Human Resources Management

Amanda Reynolds

Email: abqer5@r.postjobfree.com

Address: **** ********* ***

City: Dallas

State: TX

Zip: 75206

Country: USA

Phone: 254-***-****

Skill Level: Management

Salary Range: $100,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Amanda Reynolds

abqer5@r.postjobfree.com

EDUCATION

Master of Science in Human Resource Management

Texas A&M University Dec. 2003 Overall GPA: 3.77/4.0

Bachelor of Business Administration

Major: Human Resource Management Minor: Corporate Communications

Baylor University May 2002 Overall GPA: 3.6/4.0

WORK EXPERIENCE

IBM CONSULTING

HR BPO OUTSOURCING PROJECT FOR MAJOR AIRLINE

Operations Manager for HR Delivery, May 2008 - Present

* Help lead and manage the functional HR tower leads (and their staff) for in-scope work and application implementations, including off-shore contact center (IBM Manila CC - 90 employees), learning/training (Sum Total), recruiting/staffing (Taleo), compensation (Mercer MeritNET/ePRISM), organizational development (Success Factors), performance management (Success Factors), health & welfare and retirement benefits (Mercer), change management and communications, and IT. * Responsible for over 45 service level agreements that are reported monthly. * Help manage projects as assigned by Executives from the initiation through the closure phase of the project. * Create presentation material and facilitate meetings for client executives and employees. * Serve as liaison for IBM key initiative projects with client executives. *Extensive project and program management responsibilities, including personnel (leading both client teams and shared service center production teams), scope, and budget management. * Cultivated strong relationships with key client executives which led to increased sales opportunities and extended project length. Helped to secure $8 million in revenue due to increased sales. * Support team development of staffing plans, organizational structure, and forecast planning. * Helped develop new customer satisfaction survey. * Manage onshore staff as well as dotted line to our Manila Delivery Center and Mercer Contact Center (~100 employees) * Coordinate contract management and change control activities as a part of the joint governance team. * Lead multiple teams on process improvement initiatives. * First HR transition project in IBM BTO history to twice receive the top score ('A' rating) in an internal performance audit and assessment. * First HR transition project in IBM BTO history to hit all target go-live dates and under budget. * Serve as DPE (Delivery Project Executive) back up. * Primary client interface for monthly "all tower" meeting.

IBM CONSULTING

HR BPO OUTSOURCING PROJECT FOR MAJOR AIRLINE

Operations Analyst for HR Delivery, June 2007 - May 2008

* Manage costs and schedule as detailed in this multi-year HR Program with a TVC of $217M for American Airlines. * HR Outsourcing focus: Compensation, Benefits, Recruiting, Change Management/Communications, Learning. *Support the deployment of the project management principles and practices to be employed on the contract. * Maintain positive relationships with client and vendors. *Responsible for reviewing, validating, adjusting, and updating the status of project schedules. * Manage client employee re-badge and on-boarding processes. * Manage all Service Level Agreements/Resource Units and report to client on monthly basis. * Work closely with all Tower leads and Client Executives on each HR focus area. * Helped create, write, and maintain DCDs (Data Collection Documents) for all service level agreements. * Helped lead and facilitate "lessons learned" summits for each focus area after AA transitioned work to IBM. * Helped create and revise multiple process guides for each HR focus area. * Responsible for ensuring project remains in compliance with all contractual obligations.

ESSILOR (DALLAS, TX)

Human Resources Manager January 2006- June 2007

* Partner with internal HR groups such as compensation, staffing, training and development, and new acquisition team to plan, support, and execute special projects and initiatives. * Perform HR generalist duties in support of New Acquisition Partner Laboratories, covering 1200 FTEs in 14 states and 27 operational facilities. * Partner with the Director of Human Resources and Regional Vice President for Acquisitions to assist and implement transition plans for newly acquired labs.

* Responsible for HR related due diligence prior to acquisition, including but not limited to, employee relations processes, staffing/compensation/training practices, union relations, benefit analysis & comparison. . * Responsible for selling our programs and benefit plans to newly acquired labs. * Travel to labs 50% of time to support them with HR functions such as recruiting, employee relations, performance management, training, and benefits. * Work closely with community schools to help promote higher education and involvement in the community by hosting events at headquarters or travel onsite to the schools.

LOCKHEED MARTIN

WASHINGTON METRO AREA -REGIONAL RECRUITING CENTER (ARLINGTON, VA)

Employment Representative- College Recruiter (HRLDP)*, January 2005-January 2006

* Develop and maintain working relationships with numerous levels of management. * Responsible for maintaining a full schedule of candidates per week throughout the college staffing season. * Interface regularly with University Relations and Business Unit customers to effectively manage the skill set and flow of candidates. * Extend, negotiate, and process offers. * Contact candidates to assess their skill set in relation to open positions. * Conduct interviews to recruit prospective employees. * Refer job applicants to specific job openings. * Prepare ratings on applicants, make recommendations on starting salaries, and provide applicants with information on the company. * Work with Business Unit Recruiting Managers to ensure that target hiring numbers are met. * Work closely with management to verify compliance with EEO and diversity in hiring guidelines. * Attend career fairs as an LM representative and information sessions for prospective employees. * Complete knowledge of applicant tracked system (Resumix), Learning Management System (LMS), Recruiter`s Network, and Hiring Network.

LOCKHEED MARTIN

MISSILES & FIRE CONTROL (DALLAS, TX)

HR Business Partner - Generalist (HRLDP)*, July 2004-December 2004

* Served as an HR Business Partner providing HR support to employees * Established a rapport with management to facilitate open communication concerning employee and HR issues as they arise. * Counseled managers in areas such as leadership development, staffing, and compensation. * Ensured the successful roll-out of numerous HR initiatives including performance recognition and talent management. * Attended weekly disciplinary council meetings. * Lead team for 2004 -Take Your Child to Work Day- for over 300 children. * Counseled management on Performance Appraisals and yearly FOCUS. *Consulted management on issues surrounding equity adjustments, compression, critical skill adjustments and promotions. * Attended and participated in weekly management briefings for assigned business unit. * Responsible for the management and coordination of all award programs. * Participated in Diversity Awareness week. * Investigated and managed harassment, discrimination and employee misconduct issues to ensure a comfortable environment.

LOCKHEED MARTIN

MISSILES & FIRE CONTROL (DALLAS, TX) Labor Relations Representative (HRLDP)*, January 2004 - June 2004

* Liaison between LMC and three Unions identified in Dallas, TX (IBEW, SPFPA, UAW). * Represented management in labor contract negotiations. (IBEW Negotiation 2004, SPFPA Negotiation 2004) * Analyzed collective bargaining agreement to develop interpretation of intent, spirit, and terms of contract. * Arranged and scheduled meetings between grieving workers, supervisory and managerial personnel, and business representatives to investigate and resolve grievances. * Monitored implementation of policies concerning wages, hours, and working conditions to ensure compliance with terms of labor contract. * Furnished information such as reference documents and statistical data concerning labor legislation, labor market conditions, prevailing union and management practices, wage and salary surveys, and employee benefits programs for use in review of current contract provisions and proposed changes. * Attended 3 Step weekly grievance meetings. * Settled grievances, mediated disputes and provided guidance to all unionized employees.

V.H.A. (IRVING, TX)

Compensation/Benefits Intern, Summer 2003

* Participated on VHA Corporate Member Satisfaction Deployment Committee to review customer audience models, member segment models and member classification models. * Developed and presented a plan to incorporate specific hire and term data into PeopleSoft HR system to track historical employment data and termination data for internal reporting. * Reviewed compensation changes related to salary evaluations, market adjustments and reporting relationships. * Participated in review and discussion meetings for redesign of benefits program. * Coordinated Internship Program and Community Service Project for 22 graduate students.

V.H.A. (IRVING, TX)

Human Resource Intern, Summer 2002

* Reviewed and revised the Company Leave of Absence policy. * Worked with Employee Relations department to collect and participate in the exit interview process. * Assisted Benefits department by participating on the Benefits Taskforce to review and recommend plan changes for the coming year. *Coordinated Family Gateway community service project for intern program participants. * Conducted a full internal audit on Company personnel files. * Acted as lead and student mentor for interns by coordinating activities, luncheons and meetings with Company`s management group. * Participated in the recruiting process for the summer intern program. * Responsible for the design and maintenance of the intern web page. * Communicated information regarding verification of employment using PeopleSoft.

WATSON WYATT WORLDWIDE (DALLAS, TX)

Communication/HR Intern, Summer 2001

* Created project management tools and integrated communication plans for merger projects. * Researched topics ranging from client financials and media coverage, health care trends and on-line resources for medical conditions. * Developed detailed budgets/project plans. * Brainstormed creative ideas for brand print communications and corporate web portals.

LEADERSHIP POSITIONS

*Basic Blue Leadership for IBM Managers 2011 (Armonk, NY) enterprise wide learning continuum for developing leaders at IBM that combines personalized, self-paced e-learning, structured e-learning, Work Enabled Learning activities, web-based resources and face-to-face learning.

*Marketing Consultant 2010-2012 - Designed and created all marketing materials for start up company "APRCounseling". (www.aprcounseling.com) Designed and edited website as well as created flyers, brochures, business cards, etc.

*Genesis Women's Shelter Annual Luncheon 2012 (Dallas, TX) Host Committee - luncheon Honorary Chair Roger Staubach and speaker Lt. Colin Powell. Raised over $1.3 Million

*Genesis Women's Shelter Annual Golf Tournament 2011 & 2012 (Dallas, TX) Host Committee

*A.L.A.R.M Charity Golf Tournament - September 21, 2009 (Dallas, TX) Sept 2008- Sept 2009 (www.alarmgolftournament.com) (Board Director) Led Board to host the first annual ALARM Charity Golf event, dinner, and auction benefitting ALARM's Institute for Women's Excellence (IWE) at Brookhaven Country Club. All money raised from this event was donated to the completion of a girls' school in Rwanda that provides education for girls orphaned from HIV, ethnic clashes, and genocide.* Led all meetings and created project management schedule for teams. * Raised goal amount as well as received over $40K in donations for tournament auction. * Designed website for tournament and created all marketing materials. * Responsible for all event decorations, entertainment, and dinner arrangements. * Directed and managed all staff and team members on day of the event attended by over 150 attendees.

*"Human Resource Leadership Development Program" (HRLDP) at Lockheed Martin - prepares individuals with the potential to become future human resources leaders for the challenges of incorporating human resources strategies in a way that will add value to business performance. This two-year program allows one to complete at least three rotational assignments in various HR functions and business units.

Vice President, Baylor Association of Human Resources, Baylor University

*Business Excellence and Scholarship Team member - Honors program by invitation only (28 students) using a team approach to work with regional companies in consultative roles throughout my senior year, traveling to Canada and Hong Kong visiting local businesses and Universities, Baylor University.

*Treasurer/Social Chair, Chi Omega Sorority, Baylor University

MEMBERSHIPS

Ronald McDonald House (Dallas, TX)

Dallas Junior League (Fund Development Committee, Service Project Director for Genesis Women's Shelter)

Lee Park Junior Conservatory (Dallas, TX)

Society for Human Resource Management (SHRM) - taking SPHR exam 2012

Human Resource Masters Association (HRMA)

Certified Trainer with Achieve Global

Baylor Association of Human Resources (BAHR)

COMPUTER SKILLS

Microsoft Word, PowerPoint, Excel, Microsoft Project, PeopleSoft, SAP R/3, SuccessFactors, Taleo, Quicken, Lotus Notes

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