Management Project

Mahendra Dhillon

** ****** ******

Markham, Ontario

L3S 3M1

Tel: 416-***-****

Email: abqe5d@r.postjobfree.com

Result driven technology executive, possessing a solid background in start-up and turnaround of information technology organizations with full P&L accountability. Extensive experience, leading operations in diverse technology sectors and valued member of senior executive teams who understands the importance of innovation, budget, ROI, strategic and tactical business objectives to create pragmatic strategies and implementation plans aligned with long term corporate goals.

Dynamic management career with strong leadership, problem solving, planning, team building and project management skills. Recruit develops, motivate and retain diverse staff, structuring them in teams that deliver results and savings. Full responsibility for P&L and multi-million dollar budgets. Proven record of profitability in entrepreneurial ventures.

Extensive Technology Strategy and Delivery of key business initiatives in the sectors of:Banking and Financial Services (Retail and Commercial Banking, Risk and Treasury, Capital Markets.Telecom (Billing Software, Mobile Technology, Calling Cards).Aviation and Supply Chain.

Areas of Expertise

SOA / Cloud / SaaS Architectures IT Strategy & Execution

Organization Design & Restructuring

Team building & Leadership

Project & Program Management

Revenue / P&L Management

Contract Negotiation & Management Budget & Cost Control Time & Resource Optimization

PROFESSIONAL EXPERIENCE (SUMMARY)

Vice President, Financial Services Solutions

Vice Chairman of Board & Chairman Fundraising Committee (Part Time & Community)

Architech Consulting Inc.

St.Paul’s L’Amoreaux Center.

2012 – present

2012 - present

Director Business Information Solutions

Dreamzhitech Consulting Inc.

2011 – 2011

Program Management Consultant Liquidity Risk

Royal Bank of Canada

2011 – 2011

CIO / Senior Director Risk and Treasury Technology.

Commercial Imperial Bank Of Commerce

2006 – 2010

Director Projects (Retail Lending)

Bank of Nova Scotia

2000 – 2006

Project Director

Sprint Canada Inc.

1999 – 2000

Project Director

McDonald’s Restaurants Canada Inc

1998 – 1999

Project Director/ERP Architect

Senior Project Manager

Director Projects

Today’s Business Products

Saville Systems Inc.

Al-Hashar Group of Companies

1998 – 1998

1997 - 1998

1994 - 1997

KEY ACCOMPLISHMENTS

Managed and Delivered the Largest Regulatory and Compliance program in Banking History, Basel II with a budget of 280 million dollars and team size of over 200+ people using onshore and offshore resources (Development, Project Management, Designing, Infrastructure Definition).Managed and Delivered Business Transformation through Technology of implementing the first automated collection system, Debt Manager for Scotia Bank, budget size of 45M and team size of over 80+. The Business Transformation program was delivered across North America, Latin America and the Caribbean. Leadership roles for over 12 years in complex matrix organization involving enterprise governance and enterprise delivery framework.Extensive experience dealing with Regulators and SWIFT systems extensively for capturing payments on Cards, Loans and Credits.Change Agent responsible for Application rationalization by adopting cloud technology and appliance architecture in a banking environment, resulting to over 5M+ dollars in saving YOY.Delivered Effectively Adjudication Systems for Credit Risk for Small Business and Large Corporate Credits budgets to the extent of 100M+ resulting in an increase of market share of 15 percent.Established innovative customer and business support from the functional areas of Risk, Treasury, Capital Markets and maintained customer satisfaction (CSAT) target of 99%.Only Executive to receive a perfect 10 Score in delivery of a Risk Program from the executives of Risk and Treasury functional areas.Pioneer in establishing and implementing offshore delivery and support models in complex Banking environments and the very first executive to offshore support of applications in CIBC. Achieved and Honored with over 15 awards for delivering successful Programs and Initiatives right across the enterprise, specifically in areas of Retail and Wholesale Banking. Selected as the Top 10 leaders in 2008/2009 among over 200 leaders for being a leader in innovation, delivery and managing business stakeholders effectively.

Created and managed a fully Agile development program with globally distributed team of 100+ resources, delivering and launching EMSS Calling Card to support local and long distance calling on-time and under budget.Net Savings obtained through application rationalization and through centralization, off shoring of project development work for Basel and Key Risk enhancements. Year 2006-2007 – Savings obtained 3.8 million dollars, Year 2007-2008 – Savings obtained 5.6 million dollars, Year 2009-2010 – Savings obtained 8 million dollars.Managed and Delivered Major Process Improvement and Business Transformation Program called Project Precedence that involved over 80 processes being improved and 40 process being eliminated for efficiency and business value.Defined, Created and Established ongoing Support for the biggest Data Warehouses built in CIBC Wholesale Data Warehouse and Retail Data Warehouse. The warehouse captured data from every Retail System (Lending, Wealth Management, Risk, Cards, Mortgages) and Wholesale Systems (Capital Market Products, Commercial Credits) to derive Capital Exposure and was used for Analysis (using SAS) and Reporting (OBIEE, Actuate, Cognos, Hyperion)Established complex Vendor Relationships with Sunguard, IBM, Kumuran Systems, Cognos, Oracle, to provide one time vendor agreements and ongoing support agreements.Executive Leadership and Strategic Vision provided as the Vice Chairman of Center Operations involving all aspect of Human Resources, Procurement and oversight in approvals for managing facilities. Overall responsibility of Business Process engineering identifying opportunities under lean six sigma and agile methodologies to gain buy in from executives and institutions.

PROFESSIONAL EXPERIENCE (DETAILED)

Architech Consulting Solutions Inc.

Toronto, Ontario

Vice President, Financial Professional Services & IT Operations

Mar 12 – Present

Executive team member accountable for revenue with full budgetary and forecasting responsibility. Implemented and executed on strategic initiatives to increase 2012 fiscal revenue by 20%.Overall management and accountability of Service Delivery, global IT/SaaS Operations and Customer Support divisions for a global base of 50 customers with a $2M annual budget.Accountability for delivery of Programs and Projects for Financial Services Clients that includes establishing the relationship and maintaining the Customer Satisfaction Score.Accountability for staffing, delivering and closing of all programs. This involves setting up governance policies and delivering programs under different delivery methodologies to support and align with customer needs. Responsible for achievement of a set of performance targets including booked sales on existing accounts and delivered sales, profitability, customer satisfaction, and resource utilization and demand management.Consulting with Financial Organizations defining business continuity plans, process improvements using Lean methods (Six Sigma) and identifying strategy gaps in Retail, and Wholesale Banking.Consulting currently with the Wealth Management Group (Retail and Wholesale products) and Capital Markets Group to solution Data issues specifically to Products (FX, Mortgages, and Equities specifically secured against capital).Consulting currently with the Wealth Management Group (Retail) to identify sophisticated dashboard reporting and potential mobile application development which will enable the advisors to have information available thru their mobile device when dealing with clients and make better decisions with the market trends.Overall delivery of AVOX a DTCC company solution for LEI (Legal Entity Identifier) involved in completed development life cycle and solution.Overall Staff Accountability of 35 personnel made up of principal consultants, Program Managers, directors and developers (contract staff).

St.Paul’s L’Amoreaux Community Center (Part Time)

Toronto, Ontario

Vice Chairman of Board & Chairman of Fundraising Committee

Dec 11 – Present

Accountability of defining the Organization’s Mission and Vision. Making it understandable to the stakeholders and the several publics with which the organization interacts.Responsible to resolve key strategic and policy Issues. Achievement of strategic long-term goals requiring the board directors to track progress regularly and to direct remedial action as necessary.Develop the Resources necessary to support the mission/strategy. Providing expertise to the organization in the knowledge areas of financial management, information technology staff performance and fund raising.Building and enhancing the reputation of the organization with the key stakeholders.Oversee the financial performance of the organization and put in place adequate risk mitigating strategies and plans in place.Assess the organizations performance against mission/key program goals.Strive for Improved board performance. Working with board members to setup performance standards.Work with external government agencies such as LHIN (Local Health Integration Networks) to support the vision and the strategy developed in regard to integration of community services.Develop rules for major policy/strategy/new program proposals coming before the board.Agree and define methodology for annual review of board performance and the chief administrative officer.

Dreamzhitech Consulting Inc. (GTA)

Toronto, Ontario

Director Business Information Solutions

May 11 – Nov 11

Provide Executive Leadership for Tech Support, Software Development, Internet and Oracle Operations to Business Stake holders such as Finance, Operations, Customer Experience and facilities.Delivered IT and Business Strategy encompassing complete alignment with business stakeholders and Technology defining Lights On, Discretionary and Non Discretionary business initiatives.Overall accountability of the Program Management Office and the relationship management department made up of relationship managers to deal with various business stakeholders.Chief consultant on technology to the Chairman of the board and Executive team. Contributed to the definition of the key strategic business objective leveraging the existing IT infrastructure.Developed and Designed the IT strategy to facilitate and increase service levels introducing ITIL best practices and delivery methodologies such as Lean Six Sigma and Agile.Derived and Outsourced IT infrastructure Operations to IBM with the help of the CIO to reduce operational costs by 15 percent over 2 years.Effectively introduced and integrated new Technologies for business intelligence and analytics to meet the reporting needs of Board members and Executive team.

Royal Bank Of Canada (RBC)

Toronto, Ontario

Program Management Consultant - Contract

Jan 11 – April 11

Directly reported into the PMO for Risk and International Banking and managed and aligned with business partners Retail Banking Lending, Wholesale Banking, Risk and Treasury and Capital Markets.Defined and Setup PMO to deliver the BASEL III program aligned to business scope and proposed program roadmap outlining clear deliverables aligned to regulatory and compliance requirements outlined in OSFI.Estimated and Setup Program Teams hiring geographical dispersed staff of offering cultures and weaves them in teams. Initiated and developed in-house training processes to understand the program needs.Extensive experience developing project plans in Microsoft Project, presenting data flow diagrams and process activities in VISIO.Prepared Cost Estimates using Excel depicting actual vs. planned costing for resources and work packages.Integrated single source business requirement documents that contained information of feeds coming in from the treasury business area and capital markets.Worked closely and integrated teams in Front Office, Middle Office and Back office, guided the business analyst team to define the business flow for the Program.Worked closely with Wealth Management group to identify feeds coming from the Wealth management systems that would be used for BASEL III.Accountable and Provided leadership with various cross functional teams that involved creating steering committees and working committees which enabled the smooth functioning of the program.

Commercial Imperial Bank of Commerce (CIBC)

Toronto, Ontario

CIO/Snr. Director Risk and Treasury Technology Group

Mar 06 – Dec 10

Reporting Directly into the SVP Corporate Center Technology. Having the biggest portfolio in the group.Delivering and Meeting business expectations and strategic initiatives for business clients (Retail Banking, Wholesale Banking, Risk and Treasury & Capital Markets).Effectively delivered and managed the biggest compliance program in Banking industry, Basel 2 with a budget of 300M which involved selection of Vendors, Software Development, Infrastructure selection and overall strategy.Interacting with compliance & regulatory bodies such as OSFI (Ontario Superintendent for Financial Institution) providing BCAR (Basel Capital Adequacy Report) and NCR (New Credit Reporting).Overall accountability for 9 Directors and 260 technical and non-technical staff working under Treasury and Risk Management Technology. Accountable for the following teams, Development, Business Analysis and Quality Assurance that included accountability of PMO and governance/support for Risk and Treasury systems.Created and Managed the PMO and under the PMO setup created Center of Excellence teams for Program Delivery (Agile, Waterfall, and Lean Six Sigma).Created Governance team and Change Management teams which involved creating steering committees (working, director and executive level) involving Front Office, Middle Office and Back Office representatives.Responsible for identity and access management for specific risk applications, Treasury applications and Capital Market feeds.Continuous Link settlement collection of Data from FX settlements to calculate settlement RiskOverall Accountability of Direct Operating Expenses budget (DOE) of 25M, Program and Project budget for Risk and Treasury of 100M.Interaction with CFO (Chief Financial Officer), CRO (Chief Risk Officer), CIO (Chief Investment Officer).Interaction with EVP, SVP stakeholders, Schedules, Presentations, Release Schedules, Training and Support, Budget and Strategy management.Overall Accountability of managing the Infrastructure and delivery Infrastructure changes associated to the Risk and Treasury applications. This involved identity management accountability, by user lists, by user roles and authorization levels. Implemented Software Solutions, including architectural roadmaps, governance structures, ongoing support costs and setting up SLA’s for solutions such as CALYPSO, SAS, Adaptive SolutionDelivered and Analyzed middle office functions worked with Asset Managers to look at middle office functions (Trade Matching, Trade Settlement, Reporting and Data, Performance analytics) enabled by implementing SAS 9.2 software and out of the box functionality.Identity management strategy developed and executed under 3 pillars pure identity paradigm service paradigm and user paradigm .Overall accountability for setting up web based BI reporting which involved using tools such as Hyperion OBIEE, Cognos and Actuate.Overall accountability for monitoring IT Risk and Audit Controls which involved defining Compliance and Governance policies with the Capital Markets, Risk and Treasury Areas.Responsible to provide artifacts for IT Audits done by Internal Audit, E& Y and Regulatory Bodies such as OSFI specifically for validating feed data from front office systems, NCR reporting and BCAR reporting.Business Banking Strategy for the Bank for the Retail business to improve CIBC position in the market from Number 5 to Number 3. Extensive experience in integrating payments received thru delivery channels mobile and SWIFT codes from Asia Pacific Regions and England London UK.Pioneered in Implementing Analytic Solutions using Appliances such as Neteeza and Exadata (Oracle)In charge of Retail Banks portal reporting for branches and front line Retail Users (approximately 4000 users) Credit Agreement reporting for Small business Loans.Delivered Program and Projects using TDF (Technology Delivery Framework) this involved complete PMLC and SDLC activities.Assigned the responsibility to be the member of the Innovation Committee that defined the Blue Print diagrams and Architecture cost effective solutions for other business functional areas of the bank.Delivered SAS banking solutions for SAS models and Risk Models for the Risk Business.Treasury Strategy and Roadmaps for US FLM systems increased as well as supported Treasury Profitability to the extent of 132 million for Fiscal 2010.Supported Trading Floor Initiatives that involved Risk and Treasury to calculate Risk on trading products.Vendor Management and Complex Contract Dealing with IBM, Oracle, Neteeza and solution vendors such as SAS and SunGard.Delivered solution to the Chief Investment Officer to support the Treasury business and defining an Asset Liability Management Strategy for the Bank.Implemented Analytical solutions Neteeza Environment setup involving setting up environment, data migration, Neteeza Schemas, Event and Message identifying, backup procedures, post implementation, governance structure.Represented Technology for analyzing Bank takeovers in Caribbean (FCIB) and Bermuda. Headed the team to take a look at the different Pros and Cons for the Bank from a technology aspect.Developed Business roadmaps, business rules, business mapping documents aligning with bank’s business and technology architecture.Developed and maintained Data Quality, Single Source Data, and introduced data cleansing methods and produced data artifacts for OSFI certification.Defined the overall enterprise risk strategy specifically in areas of Corporate, Operational, Credit and Market Risk aligning with the norms set by OSFI.

Bank of Nova Scotia (International Banking)

Toronto, Ontario

Program Management Consultant (operating Director level) (Retail Lending – International Banking) – Contract

Aug 00 – Feb 06

Partnered with Business unit executives to identify, develop and implement IT opportunities to improve the operating effectiveness and reducing delinquency of Credit products specifically in the Retail Lending area.Developed the Collection technology strategy and implemented the collection software across nine countries (Caribbean and Latin American CRCU units).Steered multiple Program and Project deliverables that involved strategic projects which involved conversion of infrastructure, delivering solutions to convert client server applications to web based applications, data center relocations and reducing operational year to year application costing.Designed, installed and supervised installation and support of Netware networks and desktops without impacting service levels of various data centers as well as keeping costs incurred minimal.Delivery XML solution for credit card records that are delinquent from the FDR systems.Worked under the umbrella of centralized PMO that involved delivering applications and setting frameworks e.g.: Six sigma.Integrated business requirements which involved working with various Project Managers and PMO’s across Latin America to go over requirements and workflows associated with collection processes.Offshore Development and Support to the extent of 80 people which involved testing and maintenance work to support the solutions across the Caribbean countries.Program Management involving preparing complicated Project Management Plans using Microsoft Project and VisioContinuous Link Settlement involving 6 different currencies specifically for payments being made from Caribbean country, to calculate settlement Risk also known as Hersttat Risk Interaction with Country Heads, Data Center Managers, CRCU Staff, International Systems Groups, Schedules, Presentations, Release Schedules, Training and Support.Extended Vendor management with IBM for delivery of risk models that were used in Basel Programs.Scheduling release updates to International sites depending on Vendor software releases, also Change Management process for the project drafted as per bank’s release control business policies and strategies.Defining the Application Architecture and the platform analysis as well as setting the development standards for the Project in conjunction with bank standards.Implementing a cross platform solution, interacting and liaising with project business analyst and the vendor’s development team in London & Atlanta.Co-ordination with External Vendors and Contractors across Multi Platform Environments. Operational procedures and Strategy drafted as per banks policies in various countries. Technical Infrastructure Design, taking the Business aspects into consideration.Validating vendor delivered application, documenting release notes, and Operation manuals for the system verification with different banking groups.Coordinating all activities from testing, support, reviews, documentation and customization, if any, on vendor code and coordinating ac

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