Janice Kinder, owner, founder, executive director

Workplaces Can Work

For executives, managers, and board members requiring expert assistance with organizational and professional development to support professional goals and business growth, Janice Kinder brings a wealth of experience. For more than 15 years, she has earned a reputation for excellence in providing skilled and practical guidance as a business coach, educator, and process facilitator. Her areas of expertise include:

Leadership and business coaching skills, with expertise in coaching managers to be leaders, group dynamics, process design and facilitation, organizational development, capacity building, growth strategy, and performance improvementGovernance and senior management, board relations, corporate communications, public affairs, and constituency relationsCritical and strategic thinking, interpersonal skills, and a methodical approach to solving complex challenges Effective and energetic public speaker, facilitator, educator, and writerSpecific experience in professional services, health care, human services, non profits and educationA sense of humor and the ability to lead and coach with passion with compassion

Prior to (and occasionally since) starting her own consulting firm in 1994, Janice has held senior management positions in health care administration, specializing in strategic planning, business development, marketing and public affairs. She is the recipient of numerous awards for excellence in marketing communications.

Janice holds a bachelor’s degree from Bridgewater State College and attended graduate school at the University of Rhode Island as well as the U Mass Dartmouth MBA program. She is a graduate of the Massachusetts School of Professional Psychology with master’s level certification in executive coaching.

A member of numerous professional organizations for strategic planners, communicators and business trainers, Janice is an accomplished public speaker, presenter and writer in the field of business and leadership development. She is a former business columnist for the Barnstable Patriot.

Janice is devoted to a number of social issues such as education, literacy, domestic violence, and family health & well-being. She has served on boards of directors for non-profits and schools. She donates pro bono time to one organization annually that otherwise would be unable to afford business coaching services.

Janice Kinder, Workplace and Leadership Coach

508-***-****

abqdxz@r.postjobfree.com

Executive and Leadership Coach Client Testimonials

"Janice has been instrumental in my growth as an effective executive, thereby strengthening my company as a whole. Her exemplary skillet including critical listening, issue identification, and resolution development has further provided a successful process for me to approach nearly any management challenge presented. Janice is an "impact" professional whose services and knowledge complement our mission and business model. I recommend Janice without reservation to explore, unlock, and integrate any organization's potential strengths and opportunities across its staff, management, and executives. She brings her winning attitude and methodology to you!" Tim Telman, President and CEO, Bank of Cape Cod

My organization, through a recommendation from my VP and support from our HR department, engaged Janice as a business coach to help me deal with various aspects of management and personnel interactions. Although my initial reaction was one of surprise and skepticism, my final thoughts after the last coaching session had done a complete turn around. Janice used multiple techniques to help me increase my self-awareness; how I was perceived by others; how to become a better (more active and engaged) listener; increasing my level of comfort and confidence in my leadership role; and perhaps the best part of all, being able to improve my skills, but not lose the real me . Janice was kind, always professional, fostered an excellent working relationship and helped me learn how to grow in my self and in my capacity as a leader to the success of my organization. The coaching sessions were incredibly eye opening in terms of becoming more aware of my behaviors and how others perceive those actions. Janice often used the techniques of role-playing (which I became more comfortable with as time passed), self-analysis of behaviors, and feedback. I have learned how vital feedback is to successful outcomes of coaching and to long-term positive impacts! My time with Janice flew by all too quickly, but the lessons learned have helped me succeed in the short-term and are continuing to come through in my ongoing activities here in the workplace. I cannot say enough positive things about Janice and how much she has helped me succeed. In that same vein I wish her all the best in her present and future endeavors, and look forward to continued communications and interactions with her! ~Pam Cardaci, RN, BSBA, CPUM, Senior Director, Utilization Management, Fallon Community Health Plan

I have worked with Janice in various capacities in the health care arena for at least 20 years. In her role as Director of Marketing and Public Relations, she consistently modeled effective leadership, making it clear she differentiated managing from leading. She was creative, energetic, forthright, a team player, and highly ethical in her dealings with vendors, clients, and peers. She has a comprehensive understanding of health care, how the various systems work and do not work, and a special insight into nursing. It was through Janice’s unique abilities that I was educated to understand the critical link between marketing, patient care, and nursing. In my recent position (Vice President of Patient Care Services and Chief Nursing Officer, Jordan Health Systems, Inc), I frequently used Janice as an Executive Coach. Her background in healthcare and her ability to listen are invaluable. She knows the right questions to ask, when to challenge my assumptions, but is not threatening or irritating. She is direct and truthful but never intrusive or inappropriate. I have found our sessions to be effective, supportive, and very beneficial. Additionally, she maintains complete confidentiality, which I strongly believe is critical to establishing trust in a coaching relationship.

~Carol Dilliplane RN, BS, MS, NEA-BC, Chief Nursing Officer, Interim Management Consultant

I engaged Janice Kinder to coach me on a complicated professional challenge involving interpersonal relationships. In four sessions or so, I was able to gain insights and find the right solution. Janice has a creative, insightful approach to people and work. She has innate common sense which allows her to respond quickly and appropriately even in out of the ordinary situations. She readily rethinks and revises her own actions, a flexibility welcomed by others. Janice has a healthy security about her own gifts and abilities that enables her to genuinely welcome, recognize and make room for the strengths of others. Her confidence and quick thinking make her comfortable with taking initiative and leadership. This is balanced well with her understanding of and commitment to working as a coaching partner or as part of a team. –~Deborah Walters, Evansdale, Iowa, UCC ordained pastor

AppleTree Institute for Education Innovation ( ATI ), a Washington, DC-based non-profit developer of public charter schools concentrating on closing the achievement gap, engaged Janice Kinder in 2007 to facilitate a series of meetings to discuss processes and structures to build our internal capacity to grow with quality. ATI also engaged Janice to provide Executive Coaching, as well as strategic counsel. We engaged Janice with confidence in her ability to provide the highest quality meeting facilitation with value added throughout the process as well as advice on implementation. That’s exactly what we received. Based on that process our organization has managed 500% growth with increased quality during the past two years. ATI had also engaged Janice several times in the past to facilitate board and staff retreats and to consult on establishing governance systems and practices. Janice coaches with a level of ethics, intelligence, commitment and tenacity that is rare in the consulting world. Janice’s insights on leadership and group dynamics add tremendous value to the process. I always learn from working with her and have recommended Janice without reservation to other organizations I know.

- Jack McCarthy, Managing Director, AppleTree Institute for Education Innovation, Washington, DC

We hired Janice Kinder as a long-term consultant to assist us with an on-going board development process. She conducted one-on-one interviews with each board member and created recommendations for how best to proceed with strategic planning and board development. She facilitated a series of staff coaching sessions, board retreats and meetings to implement the recommendations. Throughout the process, she created and maintained buy-in with a very challenging and diverse group of board members. Her professional but informal manner set them at ease and established credibility, not an easy task with often hard-boiled and skeptical fishermen. She never used jargon and was quick to pick up the important aspects of their lives. She has excellent listening skills and is adept at eliciting useful feedback from her clients. Her strategic recommendations were well reasoned and appropriate, resulting in positive outcomes for the organization. She also mediated some interpersonal issues between two staffers with great skill, helping to create long-term solutions to what had appeared an intractable situation. In facilitating the board retreats and meetings, she consistently supported the abilities of the group to take action and move forward. She is truly a "learning organization" practitioner who enables the wisdom inherent in the participants, rather than imposing her own "expert" opinion. I found her a consummate professional - always timely, following through on all her deliverables, providing us with excellent documentation and always a pleasure to work with."

~Melissa Roberts Weidman, former Director of Communications, Cape Cod Commercial Hook Fishermen's Association

Curriculum Vitae

Continuing Education

Graduate Certification in Executive Coaching, GCEC, Massachusetts School of Professional Psychology, December 2009

Practicum: Executive Coaching, 16 weeks supervised coach engagement: contracting, assessment, goal setting, development planning and coaching sessions. Mass School of Professional Psychology, June 09-December 09

30 CEUs

Executive Coaching Techniques and Skills, Mass School of Professional Psychology, June 09 30 CEUs

Assessment in Executive Coaching, Mass School of Professional Psychology, January 09 30 CEUsTheory, Principles and Practice Development: Executive Coaching, Mass School of Professional Psychology, September 2008 30 CEUs

Organizational Development, Mass School of Professional Psychology, April 2008 30 CEUs

Introduction to Professional Executive Coaching: Applied Principles in Psychology, Business and Coaching, Mass School of Professional Psychology, January 2008 30 CEUs

Organization & Relationship Systems Coaching Training in: Relationship Intelligence, System Geography, Relationship Path, and Systems Integration, Center For Right Relationship, and ICF Accredited Coach Training Program 72 hours

Organization & Relationship Systems Coaching (ORSC) Fundamentals, Center for Right Relationship, November 2008 12 hours

Annual Conference on Executive Coaching: 360 Degree Feedback, Mass School of Professional Psychology, October 2008 4 CEUs

Annual Conference on Executive Coaching: Coaching Mid Level Managers

Mass School of Professional Psychology, October 2007 4 CEUs

Physician Alignment in Era of Transformational Change, HCMA, Healthcare Management Association, May 2008 2.5 CEUs

Executive Personality Dynamics for Coaches, Gestalt International Study Center for Organization and Systems Development, April 2007 30 contact hours

Women in the World Workshop, Gestalt International Study Center for Organization and Systems Development, March, 2007 15 contact hours

Organizational Behavior, U Mass Dartmouth MBA program, 1999 30 CEUs

Workshops and Seminars Attended

Intentional Use of Self: Strategies and Skills for Consulting, Coaching and Change, Cape Cod Institute, Charles and Edith Seashore, August 2010

15 contact hours

The Neuroscience of Leadership & Coaching, International Coaching Federation of New England, David Rock, June 2010 1.0 ICF Core Competencies

Renewable Leadership, Cape Cod Institute, Margaret Wheatley, July, 2009

15 contact hours

Generational Dynamics in Business, Women’s Business Exchange, Karen Stacey, Kreative Learning Solutions, Inc. January, 2008

New Product Development in Health Care, Product Development and Management Association, Babson College, June, 1987

National and New England Perspective on Hospital Marketing, American Marketing Association, October, 1986

Influencing the Bottom Line: Accountability in Health Care PR & Marketing, American Society for Health Care Marketing &PR, Boston, MA, September, 1986

Quality – Everyone’s Best Buy, Merrimack Valley Business Group on Health, September, 1986

Guest Speaker/Lecturer/Presentation Leader

(All programs developed and presented by Janice Kinder)

Organizational Development & Leadership Coaching, Philanthropy Day 2008 Cape & Island Planned Giving Council, November 2008

The Marriage of Marketing and Patient Satisfaction, Colby College, 2008

The Image of Nursing, Jordan Hospital Nurse Practice Council, 2007

Conflict Management for Non Profits, Collier County Community Foundation, 2002

Exceptional Customer Service, Florida Gulf Coast University’s Center for Leadership, 2002

Strategic Planning: why bother? For non profit leaders and board members, Collier County Community Foundation, 2002

Listen up, Leaders! Lee Memorial Health System, Fort Myers, FL, 2002

Listening to Learn, Creative Retirement Center, International College, Naples, FL, December 2002

Growing the Orthopedic Practice, Ortho and Trauma Specialists, Somersworth, NH, 2000

Marketing the Arts, Cape Cod Arts Foundation, 1997, 1998, 2000

What Every Fundraiser Should Know about Marketing Non Profits, Cape Cod Foundation, 1999

New Skills, New Relationships, New Demands: An Insider’s Perspective on Physician Relations, New England Society for Healthcare Communications Spring Educational Symposium, April, 1998

Marketing: Beyond Basics, an 8-week seminar sponsored by the Cape Cod Economic Development Council for area business owners, 1998

Advertising and Promotion, Southeastern Massachusetts Manufacturing Partnership Entrepreneurs Program, 1997, 1998, 1999

Growing the Practice: A Guide for Health and Human Service Providers sponsored by the Plymouth Economic Development Council, 1998

Marketing Independent Practitioners, for mental health professionals in private practice sponsored by Bridges Associates, 1998

Keeping Your Family Owned Business Sane, Sound and Successful: Dinner Table Marketing Strategies, for Citizens Bank in affiliation with Cape Cod Community College, U Mass Dartmouth January 1997

Marketing is Not Advertising, Cape Cod Economic Development Council, 1995 and 1996; for the Cape Cod Women’s Organization, 1996; for Sandwich Community Schools, 1996; for the Provincetown and Wellfleet Business Development Centers, 1997; for the Lower Cape Community Development Council, 1998; for the Dennis Chamber of Commerce, 1998

Growing Your Practice: Marketing for Physician Practices, Jordan Hospital Medical Staff, 1996

Media Relations and Publicity, Technical Assistance Workshop series, Barnstable County Dept of Health and Human Services in affiliation with United Way of Cape Cod, 1994 and 1996

The Image of Nursing, presented to Greater Lowell Area Health Education Nursing Task Force, May 1985

PO Box 2222 Mashpee, MA 508-***-****

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