Project Manager Management

Jim Morgan, M.A., PMP®Writer

Instructional Developer

Trainer

Experience and EducationSummarySenior writer-editor and instructional designer with training delivery experience, a master's degree in journalism, and more than 20 years in IT, scientific, or educational settings.Expert in rapid content development, as a leader or an individual contributor.Skilled illustrator with a bachelor's degree in design who has created numerous graphics such as process flow charts, wireframes, infrastructure models, and book covers.Consultant who brings an enteprenurial, client-oriented attitude to every job.Experience10/09-Current (FT); 6/00-4/08 (PT)

Instructional Developer and Trainer, TeamTrainers Consulting (3 cities). Researched through more than 550 scientific and professional sources to create "The SuddenTeams Program," a 500-page training manual for creating a high-performance team. Formed business to market training based on the program. Published a "do-it-yourself" book version in October 2009. Developed and delivered classes on team leadership, meeting facilitation, and other soft skills. Wrote print and Web marketing communications.Taught team development in project manager courses for clients ranging from Hewlett-Packard to the City of Seattle, averaging ratings of 4.6 out of 5 on student evaluations.Spoke and wrote on team-related issues for professional groups and university classes. Reported on teamwork science at TeamsBlog.biz.11/07-1/08

Training Developer, T-Mobile, Inc., Bellevue, WA (through Harvey Nash). Revised the two-day orientation training provided to new project managers in the Enterprise Information Technology organization and taught sessions.In one month, wrote a 117-page handbook including objectives, exercises, procedures, tool demonstrations, graphics for visual learners, instructor notes, and features to ease reuse of the content.Drafted scientifically valid surveys to determine organization-wide training needs and for training evaluation.11/06-9/07

Senior Technical Writer, JDS Uniphase Corporation, Renton, WA (1099 contract). Rewrote the product documentation set for a system for testing cell phone service quality (hardware, firmware, and software).Created 950 pages in 40 weeks despite little usable source documentation and using less than 1.5 weeks of subject-matter expert (SME) time.Introduced single-source method that cut revision time by 80%.3/06-10/06

Documentation Project Manager, Sakson & Taylor, an Aquent Company, Seattle, WA. Managed documentation and Web projects for clients including Adobe, Corbis, Intuit, and Microsoft. Responsible for proposal writing; project scope, schedule, and budget; team leadership; and customer relations. Led projects involving up to 12 members (some international) and initial budgets up to $450,000. Coordinated timely production of all business proposals for the Consulting Division.Won a 27% revenue increase for the next fiscal year of a managed services project.Led a formal process-improvement team that streamlined the company's proposal-creation process.5/04-1/06

Microsoft, Inc., Redmond, WA.

Technical Writer/Project Manager, 2/05-1/06 (through Sakson & Taylor). Coordinated efforts of 25 SMEs to bring in both phases of an operations documentation project on time for a new Web service, Windows OneCare Live.

Lead Training Developer, 5/04-11/04 (through Siemens Business Services). Managed documentation project with SMEs and one other writer to create training-oriented procedures for the Network Operations Center's transfer of support functions to India. Took over project management after the first phase came in one month late, and brought in the second phase on time despite expanded scope.3/01-1/03

Technical Communications Manager, PortalPlayer, Inc., Kirkland, WA. Created the Technical Communications Group by hiring and coaching experts in two U.S. locations and India. Responsible for budgeting, project management, performance management, and the technical training program. Developed process and led projects to create a documentation set and intranet from scratch in one year despite a low writer-to-engineer ratio (1:30, twice as bad as a 2002 industry study's worst ratio).Coached API writers to require only two to three hours per topic; five hours are considered typical.Planned and led development of the technical training program, including both instructor-led and computer-based training, and developed/delivered the "Fundamentals of Digital Media" course.10/93-6/00

Los Alamos National Laboratory, Los Alamos, NM.

Project Leader, 5/97-6/00. Supervised up to 60 technical communicators and two managers in a self-supporting service organization, the Communication Arts and Services Group.Hired and managed resources, managed projects, and assisted clients.Trained self-directed communications teams; one managed a 40% reduction in force with no loss of productivity or increase in stress.Developed and taught classes in meeting facilitation and persuasive writing.

Writer/Editor, 10/93-5/97. Served customers in the nuclear materials testing, threat deterrence, and equipment management organizations.Trained four self-directed technical teams and facilitated their redesign of LANL's equipment management system, raising auditor ratings of the system from 45 to 87 (out of 100) in two years.Facilitated numerous process-improvement initiatives.6/88-5/90

Information Coordinator, Washington State University, Pullman. Planned and produced marketing/PR communications for the colleges of business, education, and veterinary medicine. Responsible for media relations.Other Projects

Application requirements and wireframes (Web application developer); planning for a national trade journal (travel association); multimedia advertising campaigns (hotel); recruiting videos (university); sales proposals (project management firm); grant proposal (ballet company); psychology dissertation editing (Ph.D. candidate); health information articles (pharmacy school); ES&H training manuals (government institution); articles and columns (newspapers, newsletters, consulting firm); and fiction writing/editing.EducationM.A. in Journalism, University of Missouri-Columbia. GPA: 3.9.B.F.A. in Design and Production, North Carolina School of the Arts.Continuing Education:Basic Instructor and Job Task Analysis Training (64 hours), U.S. Department of Energy Central Training Academy.Graduate Certificate in Project Management, University of Washington.Technical courses: Oracle/SQL, various programs.Business courses/workshops: Leadership, finance, employment law, marketing, sales.Certifications:Project Management Professional (PMP®).ITIL V.3 Foundation Certification.

919-***-**** or abqej9@r.postjobfree.com

©2011 by Jim Morgan. All rights reserved.

©2011 by Jim Morgan. All rights reserved.

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