Customer Service Sales

Eddie Bakeshlou

B-**** Queen Street EastToronto, ON M4E 1E2647-883-9046

e-mail: abqe5g@r.postjobfree.com

Work HistoryCanada Life Assurance Co., Toronto, ON. Aug. 2005-Oct. 2012Customer Service Representative / Sales- logged nature of calls and initiated claims- gave customers status of claims and final decisions- provided assistance regarding appeals and informed departments accordingly of customer's status changes- worked as liason between different departments of the insurance company-also on the "Retention Team", avoiding cancellations by customizing insurance policies towards customers' needs and reselling themDatacom Marketing Inc., Toronto, ON. Mar. 2002-Aug. 2005Sales Supervisor- supervised group of 60 employees on two campaigns- involved in hiring and terminating of employees- provided training of new employees as well as monitoring and coaching- created incentives for teams (generating more sales and creating good work environment)- reported to operations manager with end of shift reports, which included sales, attendance, time sheets, commissions, problems or occurances- sent daily reports to campaign client- visited businesses to go over long distance package options with

business executives to find the best suited package for their business needsEddie Bakeshlou647-883-9046Page 2 Ford Motor Company,Toronto Jan.1998-Mar.2002

Customer Service Representative/Liason Expert- assisted customers in resolving vehicle concerns- offered technical assistance

- followed up with customers to ensure needs were being met and issues resolved- went to Ford dealerships to discuss related issues to find common ground and resolve customer issues for the good of Ford Motor Company, the dealership and the customerEducation: -Oberstufen Real Gymnasium - High School Innsbruck, Austria - Knowledge of Windows, Windows XP, MS Word, Excel, AS400