Customer Service Sales

Christopher Peters

Email: abqerd@r.postjobfree.com

Address: ***** ***** *****

City: Estero

State: FL

Zip: 33928

Country: USA

Phone: 239-***-****

Skill Level: Management

Salary Range: $25,000

Primary Skills/Experience:

Retail executive

Educational Background:

Bachelors Degree, Biology

Hartwick College, 09/1974 - 06/1978

Oneonta, N.Y.

Job History / Details:

EXECUTIVE PROFILE

Sales management professional with 25 years of experience. Proven ability to increase market share, outperform competion, and increase profits. Strategic planner skilled at both short and long range goal setting. Easily establishes a good rapport and builds strong customer relations. Solid understanding of sales techniques, strategies for building a loyal customer base, and systems which facilitate consistent follow-up and insure customer satisfaction.

CAREER HIGHLIGHTS

* Planned and implemented targeted sales activities to build and maintain business, emphasizing value-added services in a market dominated by well capitalized competitors.

* Grew sales from $600,000.00 in annual revenue in 1988 to $1.3 mil. in annual revenue by 1993.

* Introduced a sucessful program, focusing on customer service, support and satisfaction.

* Consistently met and exceeded sales goals and product quotas.

* Ensured proper staffing to establish high standards of customer service.

PROFESSIONAL BACKGROUND

2012 to Present - Security Guard

St. Raphael, Naples, FL.

Supervised the operation of the gatehouse controlling the access to the main high-rise condos. Performed security checks of the grounds and instructed contractors proper procedures during their visits.

2010 to 2012 - Security

Coronado at Pelican Bay, Naples, FL

Oversee the security of a luxury high-rise condo building. Responsiblities include maintenance of physical plant, security of the residents and their property.

2008 to 2009 - Customer Account Executive

Comcast, Ft Myers, FL.

Responsible for taking in-bound calls to resolve customer issues with billing and helping with repairs. Duties also include follow-up with customers regarding on-going problems.

* Phone stats are consistently in top 10% of call center.

* Numerous customer compliments to supervisors.

2007 to 2008 - Shift Manager

ABC Fine Wine & Spirits, Estero, FL.

Responsible for the operation of a $2 mil. liquor store. Including closing and opening, deposits, cash management and security.

1999 to 2007 - President/CEO

Red Bridge Realty Trust, Wilbraham, MA.

Responsible for making offers, closing deals, and initiating resale activity.

* Worked effectively with clients, including ability to identify needs, tactfully answer questions, secure financing and resolve problems.

* Performed investment analyses and created financial models to confirm project feasiblity.

* Established all accounting functions for a real estate development, brokerage and management company.

1997 to 2003 - Sales Associate

Home Depot, Wilbraham, MA

Developed close and personal relationships with customers to ensure loyalty and retention.

* Ensured the highest levels of customer service and satisfaction.

* Floated to all departments for customer assistance. Back-up cashier and store trainer.

1996 to 1997 - Assistant Manager

Paul's Supply Co., Leominster, MA

Managed the daily operations of a $4 mil. retail store .

* Oversaw staff of eight sales associate, maintaining schedules, performing evaluations, conducting training sessions.

* Played an integral role in the reorganization of the company.

EDUCATION

1978, B.A. Environmental Biology

Hartwick College, Oneonta, N.Y.

HONORS

True Value Distinquished Merchandising Award Holden MA. 1988-1994

Florida Class D License

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