Customer Service Sales

Jeffrey Hilty

Email: abqesi@r.postjobfree.com

Address: **** ******* ***

City: McKeesport

State: PA

Zip: 15133

Country: USA

Phone: 412-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jeffrey W. Hilty

3201 Liberty Way

McKeesport, PA 15133

Cell 412-***-****

abqesi@r.postjobfree.com EXPERIENCE

UPMC (University of Pittsburgh Medical Center)2009 - 2012

Refunds Supervisor (2011-2012) - Responsible to manage a staff of agents who handle refund requests from patients, government payers and insurances companies for UPMCs Physician Services Division (PSD) - the physician division within UPMC.

Location Supervisor Answering Service (2009-2011) - Responsible to manage a staff of 20 agents who handle inbound calls for UPMCs 24/7 Answering Service for their Physician Services Division (PSD). The staff handle calls from outpatients and facilities who are contacting their doctors office or hospital department with their non-emergency or emergency medical needs. EDMC (Education Management Corporation)2009-2009

Assistant Director of Admissions (ADA) - Responsible for recruiting qualified applicants for admissions for Brand Schools of EDMC Online Higher Education. The ADA is responsible for conducting all recruitment activities in accordance with state and federal accreditation. MDNETSOLUTIONS2005-2009

Supervisor - Responsible to oversee a staff of 10-20 inbound/outbound customer service representatives for a free, educational seminar for weight-loss surgery - the Lapland or gastric bypass surgery. ECHOSTAR (DISH NETWORK)1999-2005 Coach - Responsible to supervise a team of 12-20 customer service representatives (CSRs) who handle inbound calls related to sales, programming, billing and technical issues of a satellite dish system.

CHOICE ONE COMMUNICATIONS1999-1999

Account Representative (AR) - Responsible to complete a complimentary pricing comparison and sign up small and medium sized businesses with basic local dial tone telephone service, long-distance dial tone service and DSL.

ECHOSTAR (DISH NETWORK)1998-1999 Coach - Responsible to supervise a team of 12-20 customer service representatives (CSRs) who handle inbound calls related to sales, programming, billing and technical issues of a satellite dish system.

Jeffrey W. Hilty

3201 Liberty Way

McKeesport, PA 15133

Cell 412-***-****

abqesi@r.postjobfree.com

PROMARK ONE / TELESPECTRUM1997-1998

Shift Manager (1998) - Responsible to manage the daily operation of the companys 150-200 telephone sales representatives (TSRs) - who offer products and services ranging from credit cards to internet websites.

Sales Supervisor (1997-1998) Responsible to manage a team of 15-25 TSRs who offer products and services ranging from credit cards to internet websites. INTERNATIONAL MASTERS PUBLISHERS (IMP)1993-1997

Team Leader (1994-1996) Responsible to supervise a team of 25 customer service representatives (CSRs) who manage inbound calls regarding a monthly series of cards related to cooking, gardening, crafts and hobbies. Also, responsible to interview prospective new hires.

UNITED PARCEL SERVICE (UPS) / TALENT TREE1993-1993

Human Resources Assistant - Responsible to schedule interviews of perspective new hires for both the Human Resource and Department Managers. Also, responsible to update the companys database of applicants and to complete telephone reference checks and employment verifications.

B DALTON BOOKSELLER1991-1993

Assistant Store Manager (1992-1993) Responsible to manage a staff of 8-12 associates of a chain bookstore, plan and execute the stores daily and monthly sales goals, receive store inventory and to creatively design and customize store displays of merchandise.

Sales Associate (1992) Responsible for store sales and receiving store inventory.

HERTZ RENT-A-CAR / TALENT TREE 1991-1992

Marketing Research Assistant - Responsible to collect the competitors car rental data from various nationwide markets and then to compile the data for presentation to the managers of the companys corporate headquarters.

LEWISBURG DAILY JOURNAL 1990-1991

Reporter Responsible to cover daily news stories and activities of two area school districts. EDUCATION

Bachelor of Arts Journalism, Lock Haven University 1989

Phi Mu Delta National Mens Fraternity 1988-present

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