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Services Manager

Location:
Palm Springs, CA
Posted:
January 09, 2013

Contact this candidate

Resume:

JOHN HAMS

Email: abqen4@r.postjobfree.com

Address: *** **** *****

City: Palm Springs

State: CA

Zip: 92262

Country: USA

Phone: 760-***-****

Skill Level: Management

Salary Range: $65,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Resume of

JOHN A. HAMS

749 ALTA RIDGE, PALM SPRING, CALIFORNIA

PHONE: 760-***-****

OBJECTIVE: VICTIMS SERVICES ASSISTANT DIRECTOR

Work Experience

Company Name: San Bernardino County, Preschool Services Department

Phone: 909-***-****

Start Date - 7-1-2011

End Date

11-27-2012

Job Title: Program Manager

Early Head Programs

Responsibilities:

Conducts the following proficiently:

Develops, coordinates, and manages plans and processes for the

department

s Early Head Start Program. Monitors the department's federal

and state regulatory compliance requirements and proposed new

legislation relative to providing Early Head Start support services to

children and families enrolled in the Early Head Start program. Completes

work performance evaluations on subordinate staff members. Investigates

complaints regarding program staff and makes recommendations

regarding appropriate disposition.

Reviews program policies and procedures to determine effectiveness of

operations and services; assures that program goals and federal and state

compliance requirements/guidelines are being met. Coordinates program

operations with other departments, agencies and organizations to assure

that services are delivered according to federal and state guidelines are

meeting the needs of the families enrolled in the Early Head Start

Program.

Serves as the primary program resource and technical consultant,

explaining program guidelines, policies and procedures. Develops and

implements new or revised program policies and procedures to enhance

services provided to Early Head Start children and families. Speaks before

groups to promote Early Head Start services to children and family in the

county. Represents the department at community meetings. Collaborates

with community partners who currently have operational agreements with

the department. Analyzes existing and proposed legislation to determine

the impact on existing programs and the need to revise processes or

procedures in order to meet legal guidelines and prescribed program

services. Develops and implements new policies and procedures to

address changes in regulatory federal, state, and county compliance

requirements.

Company Name: San Bernardino County, Preschool Services Department

Phone: 909-***-****

Start Date -7-1-2010

End Date

6-30-2011

Job Title: Program Quality Specialist - Special Projects Team

Responsibilities:

Conducts the following proficiently:

Experience:

Served as the Interim Program Manager for Preschool Services

Department's Family and Community Partnership Division. Develops,

coordinates, and manages plans and processes for the departments

Family and Community Partnership Division. Monitors the department's

federal and state regulatory compliance requirements and proposed new

legislation relative to providing family support services to children and

families enrolled in the Head Start program.

Directs family support activities through seven subordinate program

supervisors. Completes work performance evaluations on subordinate

supervisors. Investigates complaints regarding program staff and makes

recommendations regarding appropriate disposition. Reviews program

policies and procedures to determine effectiveness of operations and

services; assures that program goals and federal and state compliance

requirements/guidelines are being met. Coordinates program operations

with other departments, agencies and organizations to assure that

services are delivered according to federal and state guidelines are

meeting the needs of the families enrolled in the Program.

Served as the primary program resource and technical consultant,

explaining program guidelines, policies and procedures. Develops and

implements new or revised program policies and procedures to enhance

services provided to Head Start children and families. Identifies and

establishes new family support services in the community. Speaks before

groups to promote the department's services to children and family in San

Bernardino County.

Collaborates with community partners who currently have operational

agreements with the department. Analyzes existing and proposed

legislation to determine the impact on existing programs and the need to

revise processes or procedures in order to meet legal guidelines and

prescribed program services. Develops and implements new policies and

procedures to address changes in regulatory federal, state, and county

compliance requirements. Prepares memos, correspondence and reports.

Reports child abuse as required by law.

Company Name: San Bernardino County, Preschool Services Department

Phone: 909-***-****

Start Date -3-1-2007

End Date

6-30-2010

Job Title: Program Quality Specialist - Special Projects Team

Responsibilities:

Conducts the following proficiently:

Works as one of four technology administrators providing training and

technical support for the Child Outcomes Planning Administrator (COPA)

database. Mentors and assists site staff at 40 Head Start sites comprised

of approximately 800 employees with implementation, training, and

testing of COPA (data collection) software application system functions,

and enhancements. Works collaboratively with 3 other Special Project

Team members.

Formulates recommendations to Program Managers regarding quantitative

data collection, process monitoring, and reporting in the form of feasibility

studies for the organization

s technology goals and objectives. Analyzes

and identifies potential problematic areas in the department

s software

applications relative to departmental claims and mandated regulatory

compliance requirements. Acts as an agency liaison to COPA software

developers. Engages in problem identification/resolution activities on a

daily basis.

Serves as project lead for the coordination and monitoring of the

department

s information technology activities. Leads special projects for

the department

s communication and information technology needs on an

as needed basis. Collaborates with the department

s internal and external

customers professionally. Engages high rate of interpersonal interaction

with the department

s internal and external customers on a daily basis.

Reports child abuse as mandated by law.

Company Name: San Bernardino County, Preschool Services Department

Phone: 909-***-****

Start Date: 6-1-2004

End Date: 3-1-2007

Job Title: Program Generalist - Education Services, Disabilities/Education

Specialist

Responsibilities:

Conducted the following proficiently:

Mentored teaching staff in program area of Disabilities Education at 6

Head Start Sites which served approximately 306 children. Conducted

classroom observations of interactions between teaching staff and children

on site at 6 Head Start sites. Conducted Early Childhood Environmental

Rating Scale (ECERS) assessments on 32 Head Start classrooms located

at 6 Head Start sites annually. Conducted National Reporting System

(NRS) assessment on approximately 306 children at 6 Head Start sites bi-

annually. Assisted with the provision of intervention services in the

classroom to children with developmental delays, moderate to severe

disabilities, and challenging behaviors at 6 Head Start sites. Conducted

classroom observations on approximately 168 children with disabilities at

6 Head Start sites on a tri-annual basis. Participated in on-site

interdisciplinary team meetings a 6 Head Start sites on a monthly basis.

Formulated reports and anecdotal notes on disability caseload of 168

children at 6 Head Start sites. Provided training and technical assistance

to teaching staff at 6 Head Start centers which provided services to

approximately 306 children and their families. Assisted in the

development and implementation of age appropriate classroom activities

for 168 children with disabilities at 6 Head Start sites. Coordinated

monthly site meetings relative to procedural protocols and program

compliance in disability and education program areas. Conducted staff and

parent trainings related to school readiness (Kindergarten Transition),

parent advocacy (Parents as Advocates), and age appropriate classroom

activities (How Children Learn). Reports child abuse as required by law.

Company Name: San Bernardino County, Preschool Services Department

Phone: 909-***-****

Start Date: 8-1-1999

End Date: 5-31-2004

Job Title: Program Generalist - Family Community Partnership Division

Responsibilities:

Conducted the following proficiently:

Developed collaborative relationships with Lead Education Agencies

(LEA

s), Community-Based Organizations (CBO

s), and Special Education

Local Planning Areas (SELPA

s) for 6 Head Start sites which provided

services to 306 children in two geographical areas in San Bernardino

County, California. Participated on community action committee to

formulate and implement the First Five Community Action Plan for three

communities in the following cities/townships:

Yucca Valley, California

Joshua Tree, California

Twenty-nine Palms, California

Established a resource and referral network for 3 Head Start sites which

served 218 children. Conducted Literacy trainings for parents inclusive of

stress management and parenting classes. Engaged parent life skills

trainings, crisis intervention, resource and referral activities, and family

advocacy activities on a daily basis. High volume of interpersonal contact

with parents and children of low income families. Enrolled children of low

income families into Head Start Program for 3 Head Start sites which

served 218 children and their families. Conducted Time Management

trainings for Family Community Partnership Division comprised of

approximately 65-80 frontline staff members. Provided intervention

services for approximately 218 parents at 3 Head Start sites on monthly

basis. Assisted Head Start families with goal setting, housing, and

educational goals. Reports child abuse as required by law.



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