Quality Assurance Manager
Resume:
Christopher Rogalin
Email: abqeou@r.postjobfree.com
Address: *** ******** ****
City: Weston
State: CT
Zip: 06883
Country: USA
Phone: 203-***-****
Skill Level: Management
Salary Range: $130,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
CHRISTOPHER H. ROGALIN
230 Good Hill Road Weston, CT 06883 Phone: (203) 246 - 6378 abqeou@r.postjobfree.com
SOFTWARE QUALITY ASSURANCE / PRODUCT MANAGER / PROJECT MANAGER / PROGRAM MANAGER
* Dynamic, qualified, and highly ethical Software Process Manager with extensive experience creating a defined, repeatable development process that maximizes time management, resource utilization, and customer satisfaction in a diverse range of industries; expert in full lifecycle, best practices software/hardware product development, both on and offshore in accordance with the SEI CMMI framework.
* Excellent leadership, interpersonal, organizational, and written and verbal communications skills; innate ability to build rapport with culturally diverse clients and colleagues, build successful teams, and succeed in high-pressure, challenging, and deadline-driven environments.
* Highly motivated, hands-on expert in analyzing data, resolving problems, and providing superb customer service; experience collaborating with cross functional teams to consistently deliver creative solutions regardless of complexity, resource availability, or budget; focus on optimizing organizational strength and establishing a unified culture through team building, coaching, and mentoring.
AREAS OF EXPERTISE
* Customer Service * Communications
* Client Relations * Budgeting/Forecasting
* Software Quality Assurance * Time Management
* Team Leadership/Motivations * Project Management
* Application Lifecycle Management * Organizational Management
* Staff Development/Training * Strategic Planning
* Product/Software/Hardware Development * Software/System Integration
* Product Lifecycle Management * Technical Training
* Product Validation & Verification * Schedule Management
* Engineering Operations Management * Security Clearance: Secret (Inactive)
PROFESSIONAL EXPERIENCE
Axxun, Inc.
2012 - Present
Product Director
Reporting directly to the CEO, the primary objective is to productize transformational technology: axxun. Responsibilities include product quality assurance, documentation, and training material. Coordinate staff of Development Support Specialists and oversee the translation (French to English) of the original product reference material. This position, Operational in nature, works closely with both the development R&D and Marketing teams for the timely coordination of product releases.
NewNet Communication Technologies
2008 - 2009
Director of Quality Assurance & NPI
Coordinated corporate-wide Quality Assurance (QA) activities for both Signaling and Messaging product lines.
Primary point of contact for Messaging Offshore Development Center (ODC).
Successfully supervised 2 Managers and a combined staff of 15 in product validation efforts, including composite test cycles, product documentation, and training.
Collaborated with Software Development, Product Management, Technical Publications, Customer Support, and Third Party vendors to coordinate successful product introduction.
Key Accomplishments:
* Implemented Product Lifecycle Management (PLCM) process guidelines and standardized product validation scheduling, resulting in 35% test strategy reuse
* Improved reliability of Business Continuity Planning strategy by 40% with HW redundancy and effective scheduling
* Provided JIRA Administration and expanded usage with SalesForce interface to centralize common data exchange for multiple departments (Sales, Marketing, Engineering, and Operations)
* Decreased contractual dependency of offshore staff by 30%
Frogs5 Integrated Solutions, LLC
2003 - 2008
Principal Consultant / Owner
Assisted clients in setting up successful software process improvement initiatives. Served as a change agent with senior management clients to obtain firm commitments and buy-ins on process and methodology implementations.
Client base included Electron Jungle and Talking Communities.
Composed and provided Software Process Management presentation to CT Chapter IEEE Computer Society. The Fundamental Requirements of Good Software is comprised of Capability Maturity Model (CMM), Product Life Cycle (PLC), Development Life Cycle (DLC), Product Validation Test (PVT), and Software Quality Assurance (SQA), collectively, FROGS5.
Established the CT-SPIN (Software Process Improvement Network) through the Software Engineering Institute (SEI), Carnegie Mellon University.
Performed volunteer work: CT Quest for Peace (Provides humanitarian aid to Nicaragua) and Southwestern Connecticut Agency on Aging.
IPC Information Systems, LLC
2005 - 2005
Test Engineering / Quality Assurance (QA) Manager
Managed all system test activities related to HW/SW product validation.
Revised inherent test methodology to improve responsiveness to development team.
Minimized redundancy in manual test efforts and enhanced the automated test suite by implementing structured, data driven, test sub-cycles.
Efficiently managed budget and staff development for the coordinated Engineering Services group comprised of Quality Assurance, Supply Chain Management, and Lab.
SS8 Networks, Inc.
2001 - 2003
Senior Engineering Manager, R&D
Oversaw offshore development/support of UNIX-based Short Message Server (SMS) SS7 protocol stack application transitioned to Hughes Software Systems, Bangalore, India.
Standardized Rational Unified Process (RUP) across geographically dispersed corporate locations, resulting in a decrease of $10,000 in licensing costs and a balancing of staffing requirements throughout entire corporation.
ADC Telecommunications, Inc.
1999 - 2001
Engineering Services Manager
Coordinated the scheduling and performance of all engineering services functions, including product validation (QA), product documentation, IT (Lab), and Supply Chain Management personnel (combined staff of 35).
Coordinated SQA initiatives related to software development and corporate product lifecycle management (PLCM) standards.
Provided in-house training related to PLCM implementation and ISO9001-2000 fundamentals.
EDUCATION / CERTIFICATIONS / TRAINING
Polytechnic University: Master of Science in Computer Science (MSCS)
Fairfield University: Bachelor of Science in Electrical Engineering (BSEE)
Villanova University: Certificate of Achievement in Lean Six Sigma Black Belt (LSBB)
Carnegie Mellon University: Introduction to CMMI (Staged and Continuous)
Excel Partnership, Inc: Understanding and Implementing ISO 9001:2000
TECHNICAL PROFICIENCIES
Platforms/Operating Systems: UNIX (Solaris, AIX), PowerPC, Linux, Motorola FX, Intel MCS, Windows, Mac
Software: MS Project, MS Office, Visio, ClearCase, ClearQuest, Dreamweaver, Studio MX
Test Automation Tools: Mercury WinRunner, Centerline Systems: QC/Replay, Test Director, Silk Test
Protocols: SS7, SMSC, GSM, IS-41, AIN
Programming/Development: C/C++, Perl, TCL, Unix Shell Scripting, MCS48/51 Assembler, MySQL, PHP
Quality: Statistical Process Control (SPC); Process Mapping; Earned Value Management System (EVMS); Failure Mode and Effects Analysis (FMEA)
PROFESSIONAL AFFILIATIONS
Institute of Electrical and Electronics Engineers (IEEE), Association for Computing Machinery (ACM), American Management Association (AMA), Project Management Institute (PMI), Software Engineering Institute (SEI)
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