Customer Service Manager

Location:

Posted:

February 03, 2013

Morgan A. Festa ********@******.***

EDUCATION: TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA

Bachelor of Business Administration, Graduation: May 2013

Major: Marketing Minor:MIS

GPA: 3.7 Dean s List, Fall 2009, Spring 2010

Selected Courses:

Mosaic Humanities II Financial Accounting

Business Statistics the Science of Sound

Information Systems Organization Legal Environment of Business

ACTIVITIES & AWARDS:

American Marketing Association- breast cancer awareness video 2010-present

Temple Student Government, PR committee 2009-present

National Honor Society List awards 2008-2009

EXPERIENCE: Caf Galleria, Lahaska, PA July 2008- present

Server

Provided customer service for 86 seat, indoor and outdoor restaurant specializing

in Italian cuisine.

Started as a greeter then progressed to a server/assistant manager, organize

employee schedules replenish supplies, organize zone seating stations, including

assisting for large parties and special dietary restrictions.

Resolved customer concerns, severed as liaison with chef, kitchen and wait staff,

often covered for sick employees or when extremely busy.

Rita s Water Ice, Newtown, PA April 2007 October 2009

Manager

Supervised daily retail concession serving 800+ customers daily.

Reconciled deposits, handled opening and closing security, supplies inventory and

order worksheets.

Supervised part-time workers and trained employees on sanitation and health

department regulations.

SKILLS & LANGUAGES:

Microsoft Word, PowerPoint, Excel, SAP, Word press, Adobe InDesign, Adobe

Photoshop, Adobe Illustrator.

Spanish basic

Microsoft certified

U.S. citizen