.89

Professional Experience

Creating and implementing development strategies, Developed great communication skills, Detail oriented, Ability to read and interpret data, Great phone and interpersonal skills, Execute daily operations in retail management, Persistent, patient, and proactive, Plan, organize, direct, control and coordinate personnel training, Ability to identify staff vacancies in relation to organizational objectives, Administer disciplinary procedures, Ability to stay calm under pressure, Maintain detailed records of correspondence, Create Excel and Word documents, Recruiting and hiring new employees, Performing general HR duties, Write employee performance appraisals, Knowledge of HRIS (KRONOS PeopleSoft)

Plan and conduct new hire orientation to foster a positive work environment Provide employees with information regarding policies and procedures.

Employment History Staples Inc. October 2001 to present Manager Recruit and hire employees Oversee sales and service Manage and train a talented workforce Build relationships with people and organizations

Key Bank January January 2001 to September 2001 Teller Provide service to customers Offer company services to new and existing customers

Blue Stakes April 2000 to November 2000 Customer Service Representative Answer inbound customer calls Translate information into work orders

Church of Jesus Christ of Latter Day Saints April 1998 to April 2000 Missionary Serve people Teach people

Teleperformance USA July 1995 to April 1998 Quality Assurance Supervisor Became proficient in outbound telesales Learned how to be a leader

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