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Customer Service Management

Location:
Cibolo, TX
Posted:
January 29, 2013

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Resume:

Tanika Converse

Email: abqeat@r.postjobfree.com

Address: *** ******** *****

City: Cibolo

State: TX

Zip: 78108

Country: USA

Phone: 501-***-****

Skill Level: Experienced

Salary Range: $37,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

TANIKA J. CONVERSE

208 Highland Place

Cibolo, TX 78108

501-***-**** abqeat@r.postjobfree.com

SKILLS SUMMARY

Equipment Records/Parts Management Warehouse/Stock Record Management

Customer Service/Order Processing

Personnel Supervision/Training

Inventory Control/Asset Management Ordering/Procurement/Distribution

Shipping/Receiving/Storage Information Management/Report Generation

Computer Operations/Data Entry

Task Prioritization/Time Management

* Over fifteen years of progressive experience in stock receipt, storage, accountability, and distribution.

* Displayed solid supervisory, managerial, and leadership skills in domestic and international settings

involving shipping, distribution, warehousing, procurement, material/parts management, automated

accounting, record keeping, administration, and logistical support.

* Accustomed to working in fast-paced, ever-changing environments; hard-working and dependable.

* Actively seeking overseas employment; possess current passport; available for immediate deployment.

* Decisive and results-oriented team player; attentive to detail; excellent customer service skills.

* Computer proficiency: Adept using Microsoft products, Internet, and email as well as

governmental/military supply and maintenance-oriented systems: AWRDS, SAMS-1E, SAMS, SARSS, ULLS, PBUSE.

AREAS OF EXPERTISE

Supply Management/Automated Logistics

* Supervised the requisition, receipt, storage, accountability, and issuance of supplies and equipment.

* Established and maintained stock records and automated/manual accounting records.

* Reviewed and processed supply requests; performed financial inventory accounting.

Procurement/Inventory Control

* Maintained a stock locator system and administered document control procedures.

* Conducted inventories verifying quantity, serial number, and location of supplies and equipment.

* Computed supply usage, stockage levels, order points, and economic order quantity.

Maintenance Management

* Initiated and maintained records on equipment usage, operation, and maintenance; scheduled

services for and dispatched vehicles/equipment, and prepared daily vehicle status reports.

* Prepared repair parts requests; received, stored, exchanged, and issued repair parts.

* Updated records on equipment usage, operation, maintenance, modification, and calibration.

Customer Service/Order Processing

* Received and processed customer requests for authorized supply items.

* Researched and followed-up requests to resolve supply-related discrepancies.

* Interacted with and greeted customers; ensured customer satisfaction was achieved.

Shipping/Receiving/Warehousing

* Procured, received, inspected, segregated, and stored supplies and equipment.

* Determined storage requirements and prepared storage facilities according to type of supplies.

* Picked, packed, and issued material based upon approved release documents.

Documentation/Administration

* Generated a variety of supply-oriented reports for customer units and in-house use.

* Reconciled activity records for monthly and quarterly reporting and status reviews.

* Compiled and generated inventory, materiel control, accounting, and supply reports.

Personnel Supervision/Administration

* Supervised/trained personnel in fast-paced, high-volume technical/administrative environments.

* Coordinated work flow and allocations; assigned work to subordinates.

TANIKA J. CONVERSE Page Two

PROFESSIONAL EXPERIENCE

Honeywell Technology Solutions Incorporated, Balad, Iraq, 10/10 to 10/11; Bagram, Afghanistan, 12/11to 10/12 Maintain Secret Security Clearance

Master Supply Technician (Bagram, Afghanistan, 12/11 to 10/12)

* Act as Organizational Property Manager for more than a 100+ Units holding over 15,000 lines valued at over 500 million dollars.

* Provide technical assistance to units and ensure all property book actions are complete, posted accurately, and signed during deployment and prior to redeployment.

* Assists in quality control edits by retrieving reports for data collectors and Team Chief.

Master Supply Technician (Balad, Iraq, 10/10 to 10/11)

* Act as Theatre Property Manager for more then 20+ Units holding over 7,500 lines in access of over 300 million dollars.

* Effectively demonstrate a working knowledge of the Property Book Unit Supply Enhanced System (PBUSE) to conduct formal accountability of property throughout theatre.

* Prepare periodic hand receipts, cyclic/sensitive items inventories, and daily reports.

* Process Lateral Transfers, Issue Documents, Found on Installations, Turn in Documents, and conduct Asset/Administrative Adjustments on a daily basis.

ITT Systems, Camp As Sayliyah, Qatar, 8/07 to 07/10

Supply Clerk/Stock Control

* Perform location surveys and inventories in a Class IX warehouse; conduct inventories for 8,000 lines of repair

parts (valued at $10 million) using the Army Wartime Reserve Deployment System (AWRDS).

* Conduct analyses and reviews on cost effective measures utilized to return repair parts to stock.

* Match shipments received against the description and quantity of the requested part.

BAE Systems (contracted through Kelly Services), Fort Hood, Texas, 8/05 to 12/05 and 5/06 to 8/07

Team Lead (5/06 to 8/07)

* Supervised a team of two clerks, three parts handlers, and four administrative assistants in receiving 75+

M113 series vehicles monthly in support of RESET operations for Operation Iraqi Freedom.

* Oversaw the ordering, receipt, stocking, and issuance of 1500+ lines of Class IX repair parts/Class III POL.

* Assisted in the database integration from ULLS-G to SAMS-1E in November 2006; simultaneously

managed three separate contracts using both systems while migration from ULLS-G to SAMS-1E occurred.

ULLS-G Clerk (8/05 to 12/05) [contract ended but was later called back]

* Processed 100+ M113 RESET vehicles; requisitioned and received 900+ lines of Class IX daily.

* Maintained vehicle, equipment, parts status, operator records, databases, and files using ULLS-G.

* Coordinated customer support activities and ensured discrepancies were resolved amicably.

United States Army, E-5 (SGT) [MOS: 92A], 10/94 to 2/05 Maintained Interim Secret Security Clearance

Gained extensive knowledge in movement control operations, supply chain management, distribution, and maintenance support operations. Analyzed contractual commitments, customer specifications, design and operation changes, and other data to plan, develop, and implement logistical program activities. Managed financial expenditures to perform budgetary forecasting and provided guidance for procurement of repair parts and supplies.

Automated Logistical Supervisor, Fort Polk, Louisiana, 3/04 to 2/05

* Supervised a team of 12 in compiling data on standardization and interchangeability of repair parts to

expedite logistical activities. Utilized the ULLS-G system extensively.

* Redesigned the distribution and quality assurance of goods in order to increase transportation efficiency,

decrease receipt of damaged goods, improve customer wait times, and improve cost savings strategies.

Human Resources Supervisor, Camp Red Cloud, Korea, 10/02 to 2/04

* Maintained personnel and training records for 130 assigned personnel.

* Scheduled and coordinated the department's qualifications and training.

Supply Operations Specialist, Fort Gordon, Georgia, 9/97 to 9/02

* Ensured $8 million worth of equipment was processed to and from maintenance areas.

* Maintained 100% accountability of $4 million worth of shop stock using SAMS.

TANIKA J. CONVERSE Page Three

Repair Parts Specialist, Hunter Army Airfield, Georgia, 4/96 to 8/97

* Maintained $5 million worth of repair parts in a warehouse environment; maintained accountability using SARSS.

Automated Logistical Technician, Camp Red Cloud, Korea, 4/95 to 4/96

* Scheduled equipment maintenance, dispatching, licensing procedures, and allocated equipment utilization

and disposition using automated supply and maintenance tracking systems.

Training: Unit Level Logistics Systems-Ground (ULLS-G), Airlift Load Planner, Defense Packaging of Hazardous Materials, Automated Logistics, Leadership Development, Equal Opportunity, and Environmental Compliance Officer Course



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