Sales Customer Service
Resume:
Keely Tarber
Email: *********@********.***
Address: **** ****** ***
City: West Chester
State: OH
Zip: 45069
Country: USA
Phone: 513-***-****
Skill Level: Experienced
Salary Range: $65,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
KEELY L. TARBER
9512 Wabash Way * West Chester, OH 45069 * *******@***.*** * 513-***-****
Admissions Specialist with demonstrated leadership in operations, exceeding program goals and supplying dependable customer service, while balancing campus communications and new enrollment initiatives.
KEY COMPETENCIES
* Consultative & Solution Sales * Contract Negotiations * Incentive Plans
* Customer Relations * Strategic Marketing * Presentations/Trade Shows
* Training & Development * Lead Generation * Business Development
SUMMARY OF QUALIFICATIONS
* Engaged as a dependable, resourceful senior admissions leader, exceeding significant sales hurdles with exceptional planning and winning accolades for high sales volumes in consecutive quarters;
* Executed B2B and business-to-consumer selling efforts with executive level customers.
* Recognized as the Admissions Representative of the Year for consistently exceeding monthly enrollment goals and achieving a retention rate of 85%; earned praise from students for excellent interactions and a commitment to engagement.
* Consistently ranked in the top 10% of enrollment achievers, executing 100+ phone calls daily and enrolling up to 10 new students per week; set a campus record for enrolling 32 students in one month.
* Nominated for the Circle of Excellence award, exceeding annual goals in enrollment, retention, and referrals.
* Saved a Fortune 50 company $200,000+ in computer hardware maintenance charges by negotiating a national contract; awarded a certificate of recognition for outstanding collaboration.
* Computer Proficiency: MS Word, Excel, & PowerPoint.
* Set record by enrolling 32 students in April 2010
ADMISSIONS & EDUCATION EXPERIENCE
ITT TECHNICAL INSTITUTE, Cincinnati, OH March 2012 - present
SENIOR RECRUITER
* Make outbound phone calls using S3 database to schedule, interview and apply adult students in appropriate program. Follow up with students for financial aid, orientation and start. Provide customer service to current students.
FORTIS COLLEGE, Cincinnati, OH 2008-2012
A private career institution focused on non-traditional students seeking technical and vocational training.
SENIOR ADMISSIONS REPRESENTATIVE 2011-Present
* Complete a large volume of daily outbound phone calls, schedule appointments, and enroll qualified students into training programs for healthcare services, medical billing and coding, and heating and air conditioning.
* Promoted to Senior Admissions Representative, receiving acknowledgement by executive level managers and the campus president; respected by peers and positioned as the subject matter expert in admissions.
* Recommended the implementation of an Admissions Coordinator position to handle heavy administrative data collection, freeing resources to focus on daily sales calls.
* Advise students on the availability of financial aid resources, educating individuals on scholarship programs and access to FAFSA funds.
* Quickly mastered the understanding of new dental assistant and radiologic technologist programs, leveraging knowledge during conversations with students to encourage enrollment.
* Additional Role: Admissions Representative (2008-2010).
UNIVERSITY OF PHOENIX, Cincinnati, OH 2005-2008
A provider of online and campus programming that offers associate through doctoral studies at 200 locations.
EDUCATIONAL CONSULTANT
* Enrolled adult students into associate, bachelor, and master degree programs in business, healthcare administration, nursing, criminal justice, and paralegal services for online and campus courses.
* Explored opportunities to strengthen the interview process, redesigning questioning that led to 10% higher enrollment rates.
* Selected to serve as a team leader by management and peers, influencing newly recruited counselor performance with timely feedback and coaching on student interviewing.
* Developed and maintained relationships with students until graduation; counseled individuals on degree selection options, daycare availability, and personal issues.
ADDITIONAL SALES EXPERIENCE
* Account Manager, Ajilon Finance, Cincinnati, OH, 2004
o Marketed financial staffing solutions through prospecting, relationship building, and consultative selling.
* Sales Consultant, Coverall Cleaning Concepts, Cincinnati, OH, 2003-2004
o Analyzed market demographics and designed sales initiatives to maximize revenue for commercial cleaning services used by small business and Fortune 1000 clients; mentored inside sales representatives.
* District Sales Manager, I.C. Systems, Cincinnati, OH, 2002-2003
o Grew A/R management services, selling the highest amount of commercial business and negotiating contracts with 20 new clients; won a sales contest for capturing the highest amount of retainer business.
* Enterprise Account Manager & Customer Relations Representative, Candle Corporation, Cincinnati, OH, 2000-2001
o Joined technical teams to develop software applications for IBM mainframes used by Fortune 500 clients; shortened the sales cycle by 72%, aiding in the closing of a $2 million contract.
* Account Manager, SAS Institute, Cincinnati, OH, 1997-2000
o Presented ERP, CRM, and data mining software solutions to executive level management.
EDUCATION AND TRAINING
MASTER OF BUSINESS ADMINISTRATION 2007
UNIVERSITY OF PHOENIX Cincinnati, OH
BACHELOR OF ARTS IN BUSINESS MANAGEMENT & HUMAN DEVELOPMENT
ANTIOCH UNIVERSITY Yellow Spring, OH
PROFESSIONAL DEVELOPMENT
* Dale Carnegie Effective Presentations Skills
* Sandler Sales Training
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