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Customer Service Representative

Crescent City, CA
February 03, 2013

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Hard Working Reliable Eager to Work NOW! (Clearlake Oaks and nearby)


To utilize my customer service skills in a professional high paced friendly environment.


Excellent communication and people skills.

Quick learner who is focused and detail oriented.

Energetic, resourceful, and reliable individual.

General understanding of computer software.


Shift Leader: Taco Bell, Crescent City, CA 07/12-12/12

Manager in charge during shifts.In charge of safe and all money transactions.Proper food times

be meet for dining room and drive through. Handled all customer complaints and concerns.Also in

charge of breaks and lunches given out in timely manner.

Desk Clerk: Mercy Housing- Boulevard Court Apartments, Sacramento, CA 04/11-08/11

24/Hour manned office at a 75 unit newly revamped community complex serving strictly to mentally & physically disabled homeless-verge of homelessness clients. Job details included,Verifying all guest sign-ins identification, hourly rounds to ensure safety of all tenants and enforcing rules and ensure they are being followed. Rules being: Quiet after 10pm, smoking in designated area, no visitors after 12am, unless signed in and verified on overnight sign-in sheet. Provided an open door/ear policy for all tenants, experienced insomnia, paranoia, and anxiety most generally during the graveyard shift. Tenants must possess a documented mental disability such as; Post Traumatic Stress Disorder(PT-SD), Manic Depression, Bi-polar, Schizophrenia, and Multiple Personalities. Majority of tenants also possess "Dual Diagnoses" which is a mental disability and a current or previous drug or alcohol addiction.

Elderly Caregiver: Bob-Lee Luntsford, Sacramento, CA 07/09-05/10

Responsible for the care of an elderly gentleman. Duties include providing companionship, planning and preparing meals, housekeeping, administering medication, running errands, transporting to doctor's appointments, and managing finances.

Food Clerk/ Deli Clerk: Vic's IGA, Sacramento, CA 06/08-07/09

Worked in various grocery store departments including front-end (checker), deli, and restocking. Assisted customers various needs, including WIC, locating items, phone service, check cashing, customer loyalty. Prepared and served fresh homemade salads, sandwiches, soups, personal pre-made meals.

Customer Service Representative:Pick-N-Pull, Sacramento, CA 04/07-06/08

Call center position dealing with a wide range of customer issues. Purchased vehicles to be placed in scrap yards nationwide.Consistently exceeded quota of 350 vehicle purchased per month.

Customer Service Clerk:Safeway, Sacramento, CA 8/04-10/06

Assisted customers with locating store products. Received top score for customer service five consecutive times by secret shoppers. Refined my customer service skills through promotion to five different departments.


Certificate:24th & Florin Education Center, Sacramento, CA 1/04-3/04

Basic car maintenance, windshield installation, and repair.

Diploma:El Sereno High School, Sacramento, CA 1/01-10/03

General Education

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