Manager Customer Service

Robert Loye

Email: abqeni@r.postjobfree.com

Address: ***** ****** ***

City: Tujunga

State: CA

Zip: 91042

Country: USA

Phone: 818-***-****

Skill Level: Director

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Robert Loye

10319 Marcus Avenue, Tujunga, CA 91042 abqeni@r.postjobfree.com 818-***-****

Executive Profile

Numerous years of P&L management, operational leadership, product development, logistics, contract negotiation, and sales and marketing experience at the executive level

Extensive experience steering all aspects of business operations through start-up, turnaround, and strategic growth phases

Recent experience in the education, technology, electronics, and venture capital arenas, with additional background in commercial and residential real estate development, cellular telephone company licensing, private financial planning and management, investment banking / mergers and acquisitions, language products creation and marketing, and TV and film marketing

Expertise in generating new business, cultivating strategic alliances, and managing client relations

Demonstrated ability to identify and capitalize on opportunities to penetrate and develop markets; proactively monitor and analyze trends and developments, including competitive services and marketing activities

Solid record of increasing cost savings, streamlining procedures, and ensuring supply continuity; research and evaluate local, national, and overseas vendors and sourcing options to determine best value for spending

Dynamic communication, presentation, negotiation, and relationship management skills; sharp technical proficiencies

Professional History

ZOTAC USA Inc. 2007 - 2012

General Manager / Director of Special Projects

Grew this joint venture with a Chinese electronics manufacturer from the ground up to generate $40M in annual sales within three years

Actively contributed to marketing, sales, product management, vendor relations, contract negotiation, corporate infrastructure, and financial administration; opened sales, marketing, distribution, and customer service channels for North and Latin America to facilitate fulfillment

Examined job structure, workflow, and inventory management as part of an in-depth Cost of Quality analysis to boost gross margin, eliminate redundancies and waste, and improve brand image; reduced monthly expenses of $350K by up to 20%

Performed database, accounting reports, and KPI analyses to optimize profit margin through strategic analysis of product mix configurations; tactically promoting the optimal product mix to each client thereby significantly reducing the percentage of returned goods

Designed a highly effective training system to optimize efficiency across all departments; secured training reimbursement from the ETP

Headed SAP accounting Installation with IT team, handled A/R delinquencies, and performed a range of financial planning and administrative functions including Crystal Reports.

The U.S. Academy of English & Computer Technology, Mexico 1999 - 2006

CEO / Co-Founder / General Manager, Strategic & Financial Planning

Applied strong background in education, finance, and international business towards launching this chain of specialized academies focusing on English and computer training for governments, corporations, and consumers of all ages

Raised millions of dollars in capital for initial startup and expansion; generated $8M in revenues in first year and ultimately operated 15 schools throughout Mexico each one employing 35 full time staff

Negotiated acquisition of 7 existing schools in Mexico City, resulting in the immediate addition of $3.5M in revenue

Continued... Page 1 of 2

Robert Loye Page 2

abqeni@r.postjobfree.com 818-***-****

The U.S. Academy of English & Computer Technology - continued

Developed standardized approach to management, hired and trained staff for all levels of teaching, coordinated class schedules, introduced night and weekend programming, and designed procedures for effectively handling cash payments

Negotiated contracts with major international and local clients including Telmex, Pemex, Coca-Cola, and more

Pioneered the first financial aid program and first AMEXO educational grant program in Mexico

Created the employment agency division of the Academies

MetaLearning Systems, Inc 1995 - 1999

CEO / General Manager, Strategic & Financial Planning

Established and drove all aspects of operations for this company specializing in developing, publishing, and marketing award-winning language arts programs for schools, corporations, and consumers

Expertly managed company's finances; raised initial capital, developed and administered budgets, and prepared and executed marketing plans

Served as co-author and patent holder of proprietary language arts and intervention programs

Acted as a writer, cameraman, video editor, voice-over actor, graphic artist, and typographer while shooting 2,500+ video clips, editing footage to 12-hour finished video, and designing teacher and student manuals

Secured placement in the California school systems; successfully turned around 40 lowest-ranking Los Angeles United School District schools to achieve the highest scores in reading within one year

Negotiated license for exclusive rights in China and to the US Academy of English & Computer Technology-Mexico

Schools in US Won the National Title I Award for Reading for two consecutive years

Hollingsworth & Lord Investments, Marina del Rey, CA 1993 - 1995

Vice President, Venture Capital

Played an integral role in driving domestic and international venture capital placements; personally placed $15M in projects during second year with the firm

Achieved a 200% increase in placements through strategic financial, operational, and marketing planning; authored business plans and prepared feasibility reports

Prepared successful federal grant proposals and worked closely with broker dealers on IPOs

~ Additional Experience ~

President / General Manager Diversified International Group, Inc.-Developer of housing & Shopping Centers.

Vice President, National Licensing, Inc. - Provided licensing services to clients to own and operate cellular telephone companies.

Consulting President, American Business Management Association

Vice President - Mergers & Acquisitions, Giovanni's & Co-Investment Banking

President, Telic Incorporated TV & Industrial Film Company

President and Co-Founder, Sensory Research Corporation

Consultant, Thermadore Waste King- Designed Manufacturer Resources Planning System

Consultant, Coca-Cola - Senior Analyst for online Payroll System

Education

Phillips Institute, Los Angeles, CA

MBA Business & Organizational Psychology

Thomas Edison State University, Trenton, NJ

Bachelor of Arts in Business

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