Customer Service Project Manager

steve kennedy

Email: *********@********.***

Address: po box 457

City: keyport

State: WA

Zip: 98345

Country: USA

Phone: 360-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

STEVEN R KENNEDY

PO BOX 457, KEYPORT, WA 98345

EMAIL: *********@********.***

CELL: 360-***-****

OBJECTIVE: A stimulating position in Marketing, Technical Marketing, Technical Product Support or Customer Service taking advantage of my strong skills and broad experience in all of these disciplines.

EXPERIENCED Hardware Marketing, Hardware and software Product Technical Support for Sales force and Customer Base in the high tech arena, extensive Customer Support, sales support, supervision and technical/ non-technical training.

PROBLEM SOLVER. Travelled extensively to Customer locations throughout U.S. to troubleshoot and solve technical software and hardware application problems.

TECHNICAL SUPPORT. Liaison with U.S. Navy for Xerox for over four years as shipboard Customer Service Engineer on the USS Abraham Lincoln (CVN72) providing technical support, training, and service for all Xerox color and non-color copiers and printers.

COORDINATED Customer factory visits, gave sales presentations, wrote demo software to showcase robotic capabilities, led technical application discussions with Customers and Engineering Staff. Directly contributed to twelve major system sales over two year period.

ADMINISTRATED over fifteen major Trade Shows throughout the U.S. and Canada for major High Tech Electronics and Robotics Corporations. Supervised diverse teams of electrical and mechanical Engineers, Marketing and Sales Personnel and outside Union Labor groups to bring the Booth on line in time and under budget.

TAUGHT technical and non-technical classes for two years in a Corporate Education Program. Demonstrated skill to teach highly technical subjects to non-technical audience. I motivated several of my students to pursue higher education goals.

EMPLOYMENT HISTORY

docuPro, Inc., Williamsburg, VA 2007 - 2012

Customer Service Engineer / Shiprider USS Abraham Lincoln (cvn72)

Clearwater Casino, Suquamish, WA 2003 - 2006

Marketing Promotions Specialist

Home Depot Inc., Hillsboro, OR 1998 - 2001

Installation Project Manager

Intelledex, Inc., Corvallis, OR 1983 - 1989

Product Marketing Manager

Tektronix Inc., Beaverton, OR 1976 - 1982

Marketing Product Support Specialist

I currently hold a SECRET security clearance and a CAC card issued by DoD in 2007

Held a Class III Washington State Gaming License 2003-2007

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