Manager Customer Service
Resume:
Resume - Shaheed Jagan
Shaheed Jagan
**** ******* *****, ***** *** • Norcross, GA 30092
abqe65@r.postjobfree.com
www.venturecaptive.com
Position
Responsible for all day-to-day activities in the operation of 2 Risk Retention Groups. Acts as liaison between RRG's, associations, insurance agents and insureds. Reports directly to Chief Operating Officer.
Experience
National Assisted Living Risk Retention Group, Inc.
Account Manager
Norcross, GA
2006 to Present
The Hartford
Workers' Comp. Benefits Administrator
Lake Mary, FL
2004 to 2006
Responsible for assigning new claims to appropriate level of adjuster
Provided customer service to claimants, medical providers, agents, insurance regulators
Made appropriate filings with insurance regulators
Hand-in-Hand Mutual Life Assurance Co., Ltd.
Manager
Georgetown, GY
1991 to 2003
Managed staff of 23
Responsible for new business underwriting; policy owner service, claims; training & supervision; client relations
Participated in new product line development and marketing
Guyana & Trinidad Mutual Fire & Life Ins. Cos.
Deputy Manager, Property & Casualty
Managed employees in the areas of Personal Auto, Homeowners, Commercial Property and Commercial Casualty
Responsible for new business underwriting, policy owner service, and training
Acted as liaison for agents in the Caribbean Islands
Guyana and Trinidad Mutual Fire Ins. Co., Ltd.
Deputy Manager (cont'd.)
Georgetown, GY
1983 to 1991
Assessed and approved fire and casualty claims
Acted as liaison with corporate attorneys particularly with auto claims
Negotiated reinsurance treaties
Education
Sheffield Hallam University
BA(Hons), Banking, Insurance and Finance
American Institute for CPCU
Chartered Property Casualty Underwriter
Chartered Insurance Institute
FCII
Life Office, Management Association
FLMI
Florida Department of Insurance
Insurance Agent
Sheffield, UK
2003
Malvern, PA
2004
London, UK
2004
Atlanta, GA
1981
Tallahassee, FL
2004
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