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Quality Assurance Manager

Location:
Gulfport, MS
Posted:
January 17, 2013

Contact this candidate

Resume:

Ronald Boutwell

Email: abqevj@r.postjobfree.com

Address: ** **** *****

City: Gulfport

State: MS

Zip: 39503

Country: USA

Phone: 228-***-****

Skill Level: Management

Salary Range: $30,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

R ONALD D. B OUTWELL

25 Ruby Court Gulfport, MS 39503

abqevj@r.postjobfree.com 228-***-****

Q UALITY A SSURANCE & P ROJECT M ANAGEMENT

Years of success leading teams and meeting targets in harsh overseas environments

Accomplished, performance-driven U.S. Army veteran leveraging experience across a variety of military

contractor roles; confident and motivational supervisor noted for enabling teams to reach peak

performance levels. Detail-focused with superior interpersonal and problem-solving skills; adept at

conducting investigations, identifying requirements, and building trust with stakeholders. Active Secret

Security Clearance from Department of Defense, and Medium Risk Public Trust clearance granted by OPM

and Department of State.

Highlights of expertise:

Quality Assurance Health, Safety & Environmental Project Management

Auditing & Compliance Active Secret Security Clearance Corporate Training

Monitoring & Reporting Security & Law Enforcement Six Sigma Black Belt

PROFESSIONAL EXPERIENCE

MISSION ESSENTIAL PERSONNEL, LLC, Camp Stone, Herat, Afghanistan

QA/QC Specialist, 11/2011 Present

Manage Theater QA/QC Program for Afghanistan under direct guidance and reporting to Senior QA/QC

Manager. Coordinate and promote QA and compliance efforts of Regional Managers, regional staff, and

Linguist Site Managers; facilitate training standardization, database and information management system

operations, and process integration. Ensure compliance with written procedures and contract Statement

of Work (SOWs) for Afghanistan linguist program, strictly enforcing corporate and Program Management

Office (PMO) policies, publications, and standard operating procedures (SOPs).

Key Contributions:

Quickly developed subject matter expertise in all facets of Local National Linguist Program,

including financial administration, recordkeeping functions, and language testing procedures.

Serve as Observer for audits and inspections conducted by Defense Contract Audit Agency

(DCAA), Inspector General (IG), and Theater Language Manager.

Coordinate schedules, logistics, transportation, billeting, and related needs for Staff Assistance

Visits (SAV) with PMO QA / QC Director, preparing OCONUS staff sections to support such visits

and ensure visibility on applicable processes, procedures, and SOPs.

Initiate and conduct internal assistance visits, QA visits, and inspections; identify and select

representatives to augment internal SAV team, and advise Theater Director or Deputy Theater

Director as appropriate.

Establish clear and distinct goals for SAVs, and brief SAV team on intent and reporting involved.

Prepare and submit concise reports, including Area for Improvement notifications, to Senior

QA/QC Manager, clearly illustrating efforts and findings of SAV.

Actively participate in development, management, validation, and continuous life cycle

improvement of quality program; aid in streamlining and documenting SOPs for OCONUS staff.

DYNCORP INTERNATIONAL, Kabul, Afghanistan

Project Quality Assurance and HSE Manager (ACAS Project-Afghanistan), 3/2011 11/2011

Played instrumental role in promoting success of Afghanistan Civilian Advisor Support (ACAS) mission;

coordinated and oversaw implementation of operational support for programs from sources outside the

continental United States (OCONUS). Reported directly to Quality Assurance Director of CIVPOL

(International Civilian Police) and Vice President of the CIVPOL Program; provided program leadership

continued

RONALD D. BOUTWELL Page 2

with expert insight and advice on all issues involving quality, safety, security, site auditing, and

environmental impact.

Key Contributions:

Developed customized quality control and safety programs.

Carefully reviewed operations and results to guarantee compliance with OSHA and Foreign

Governing Standards / Overseas Environmental Guidance Baseline Documents (FGS/OEGBD)

standards.

Readied employees to meet contract requirements; took point on training and testing selected

employees for necessary certifications.

Conducted thorough site inspections to ensure operations met stringent hazardous waste

management program requirements.

KBR / IRAQ (LOGCAP III & IV PROJECTS), Baghdad, Iraq

Lead Quality Assurance Specialist, 2004 2011

Oversaw QA operations at six camps across southern Iraq, ensuring construction, logistics, mechanical,

and food management activities complied with company and government standards, regulations, SOWs,

and SOPs. Built and maintained relationships with Defense Contract Management Agency (DCMA), KBR

Safety, and senior company management through daily collaboration and reporting. Conducted training

on QA plans and processes for new employees and external department staff.

Key Contributions:

Ensured deliverables for several multimillion-dollar DoD construction projects met stringent quality

targets.

Partnered with HSE personnel to promote safe working conditions in accordance with Occupational

Safety & Health Administration (OSHA), National Electrical Code (NEC), TB MED, NFPA, and

related regulatory standards.

ALTERNATIVE CLAIMS SERVICES, INC., Lincoln, NE

Insurance Claims Investigator, 2002 2004

Established ACS franchise office, managed operations and budgets, and investigated Property & Casualty

and Liability insurance claims. Met with claimants to gather information and take statements, and

conducted investigations to verify claim validity and identify potential fraud.

Key Contributions:

Built and expanded customer base; earned licensing to conduct investigations and adjust multi-

line insurance claims within a four-state region.

Prepared estimates for commercial and residential property repairs, and provided major insurance

companies with detailed reports that included photographic and physical evidence.

EG&G DEFENSE MATERIALS, Johnson Island Air Base, North Pacific Ocean

Law Enforcement Supervisor / Investigator, 1999 2002

Trained and led team of 10 police officers providing investigation and law enforcement services for remote

U.S. government / military facility serving as chemical weapons depot and site of Johnston Atoll Chemical

Agent Disposal System (JACADS). Conducted witness interviews, surveyed accident and crime scenes,

and prepared comprehensive reports of findings for legal purposes.

Key Contributions:

Kept team ready for duty through daily training sessions, and supervised investigations of more

than 200 crimes and traffic incidents.

Received appointment as Special U.S. Deputy Marshal; held additional role ensuring air operations

security as Airport Pre-Boarding Supervisor.

continued

RONALD D. BOUTWELL Page 3

Utilized electronic media to streamline report generation and submission, providing faster

resolution of investigations.

Improved scheduling process to increase officer pay while simultaneously saving money for the

department.

KALAMA SERVICES COMPANY, Johnson Island Air Base, North Pacific Ocean

Human Resources Supervisor / Recruiter, 1996 1999

Managed six-member team and spearheaded recruitment and training efforts to keep 320 key positions

across Johnson Island filled with qualified employees. Conducted first stage of pre-employment interviews

and led on boarding of new hires. Documented work processes and performed quality audits.

Key Contributions:

Served as ISO 9000 / 9002 auditor during process of preparing for initial ISO certification.

Created training program and taught classes for both managers and employees on Workplace /

Sexual Harassment, Managerial Ethics, and other HR-related topics.

Received Holmes & Narver High Achievers Award for superior performance.

Prior experience as Territory Manager at Propper Manufacturing Company and Weyerhaeuser, and

providing military law enforcement and security in the U.S. Army and U.S. Air Force Reserve

EDUCATION AND TRAINING

MASTER OF SCIENCE IN BUSINESS MANAGEMENT

INDIANA WESLEYAN UNIVERSITY, Marion, IN

BACHELOR OF SCIENCE IN COMMUNICATIONS & SOCIOLOGY

UNIVERSITY OF SOUTHERN MISSISSIPPI, Hattiesburg, MS

Presidents List, Deans List, University Activities Council, Founding President of Pi Psi Chapter of Tau

Kappa Epsilon Fraternity

Professional Development

Certified Six Sigma Black Belt

OSHA 30 Hour General Industry Certified

Certified ServSafe Food Protection Manager

Affiliations

Member, American Society for Quality (ASQ)

Member, Fort Yuma Rotary Club

32nd Degree Freemason

Technical Proficiencies

PC and Macintosh platforms, MS Office Suite, Harrington Quality Management System (HQMS),

SeeSOR (Quality Management System)



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