Customer Service Sales
Resume:
cynthia Swanson
Askov, Minnesota
Cell Phone: 651-***-****
E-Mail: **********@*****.***
Web:
Career Objective
A progressive position that will capitalize on my extensive advertising, sales, and consulting experience.
qualifications profile
Customer-service-driven Sales Representative with impressive sales history and demonstrated track record for building/maintaining trusting business relationships, developing accounts from ground zero, promoting/implementing innovative marketing programs, and driving sales and profitability. Persuasive motivator and problem solver respected for identifying and translating client needs into creative service and tangible/intangible product solutions. Confident and dynamic self-presenter with exemplary emphasis on professionalism, quality, and customer service excellence.
career history
mailsouth, Incorporated, Askov, Minnesota, March 2010 - Present
(Leading national direct-mail and fulfillment company.)
Territory Sales Representative
q Developed Duluth, Brainerd, Grand Rapids, and Cambridge Territory from ground floor, initiated business-to-business calls on multi-industry retailers, presented/marketed coupon programs, and delivered record-breaking sales growth.
q Ranked as Sales Person of the Month for achieving outstanding new and existing account sales volume and exceeding monthly ad production objectives.
Globalspec, Lino Lakes, Minnesota, 2003 - August 2009
(Multi-million-dollar national web-based advertising producer for industrial manufacturing companies.)
Minnesota Account Executive
q Initiated business-to-business calls on industrial manufacturers including Banner Engineering, Turck, Cat Pumps & Eaton, established a lucrative sales territory from the ground floor, managed 35 accounts, and delivered $600,000 in sales revenues.
q Built/sustained loyal client relationships, provided superior customer service, orchestrated account production from order through final delivery, and sustained 90% client retention ratios.
q Pioneered new business development opportunities, penetrated new markets, and created additional profit centers.
q Presented value-added service offerings and expanded existing account volume and profitability.
DATACHEST, Montreal, Canada, 2001 - 2002
(Startup environmental health and safety development company.)
Midwest Account Executive
q Initiated contacts with Fortune 100 companies including Raytheon, Gates Rubber, Apple Computer, Coors Brewery Company, consulted with senior managers, and presented business-specific software solutions, and negotiated software sales ranging from $100,000 to $250,000.
thomas register of American Manufacturers, Lino Lakes, Minnesota, 1990 - 2001
(Multi-million dollar industrial multi-media marketing organization)
Advertising Sales Representative
q Built/maintained independent business operation from ground floor.
q Distinguished as number one Minnesota Representative Sales Contractor-of-the-Year for three consecutive years.
Cynthia Swanson Page Two
career history
thomas register of American Manufacturers, Lino Lakes, Minnesota, 1990 - 2001
Advertising Sales Representative
q Received three nominations for most prestigious National Contractor-of-the-Year Award.
q Ranked in top 20 out of 600 national representatives in 1997 and 1998 for leading sales production, new business development, account renewal ratios, and new product line sales.
q Consistently placed in top 10% for new sales growth and profitability for all years.
q Increased sales from $100,000 to $800,000 and expanded account base from 30 to 85.
q Initiated client contacts through cold calls and direct mailings and developed new business.
q Maintained continuous service presence, built loyal customer relationships, and drove continued business growth.
q Oriented clients to new technologies, presented e-commerce opportunities and solutions, and negotiated sales of cutting-edge websites and auxiliary support services.
q Strategized/presented multi-media, CAD drawing and integrated CD packages to corporate client base.
q Consulted with customers and customized package options to meet individual account needs.
q Targeted industrial business marketplace and successfully marketed intangible product line.
graco inc., Minneapolis, Minnesota, 1988 - 1990
Customer Service Representative
q Consulted with clients and identified/resolved technical issues.
q Repeatedly commended for sensitivity to client needs, sales production, and customer service excellence.
q Developed and leveraged product and computer system knowledge and technically supported end users.
q Provided inside sales support and recommended service options and solutions.
q Processed customer returns and addressed policy and procedural issues.
vincent metals, Minneapolis, Minnesota, 1985 - 1988
Inside Sales Representative
q Negotiated telephone sales of commercial metal and fastener products to new and existing accounts.
q Received numerous letters of acknowledgement for outstanding customer service.
q Visited Metro Area customers and provided on-site consultation and services.
q Prepared and presented cost estimates, expedited orders, and documented material certifications.
Education
University of arizona, Tucson, Arizona
q Bachelor of Fine Arts Degree
q Double Major: Drama Education & Speech Communications
q Areas of Emphasis: Public Speaking, Interpersonal Communication
q GPA: 3.2, Dean’s List
computer literacy
q Microsoft Word q ACT! q Windows XP/7 q Excel q PowerPoint q Dell & Toshiba Laptops/PCs
-references furnished upon request-
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