Service Management

Rory Britt

Email: *********@********.***

Address: ** ******* **

City: Warren

State: NJ

Zip: 07059

Country: USA

Phone: 732-***-****

Skill Level: Director

Salary Range: $150,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Rory William Britt

22 Sneider Rd.

Warren, NJ, 07059

Cell: 732-***-****

*********@********.***

www.linkedin.com/in/rorybritt

Information Technology Executive

A dynamic Global IT executive with over 20 years of experience successfully designing, building and operating technology infrastructure and service management teams that align with corporate objectives. Has an excellent record of collaborating with business executives and partners in creating value through IT solutions in both the enterprise and data center across national and global locations. Has superior skills at creating, merging, and "right-sizing" IT service management organizations in both start-up and Fortune 1000 firms in all business cycles, including high growth, downturns and acquisition integration.

Summary of Qualifications

- IT infrastructure design, build and operation

- Data center operations - 24/7, across multiple international sites

- Enterprise operations - 24/7, across multiple international offices

- Facilities Management

- Project management

- Disaster recovery planning and testing

- Vendor, contract and asset management

- Personnel management a including personnel in multiple / international sites

- Financial budget management

- Process, policy and training documentation creation and lifecycle management

- Audit experience a creation, management and testing of controls for PCI and Sarbanes-Oxley

Employment History

Independent Consultant a Warren, NJ 2012 - Present

Canoe Ventures, IT Infrastructure Transition June 2012 a August 2012

Reporting to the SVP Engineering, Integration and Operations, managed project to complete closure of NYC office and migrate all services and facilities to the Colorado office. Specific successful project deliverables included:

a Migrated internal Exchange mail services based in NYC to Microsoft 365 cloud-based Exchange 2010, including the migration of Blackberry and ActiveSync mobile devices.

a Migrated remaining physical services - phone, file and document management services and ERP a to Colorado office with little to no service interruption.

a Performed knowledge transfer for all service management / service desk functions to Colorado office.

Canoe Ventures, LLC - New York, NY 2010 - 2012

A joint venture, created by Comcast, Time Warner, Bright House, Charter, Cablevision, and Cox, to provide advanced-advertising to Programming Network Operators NBCU (Bravo and USA), Comcast Entertainment Group (E!, Style, G4), History, Discovery, and AMC.

Vice President, Network Integration & IT Infrastructure September 2010 a May 2012

Reporting to the CTO, led IT Infrastructure organization in creation and support of both enterprise and production infrastructure in rapidly growing media services start-up of approximately 200 employees. Delivered the following results:

a Hired staff and created Service Desk organization that supported enterprise needs of New York and Colorado offices.

a Collaborated with multiple Operations teams to create tier 2/3 service management functions for DevOps and production service and application support.

a Led $2.5M project to build new office (40,000 sq ft) and lab (2,500 sq ft), including all technical infrastructure, in Colorado. Moved organization from old facility to new without a disruption in service.

a Designed and led project to built new data center facility in a 3rd party co-location site, followed by the migration of multiple infrastructure environments from another location to this new facility.

a Part of design team and led project to deploy a fully meshed IP network and VOIP PBX services across the New York and Colorado offices, as well as the new Colorado data center.

a Teamed with Finance and Legal to manage vendors, contracts and assets

a Teamed with Legal, HR and CSO to create, enforce and audit security policy and procedure that governed the management of FCC-regulated MSO (cable operator) data our application processed.

a Worked with Finance team to terminate, transfer and close out of vendor contracts for all services - including data and voice services, software and hardware service agreements, and facilities as part of NYC office closure. Negotiated with vendors to reduce termination costs.

a Negotiated sales and dispersal of all assets in the facility a including office furniture, IT equipment and office supplies a as part of NYC office closure.

IDT Corporation - Newark, NJ 2000 - 2010

An international provider of telecom & financial products with $1.83 billion in annual revenue

Vice President of IT Services August 2008 - September 2010

Reporting to the SVP of Engineering and Operations, led a team of approximately 40 people located in four locations a Newark, NJ, Israel, Hong Kong and London a responsible for all IT infrastructure operations and service management. Successful deliverables include:

a Led project that converted enterprise messaging infrastructure used by over 2,000 employees from approximately 60 different mail servers and services (Exchange, BES, POP and IMAP) to Google Apps cloud services, resulting in an annual savings of over $800k, and a reduction in IT headcount.

a Led project to improve IDT's data center efficiency through the virtualization of Windows and Linux servers using VMware ESX, reducing the number of physical servers from approximately 600 to about 12, and homogenizing the production environment by converting most all Windows- and Solaris/SPARC-based servers to virtual Linux servers.

a Led efforts to reduce operating costs by several million dollars through re-examining, re-negotiating and restructuring service contracts and vendor relations, re-evaluated the computing infrastructure and reduced overall physical size of infrastructure by over 50% through consolidation, virtualization, decommissions and outsourcing of some services.

a Managed the merger, downsizing and "right-sizing" of IT and service desk personnel from three individual teams to one, while maintaining operational excellence, and reduced personnel cost by approximately $500k.

Director, Production Services, IT Services May 2006 - July 2008

Reporting to the VP of IT Services, led the production service management team of 13 people, who were responsible for the customer-facing production IT infrastructure. Delivered the following results:

a Led effort to successfully consolidate and move Winstaras Herndon, VA 80,000 sq ft data center to IDT's Newark, NJ and Piscataway, NJ data centers after acquisition of Winstar. The move involved several hundred servers, including x86 servers running Linux and Windows, HP RISC servers running HP-UX 10.X and Sun SPARC running various levels of Solaris.

a Led IDT team and coordinated with GVC team to move Winstar data center assets from IDTas data center to GVC in Baltimore, MD and Detroit, MI after Winstar assets were sold to GVC.

a Managed merger Net2Phone production IT team into the existing IDT production IT team after merger of Net2Phone into IDT.

a Led team that managed approximately 400Tb of SAN and NAS based storage and backups for the company.

a Wrote or re-wrote policy and procedure documentation on management and maintenance of existing IDT and newly merged production infrastructure.

Director, System Integration, Engineering and Operations IT August 2000 - May 2006

Reporting to the VP of E&O IT, led the System Integration team of 8 people, who were responsible for the design, integration and operation of DevOps and production system infrastructure. Delivered the following results:

a Designed and rapidly deployed telecom server infrastructure that grew from about a dozen to several thousand Linux and Solaris based servers.

a Created and grew the storage infrastructure from several direct-attached JBOD devices for databases and NAS, to several hundred terabytes of storage encompassing both SAN and NAS storage environments.

Senior System Administrator, Engineering and Operations IT June 2000 - August 2000

Call Sciences, Inc. - Edison, NJ 1999 - 2000

A provider of cloud-based, enhanced telecom services for the enterprise.

Director of Engineering, Engineering Dept. November 1999 - March 2000

Reporting to the VP of Development, led the Engineering and MIS departments that supported an organization of approximately 200 employees, most being the development team. Delivered the following results:

a Rebuilt Engineering team after departure of most members. Built Service Desk to support enterprise and development organizations.

a Led implementation of network monitoring tools (HP Openview and Netcool), and trouble ticketing system (Remedy) for Operations and Customer Service organizations.

a Rebuilt and refitted one data center, and consolidated two smaller data centers into the rebuilt room.

Senior System Administrator, Engineering Dept. April 1999 - November 1999

Reporting to Director of Engineering, was part of the team responsible for supporting Development, DevOps, and production IT infrastructure. Led team that designed and implemented a UNIX-based telephony infrastructure in a telco-grade service bureau environment.

Telerate (Dow Jones / Bridge) - Jersey City, NJ 1996 - 1999

A provider of real-time financial information and transaction services to suppliers and users of capital markets content

System Support Manager (Bridge / Telerate) July 1998 - March 1999

Led team in transition of operations of all infrastructure from Dow Jones to Bridge Information Systems.

System Support Manager (Dow Jones / Telerate) April 1998 a June 1998

Responsible for 7/24 operations of all global IT infrastructure providing real-time and historic financial market data to over 50,000 customers worldwide. Led team of 15 administrators and operators in three sites a Singapore, Docklands, London and Harborside, NJ. Part of service transition team for all production projects, designs and service changes.

Senior System Support Specialist (Dow Jones/Telerate) March 1996 - May 1998

Led a team of 7 system administrators that managed approximately 350 UNIX-based, globally located systems. Provided service desk services for customers, developers, QA, and Operations. Developed scripts and procedures for job control, system management and backups. Provided documentation and training for all systems and applications to Operation teams.

Education

MS, Management, Thomas Edison State College, Trenton, NJ, in progress

BA, Mathematics, Rutgers University, New Brunswick, NJ

Certification

ITIL V3 Foundations certification, EXIM

Technical Skills

Linux (Red Hat, CentOS, Ubuntu), Unix (Solaris, HPUX), VMware ESX (5, 4), Windows (8,7, XP), Windows Server (2008,2003), Cisco, Juniper, NAS and SAN (NetApp, 3Par, EMC, Brocade), x86 hardware (HP, IBM, Dell), SPARC, VOIP, PBX (Avaya, Nortel)

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