Customer Service High School

Joann Barriga

Email: *********@********.***

Address: *** *. *** *

City: Kermit

State: TX

Zip: 79745

Country: USA

Phone: 432-***-****

Skill Level: Management

Salary Range: $30,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

609 South Ave C, Kermit, Tx 79745

Joann Barriga

Home: 432-***-**** - *********@********.***

Qualifications

Strong verbal communication and command presence. I implement policy and procedures and eager to learn new skills. Great leadership and management skills and helping at the best at my ability, Computer proficient, well organized individual at analyzing data and record keeping, calculations and writing reports. Respond to situation in a calm command and professional manner. Can work under pressure. Multi- Tasking, Team liaison, Risk management processes and analysis. Excel in safety and correctional settings.

Relevant Experience

Documentation

Wrote and edited documents to keep staff informed on policies and procedures.

Computer Proficiency

Used Microsoft Excel to develop inventory tracking spreadsheets.

Customer Relations:

Greeted and assisted customers.

Answered phones and responded to customer inquiries.

Process Improvement:

Documented process to train new assistants.

Data Organization

Classified, recorded and summarized numerical and financial data to compile and keep financial records.

Management

Directed marketing team of 12 direct reports

Supervision

Supervised team of three staff members.

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Experience

Correctional Officer

February 2012 to November 2012

Reeves County Detention Center Pecos, Tx

Performs moderately complex work involving the care and custody of inmates. Maintains security and/or order among inmates of the institution through direct supervision. Responsible for preventing escapes and maintaining discipline in conformance with strict rules, regulations, and standard operating procedures. Conducts rounds and shake downs in units. Implements policy and procedure throughout the facility. Within four months of being employed with RCDC i have managed to work all posts and absorb as much knowledge in corrections at the best of my ability. I work in the special housing unit as the (OIC) officer in charge kept up with 30 min checks and data record keeping, booking and release logs. I have worked in central control which consists of running security cameras and record keeping, answering phones and multi- tasking with day to day activities that run the facility. Handled daily heavy flow of paperwork and cooperated with correctional duties. Promptly responded to drills and paperwork deadlines. RCDC 2407 inmates

Customer Case Representative

November 2011 to February 2012 Maximus Odessa, Tx

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Provided daily support as one of the company's bilingual Spanish/English customer service representative. Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Guaranteed positive customer experiences and resolved all customer complaints.

Construction Hand

September 2010 to January 2011

Saulcon General Construction Odessa, Tx

Analyzed data to recommend placement of wells and supplementary processes to enhance production. Ensured accomplishment of team goals through effective design, development and implementation of engineering changes, Interpreted drilling and testing information for personnel. Maintained design standards for facilities and equipment. Professionally documented plans and results, presenting findings and recommendations. Rapidly created work -arounds to temporarily resolve issues. Ensured that all health and safety guidelines were followed. Employed different welding techniques to assemble parts and components.

Owner/ Investor

February 2008 to December 2008

Patrons Mexican Restaurant Y Cantina Midland, Tx

Carefully interviewed, selected, trained and supervised staff.

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Scheduled and directed staff in daily work assignments to maximize productivity. Interacted positively with customers while promoting hotel facilities and services. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

Continually monitored restaurant and took appropriate action to ensure food quality and

service standards were consistently met.

Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Correctly calculated inventory and ordered appropriate supplies.

Strategically developed effective marketing plans to increase sales and profits while managing costs.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Developed and maintained exceptional customer service standards. Consistently obtained highest rating from the county health department.

Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant. Was voted best Mexican Restaurant in the Permian Basin within 6 months of Grand Opening.

Education

Midland College Regional Fire Academy 2010 Midland, Tx, USA

Fire Prevention and Rescue Safety Response Certificate Fire Fighting

Certification in Fire Prevention and Life Safety (Fire Fighter I) (Fire Fighter II),Emergency Management Institute FEMA Certificate IS- 00200 IS- 00100, HAZMAT Awareness and Operations Level Certificate

Basic Fire Fighter Certificate from Midland Tx Midland Regional Fire Academy.

Kermit High School 2006

Kermit, Tx, USA

High School

High School Diploma

Graduate of Kermit High School High School, Class of 2006

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