Customer Service Manager

Crystal Glover

Email: abqevq@r.postjobfree.com

Address: **** ********* ****

City: Hampstead

State: MD

Zip: 21074

Country: USA

Phone: 410-***-****

Skill Level: Experienced

Salary Range: $35,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Objective: Business professional position allowing for parlay of demonstrated organization, customer service, communication, and case management skills proven by 6 years of success with major government regulated organizations.

Profile: Motivated, personable professional dedicated to the proficiency of case management and human interactions. Adaptable team player with the ability to multi-task with minimal direction. Impressive personal skills demonstrating a sincere understanding and knowledge of clientele needs.

Skills Summary: Case Management, Investigative Services, Court Presentations, Legal Documents, Program Specialist, General Ofiice Skills, Legal/Administration directives, Counseling, Training, Computer literate, Customer Service.

Education

University of Maryland University College, Largo MD June '11-Current

Bachelors Degree in Investigative Forensics & Minor in Criminal Justice

Substantive course taken thus far: Criminal Procedures and Evidence, Criminalistics

Awarded Deans List certificate

Maryland Fire Rescue Institution, Millersville MD August '10-May '11

MD Registered Emergency Medical Technician Badge Number 504569

Accredited and Certified in CPR and Hazmat Operations Awareness

Active Member at Station 28 Odenton MD

Anne Arundel Community College, Arnold MD January '06-December '09 AAS.HUS.LAW-SOC: Human Services Law and Social Practice

Combined unique field of human services and criminal justice

Awarded Deans List certificate

Substantive courses taken: Social Work and Social Policy, Crisis Intervention and Counseling, Abnormal Psychology, Counseling and Assessment

Old Mill High School, Millersville MD August '04-June '07

Accelerated graduation as a Junior in 2007

Dual enrollment at age 16 with Anne Arundel Community College

Accumulative grade point average of 3.75

Professional Experience

STATE OF MARYLAND, TOWSON MD MARCH 2012-CURRENT

Enforcement Agent for the Baltimore County Office of Child Support

Prepare and present monthly contempt dockets for the Baltimore County Circuit Court

Perform accounting audits and fiscal adjustments based on COLA, Interstate, and modification orders

Accurately disposition contempt hearings for judicial records

Type and submit court documents such as Continued Generally Orders, Writs and Body Attachments

Counsel and mediate clients

oSuccessfully manage caseload consisting of 1800 clients per month

POLICY STUDIES INC, BALTIMORE MD MAY 2010-MARCH 2012

Program Specialist for the Baltimore City Office of Child Support Enforcement

Prepare and present case evaluations for modification approval

Research/Investigate Custodial and Non-Custodial information (location, wage, compliance)

Type upward and downward modification order to be presented to Magistrates and Judges.

Coordinating and scheduling Conciliation and Consent Hearings

oIntegrate company policy with internal skills averaging the highest performance out of all combined employees

Taught State Employees and created Standard Operating Procedures for the Legal Unit

CIRCUIT COURTHOUSE, ANNAPOLIS MD AUGUST 2009-JANUARY 2010

Drug Court Case Manager

Coordinated treatment plans for substance abusing offenders in a judicially supervised environment

Located and researched local treatment programs and centers for client placement

Planned and evaluated a specialized treatment plan for each client

Monitored progression with the emphasis on quality of care

Initiated incentives for clients who successfully participate in the program

RITE AID CORPORATION, GLEN BURNIE MD JANUARY 2009-AUGUST 2009

Shift Supervisor/Manager

Supervised and maintained a safe work environment for both employees and customers

Assisted in customer needs and product location

Prepared the ordering forms for outside vendors and warehouse items

Created employee schedules and conducted interviews

CVS PHARMACY, MILLERSVILLE MD JULY 2007-JANUARY 2009

Pharmacist Technician

Awarded state certification and CVS certification

Processed and typed various prescriptions

Managed insurance disputes

Measured and counted prescription drugs including controlled substances

Provided quality and timely customer service in fast paced environment

SEVERNA PARK ASSISTANCE NETWORK, SEVERNA PARK MD AUGUST 2008-DECEMBER 2009

Community Resources Advocate

Represented a non-profit organization for the benefit of the community

Addressed client needs in times of crisis

Assistant coordinator for fund raising projects

Provided monetary donations as well as consumables to those who qualified

Skills

Proficient in Microsoft Office Suite 70+ words per minute

Proficient in PSI Link, DHR CSES, INFO LINX

Familiarity in SMART, SCRAM, STATE MAINFRAME

Interests

Traveling, Academics, Museums, Volunteering, Music

References Available Upon Request

Contact this candidate